Spirit Airlines

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Based in Miramar, Florida, Spirit Airlines operates flights through the U.S. as well as the Caribbean, Central and South America. It began as a trucking company in 1964 and spent 12 years under the name Charter One from 1980 before becoming Spirit Airlines in 1992. As an ultra-low-cost airline, it flies to 60 destinations using a fleet of 107 Airbus aircraft.

Contact details

Telephone: 1-801-401-2222. International numbers here.

Website: spirit.com

Email: Use this contact form

Mailing Address:

Spirit Customer Relations
2800 Executive Way
Miramar, FL 33025

Social media:

What are my Spirit Airlines check-in options?

Mobile boarding passes and priority boarding
Priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Mobile boarding passes


Online check-in is available from 24 hours up to 60 minutes before scheduled departure. You will need to print out your boarding pass after checking in, or download the mobile app (iOS or Android). You can also check in at the self-service kiosks at the airport and print out the pass for $2. A $10 fee is charged if you print out boarding passes via an agent at the airport. For added peace of mind before you fly, check out Cheapflights.com’ guide to 10 things to do before your flight.

Priority boarding


Passengers who pay for their carry-on bags ahead of time are given priority while other passengers are awarded Zone 3 or 4 (no priority). You can pay to get Zone 2 boarding (“Shortcut Boarding”) for $5.99 per person each way here. If you are a person needing special assistance or traveling with small children, you are invited to board earlier than other passengers at not added cost.

Flying with children


As long as your infant is over 7 days old and under 2 years old and is traveling with someone who is at least 15 years old, you are not required to purchase a seat for them and can carry them in your lap free of charge. Once a child has their second birthday (24 months and older), they are no longer considered a lap child and a seat must be purchased at normal adult rates in order for them to travel.

Seating for infants and children

If your child is to travel in his or her own seat, you must buy a ticket and may bring a safety seat approved by the Federal Aviation Administration (FAA). In this case, most safety seats that are approved for use in motor vehicles are acceptable for use in aircraft. Seat sizes range between 15.5 inches on Airbus A321 flights in Economy to 22.8 inches on Airbus 319 flights. Check here for more sizing details. You can also check in one car seat and one stroller for free, and this is not considered part of your normal baggage allowance.

Unaccompanied children


The Unaccompanied Minor service is available for all domestic flights, including Virgin Islands and Puerto Rico, for a fee of $100 per leg. Unaccompanied minors are not accepted if their flight includes a connection to/from another airline. The service is available for children aged between 5 and 14. Children aged between 15 and 18 can also use the service, but it is not compulsory. Children under 5 years of age may not travel alone. There are further restrictions here.

Flying while pregnant


There are no restrictions when expectant mothers can fly although the airline requests that pregnant passengers obtain an examination from their physician shortly before flying to confirm it is safe to travel. Cheapflights have prepared an information for expectant mothers checklist here.

Group bookings


Group amenities are available for 10 or more people traveling together to a common destination. The Spirit Airlines Group Travel program offers one guaranteed price for all customers traveling with the group. Group rates quoted are guaranteed for 24 hours. Benefits include:

  • Confirmed seats of 10 or more without full payment for travel 60 days out
  • Name changes can be made free of charge up to 30 days before schedule departure
  • Ticketless travel
  • Personal Group Travel Specialist to assist with travel questions or concerns
  • More information about group services can be found here, and a proposal request can be made via groups@spirit.com

Disabled access & medical equipment


If you’re traveling with a medical or mobility device, Spirit Airlines offers pre-boarding, deplaning and airport assistance. You can provide advance notice of any needs you may have by adding them to your reservation through the My Trips section of the Spirit Airlines website. The Meet and Assist service is offered to escort passengers to the gate and from the gate when a wheelchair is not needed. Call the Reservations Center if you would like to request this service.

Mobility and medical devices don’t count toward carry-on limits. If space is limited, the device doesn’t fit in the cabin or if it isn’t required during the flight, it may need to be checked. For extra information about flying with medical aides, please take a look at Cheapflights.com’s guide to traveling with disabilities and guide to traveling with medication to help prep for your trip.

Pets and service animals


You can bring small pets (house cats, dogs and birds) on all domestic flights including Puerto Rico and St. Thomas, U.S. Virgin Islands inside the guest cabin. Spirit Airlines does not require a health certificate for pets traveling in the aircraft. A maximum of 2 pets per container is permitted, but only one container per guest is allowed. For more information and requirements regarding traveling with your pet in the passenger cabin, please view the airline’s dedicated page to pet travel here.

Fees are $110 per pet container each way. Note that Spirit Airlines does not transport pets in Cargo at any time, and only service animals are permitted on international flights. The pet container must be inspected and approved by Spirit and able to fit underneath the seat in front you. The maximum container size is 18 inches x 14 inches x 9 inches in dimension (L x W X H). The combined weight of the pet and carrier may not exceed 40 pounds (18.14kg).

Traveling with a service animal, including emotional support animals, is free as long as they meet requirements and are not considered ‘in training’. You will need a letter from your doctor for this plus identification cards for the animal. For further information related to traveling with pets and service animals, check out Cheapflights.com’s guide to pet travel.

What are Spirit Airlines baggage allowance limits and fees?

Spirit Airlines carry-on size
Spirit Airlines checked luggage size
Extra and overweight baggage charges
Musical and sport equipment
Priority boarding


You are only allowed 1 personal item that must fit under the seat in front of you, as well as one carry-on bag. The maximum dimensions are:

  • Personal item: 8 x 14 x 8 inches (45 x 35 x 20 cm) including handles and wheels
  • Carry-on item: 22 x 18 x10 inches (56 x 46 x 25 cm) including handles and wheels

Spirit Airlines checked luggage size


The size and weight limits for checked backs are as follows:

  • Maximum Dimensions: (length + width + height): 62 linear inches (158 cm)
  • Maximum Weight: 40 lbs (18.1 kg)

Extra and overweight baggage charges


The airline’s “Bare Fare” is the basic fare where passengers fly with just a personal item. Every item of luggage after this is charged.

Per bag
41 – 50 lbs. (18 – 23 kg) + $30
51 – 70 lbs. (23 – 32 kg) + $55
71 – 100 lbs. (32 – 45 kg) + $100
63-80 linear inches (158-203 cm) + $100
Special items over 80 linear inches (203 cm) + $150

Bags that weigh more than 100 pounds (45 kg) or that measure more than 80 linear inches (203 cm) in overall dimensions are not permitted.

International flights have varying restrictions depending on destination, which you can find here.

Musical and sport equipment


Musical and sporting equipment can be carried on board or in the hold, depending on the size of the container or bag. Spirit Airlines has created a widget where you can calculate the cost of transporting your equipment here. Generally, bicycles are charged at $75 each way, surfboards at $100. Other items are charged based on the normal checked bag costs outlined above.

What additional fees does Spirit Airlines charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees


Various booking fees apply depending on your ticket class, starting at $5 for group reservations.

Per customer
Reservation Center Booking (call centre booking fee + $35 per booking
Group Booking + $5 per booking
Colombia Administrative Charge + $15 to $95 per booking
Fuel charge (sometimes waived on discount flights) + $6 each way
Passenger Usage Charge (online booking fee) + 8.99 to $18.99 each way

Flight cancellation policy

A $100 fee applies if you cancel or modify your flight and book a new ticket at the airport, or $90 if this is carried out online. A group booking itinerary modification or cancellation is $50.

Travel insurance


Travel insurance for Spirit Airlines is available through Travel Guard at www.travelguard.com/Spirit or by calling Travel Guard at 1.866.877.3191. You can get a find out more information here and request a quote here.

What amenities does Spirit Airlines offer?

In-flight entertainment
Food
Seating
Lounges

In-flight entertainment


Spirit Airlines does not offer in-flight entertainment.

Food


Hot meals are not served on Spirit Airlines flights but drinks are snacks may be purchased. You can see the current offering here. Credit cards only.

Seating


Preferred seats can be booked when making reservation and price may vary depending on route. Otherwise Spirit will randomly assign you a seat at check-in for free. Seat assignments start at just $5, and added legroom seats, known as Big Front Seat, are charged at a higher fee.

Frequent Flyers

Spirit Airlines offers the Free Spirit frequent flyer program to regular passengers. You can redeem points for flights, hotel stays, car rentals and destination attractions. More information can be found here.

Lounges

Spirit Airlines does not currently offer lounge services.

Luggage Issues

Delayed, missing or damaged luggage
Compensation for baggage

Delayed, missing or damaged luggage


If on arrival, you find your luggage is missing or damaged, you will need to file a report with an airport agent either within 4 hours of arrival (for domestic) or one week for international flights. If your baggage has not been located and returned, you will need to file a claim within five (5) days. To file a claim, you will need to complete a Customer Property Form. The Customer Property Form is a different form from the delayed baggage report that is filed at the airport. All claims for compensation, (e.g., delay, loss, damage and pilferage) must include a completed form inclusive of all the required documents listed on the cover sheet and must be mailed to the address listed below.

Compensation for baggage


Spirit Airlines will pay for reasonable interim expenses for passengers whose bags have been delayed. Interim expenses incurred are limited to reasonable personal items, such as clothing and toiletries purchased as a result of the delay. You will need to keep the original receipts to be reimbursed as copies will not be accepted. All claims for compensation, (e.g., delay, loss, damage and pilferage) must include a completed Customer Property Form inclusive of all the required documents and be mailed to the address listed below. The claim and all the required documents must be sent within thirty (30) days of the date of travel (unless applicable law or treaty provides for a longer period of time) to the following address (email is not accepted):

Luggage Resolution Department
Spirit Airlines, Inc.
2800 Executive Way
Miramar, FL 33025

Fun Facts

Ned Homfeld founded the airline as Charter One. Initially, it was a Detroit-based charter tour operator providing travel packages to entertainment destinations such as Atlantic City, Las Vegas, and the Bahamas.

Spirit Airlines was last modified: January 24th, 2018 by Melisse Hinkle
Author: Melisse Hinkle (367 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.