Icelandair

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You can find Icelandair on several of the most popular social media websites:

What are my Icelandair check-in options?

Mobile boarding passes and priority boarding
Priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Mobile boarding passes and priority boarding


Online check-in is available starting 36 hours before scheduled departure for flights to and from Europe and Canada and 24 hours before scheduled departure for flights to and from the U.S. Passengers who check in online still need to collect a boarding pass from the check-in desk when departing from a North American destination. Minimum time requirements for check-in, baggage check, and boarding may vary based on your departure airport and destination. Online check in is not available for flights to and from Aberdeen, Scotland. E-tickets and package bookings can be retrieved here. The My Trips section of the website is where passengers can manage bookings and add extra services like pre-purchase meals, pre-purchase extra baggage, request a wheelchair at the gate, and change travel dates. Answers to frequently asked questions can be found here.

Check out Cheapflights.com’ guide to 10 things to do before your flight.

Priority boarding


Flights are boarded by groups with pre-boarding offered to Saga Class, unaccompanied minors, customers with disabilities, families traveling with children age two and younger, and frequent fliers with Saga Silver and Saga Gold status.

Flying with children


Passengers less than two-years-old, on the date of travel, are classified as infants. Infants who will travel on the lap of an adult age 18 or older must have a ticket and are subject to infant fares and taxes, even if no seat is purchased and they are traveling as a lap child. Infants traveling without a seat are charged 10-percent of the adult fare at the time of infant ticketing in all classes except Saga class (the fare in Saga class is 25-percent of the adult fare). Note that infants less than seven days old are not permitted to travel. If there are two or more children under the age of two traveling with the same adult, only one of the children may travel as a lap child. Any additional children are required to have tickets for their own seats.

If children are traveling on their second birthday or if they are occupying a seat, child fares should be booked. Child fares are 15-percent of the adult fare for Economy Comfort and 25-percent of the adult fare for Economy class. All children above two-years-old may bring an approved child seats if the child is capable of sitting in the chair during the flight. Passengers who are two-years-old to 12-years-old, on the date of travel, are classified as children. If traveling on their 12th birthday, adult fares should be booked.

Children are given free postcards and crayons, and the aircraft’s in-flight entertainment systems offer a variety of children programs.

Seating for infants and children


Infants (below two-years-old) may travel on the lap of an adult. Infants who are not held by an adult and are unable to sit upright with the seat belt fastened must be carried in an approved infant seat. Icelandair does not provide child restraint systems or child safety seats. Infant and child seats must be secured in a window seat and cannot be held on an adult’s lap.

Unaccompanied children


Children ages five to 11 as of the travel date who travel without a parent, legal guardian, or another passenger age 12 or older are required to use Icelandair’s Unaccompanied Children service. Tickets cannot be purchased online; they must be booked on the phone via Icelandair Reservations at 1-800-223-5500. Unaccompanied minors must be confirmed at least three days before the flight.

  • Below (but not yet) 5: Cannot travel alone. Must be accompanied by a passenger age 18 and above.
  • 5 and up to (but not yet) 12: Can travel with a passenger 12-years-old or older or can travel alone with the unaccompanied minor service.
  • 12 and up to (but not yet) 18: Can travel alone. Adult fare must be paid.

The unaccompanied minor service is $60 for each direction of travel; only one fee is charged if two or more unaccompanied minors are traveling together. A maximum of four unaccompanied minors may be carried on each flight. Unaccompanied minors can only travel on nonstop Icelandair flights. Codeshare flights and other flights operated by partner airlines are not eligible for unaccompanied minor travel. Parents or guardians must complete the unaccompanied minor form and print four copies to bring to the airport.

Flying while pregnant


Check out Cheapflights.com’s guide to traveling and pregnancy. Icelandair stipulates the latest stage of pregnancy that expectant mothers can fly. This is outlined in the table below:

Pregnancy Flight Restrictions
Pregnancy stage Pregnancy details Doctor’s certificate require
Up to and including the eighth month No medical documentation needed.
Ninth month Expectant mothers must be in possession of a medical certificate not issued earlier than 72 hours prior to commencement of travel if they are in their last month of pregnancy or have previously experienced a premature birth. Expectant mothers in the last two weeks of pregnancy will not be accepted for travel.

 

Group bookings


Groups of 10 or planning a trip to Iceland or Europe can book group travel through Icelandair’s Group Desk. Groups can also pre-purchase meals online for the group and save 10-percent. Group travel can be arranged by calling 1-800-223-5500 (prompt 3).

Disabled access & medical equipment


Icelandair provides wheelchair assistance to all guests requiring such assistance free of charge. Icelandair offers airport wheelchairs, wheelchair to ramp, and wheelchair to steps services. Passengers requiring further wheelchair assistance should contact the nearest Icelandair Sales Office. Icelandair has aisle wheelchairs for transferring non-ambulatory customers to and from their seats on the aircraft and an onboard wheelchair that is specially designed to fit the aircraft aisle and are used to access the lavatory.

Icelandair will accept a customer’s wheelchair or other assistive device in addition to the checked baggage allowance at no additional charge. Passengers should contact the nearest Icelandair Sales Office to provide details of the wheelchair the passenger will be bringing and the level of assistance desired.

Passengers can receive assistance inflight. Semi-ambulatory passengers can get assistance getting to/from their seats during boarding and disembarkation and to/from the lavatory, loading and retrieving carry-on items, and meal preparation (opening packages and identifying items). Flight crew cannot assist with any medical services, assistance inside the lavatory, or in actual feeding.

Icelandair allows passengers to bring Portable Oxygen Concentrators onboard. A list of acceptable Portable Oxygen Concentrator systems is available here.

Check out Cheapflights.com’s guide to traveling with disabilities and guide to traveling with medication to help prep for your trip.

Pets and service animals


All pets are transported in climate controlled transport areas in the cargo area of the aircraft. A maximum of four crates can be carried on each aircraft. Passengers must provide their own IATA-approved crates with maximum dimensions of 36in (length), 25in (width) and 28in (height). The combined weight of a pet and its kennel may not exceed 88lbs. Pet reservations must be booked in advance on the passenger’s reservation by contacting an Icelandair reservation office. Passengers must provide the exact dimensions and weight of the crate including the pet inside for reservation confirmation. The cost to transport a pet varies based on flight: $126 for flights within Europe, $148 for flights between Iceland and the U.S. and Canada, and $174 for flights between Europe and the U.S. and Canada.

Special rules apply for the transport of animals to and from the U.K. All pets traveling to the U.K. must be transported as cargo. Service dogs can travel in the cabin, but emotional support dogs are not recognized as assistance dogs by the U.K. Department for Environment, Food and Rural Affairs.

Escort, rescue, and sniffer dogs as well as seeing-eye, hearing-ear, and service animals accompanying a blind, deaf, or physically/mentally impaired person may be carried for free in the cabin; however, they must be booked in advance (at least two days is required). Certified emotional support dogs are also accepted in cabin for qualified passengers for free if certain documentation requirements are met, including having a qualified medical/mental health professional complete this form). Advanced booking is required (at least two days is required). Service animals and emotional support dogs must sit in front of the passenger’s seat. They must be properly harnessed and muzzled. Icelandair only accepts one service dog per flight and per passenger. No stopover is allowed in Iceland for passengers traveling with certified service dogs and emotional support animals because all live animals entering Iceland are quarantined for four weeks; maximum transit layover at Keflavik International Airport is three hours. Approval is needed from the Icelandic Food and Veterinary Authority for the transit at Keflavik International Airport. Due to Icelandic regulations from the Ministry of Agriculture, animals in transit are not allowed to be in contact with other animals in the airport. Customers with service dogs and emotional support dogs will be escorted by a member of staff to a secluded area to wait for their connecting flights.

Therapy animals, which are pets that have been trained and registered by a therapy organization in order to visit nursing homes, hospitals, schools, and other facilities, are not considered service animals and must travel in the hold. Check out Cheapflights.com’s guide to pet travel.

What are Icelandair’s baggage allowance limits and fees?

What are United Airlines’ baggage allowance limits and fees?

Icelandair carry-on size
Icelandair checked luggage size
Extra and overweight baggage charges
Musical and sport equipment

Icelandair’s carry-on luggage size


Icelandair offers different carry-on luggage allowances depending on a passenger’s ticket type:

  • All travelers: one full-size carry-on bag, dimensions: 15.7in x 7.8in x 21.6in including handles and wheels, up to 22lbs and one small personal item (shoulder bag, purse, laptop bag or other small item).

Carry-on baggage allowance depends on the class of service:

  • Economy: one bag up to 22lbs (total linear dimensions cannot exceed 45in) plus one personal item.
  • Economy Comfort: two bags up to 22lbs each (total linear dimensions of each bag cannot exceed 45in) plus one personal item.
  • Saga Class: two bags up to 22lbs each (total linear dimensions cannot exceed 45in) plus one personal item.

Passengers can calculate their allowance and fees for carry-on and checked luggage here. Carry-on bags must fit in the overhead bin and personal items must fit under the seat in front of you.

Icelandair checked luggage size


One checked bag with total linear dimensions of 62in and up to 50lbs is always included. The number and weight of bags allowed depend on the class of service:

  • Economy: one bag up to 50lbs (total linear dimensions cannot exceed 62in)
  • Economy Comfort: two bags up to 50lbs each (total linear dimensions cannot exceed 62in)
  • Saga Class: two bags up to 70lbs each (total linear dimensions cannot exceed 62in)

Items that are not allowed in luggage can be found here.

Children ages two to 11 have the same baggage allowance as adult passengers and can also bring a collapsible stroller. Different baggage rules apply for infants and children younger than two-years-old; use the online baggage calculator for details.

Extra and overweight baggage charges


Extra baggage is accepted only if space is available on the aircraft. Additional service charges apply to any checked baggage that exceeds the size and/or weight limitations and is beyond baggage allowance. Applicable service charges for overweight and extra baggage are added together. For example, if a single bag is overweight and above the allowance, it will be subject to both service charges. Passengers who want to carry more than the checked baggage allowance can purchase extra baggage online and at the Icelandair Service Center to save 20-percent or when checking in at the airport.

Musical and sport equipment


Musical instruments are free to carry on, provided they fall within passengers’ baggage allowances. Icelandair accepts most sporting equipment items. Specific guidelines and packaging requirements may apply, depending on the sports equipment.

Golf

One item of golf equipment per passenger may count as one piece of checked luggage within the luggage allowance or purchased as additional luggage. One item of golf equipment is: one golf bag containing one set of golf clubs, golf balls, and one pair of golf shoes. The golf bag containing these items must be enclosed in a heavy, rigid carrying case. An additional set of golf equipment can be checked in as excess baggage. Excess baggage can be purchased online and at the Icelandair Service Center to save 20-percent or when checking in at the airport.

  • Iceland to Europe and Europe to Iceland in Economy, Economy Comfort and Saga Class: $42
  • Iceland to U.S./Canada and U.S./Canada to Iceland in Economy, Economy Comfort and Saga Class: $49
  • Europe to U.S./Canada and U.S./Canada to Europe in Economy, Economy Comfort and Saga Class: $58

Surfboards

Surfboards can be checked as long as they are packed in an appropriate board bag. The carriage of surfboards can be purchased at the Icelandair Service Center to save 20-percent or when checking in at the airport.

  • Iceland to Europe and Europe to Iceland in Economy, Economy Comfort and Saga Class: $83
  • Iceland to U.S./Canada and U.S./Canada to Iceland in Economy, Economy Comfort and Saga Class: $99
  • Europe to U.S./Canada and U.S./Canada to Europe in Economy, Economy Comfort and Saga Class: $116

Musical equipment

Passengers may carry on violins, guitars, and other small musical instrument as part of their carry-on baggage allowance as long as the instrument is placed in a case and there is space in the overhead bins or under the seat in front. For an additional fee, large or valuable musical instruments may fly as cabin-seat baggage. Musical instruments packed in a hard shell cases can be included in the checked baggage allowance. The carriage of musical equipment can be purchased at the Icelandair Service Center to save 20-percent or when checking in at the airport.

What additional fees does Icelandair charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees


Flights can be booked for free on icelandair.us. Customers using other ticketing methods are charged the following service charges:

  • Ticketing on icelandair.us: Free
  • Booking fee by sales agent: $30 per person

Passengers have the ability to select a fare from three different classes: Economy, Economy Comfort, and Saga Class. Passengers can pay a specific price to upgrade to a higher fare class. Passengers can fly in different fare classes for different segments of travel. A full list of fare comparisons and fees are here.

Passengers can also book stopovers and vacation packages through Icelandair Holidays.

Flight cancellation policy


Tickets purchased through icelandair.us, Icelandair’s reservation system, ticket counters, or offices within the last 24 hours (and the reservation is made one week or more prior to scheduled flight departure) can be canceled without penalty by the customer under the airline’s customer service plan.

In all other cases, a refund may be requested for any fare that allows refunds. Depending on the rules of the fare purchased, a cancellation fee may apply, depending on the booking fare. Some fares are nonrefundable, and are not eligible for voluntary refunds. There are no change fees for passengers in Economy Comfort and Saga Class, but fare difference may apply, based on availability, when changing flight itineraries. Change fees for passengers in Economy range from $75 to $275, depending on fare conditions, and fare difference may apply, based on availability, when changing flight itineraries. To cancel or change flight reservations, call 1-800-223-5500 (ext. 2, prompt 1).

In the event of flight cancellation, Icelandair will try to put customers on the next Icelandair flight, if space is available. Customers may also be rebooked on other airlines.

Travel insurance


Icelandair offers customers the option to buy optional Cancellation Protection for $27 per person.

What amenities does Icelandair offer?

In-flight entertainment
Food
Seating
Lounges

In-flight entertainment


Icelandair offers a good array of in-flight entertainment options, including:

  • Seat-back on-demanda free service on all flights that offers seat-back personal entertainment centers. Multi-channel stereo music is also available.
  • Inflight magazineSaga Shop Collection is a free inflight magazine featuring duty free product information. Icelandair Stopover is an inflight travel magazine featuring things to do during a stopover in Iceland.
  • Inflight Wi-FiGate-to-gate Wi-Fi access provided by Row 44 is available for a fee, which varies from $7.45 to $12.79 in Economy and Economy Comfort. Wi-Fi is free for passengers on up to two devices in Saga Class and Saga Gold members.
  • Inflight PowerPower outlets are available in Economy Comfort and Saga Class.

Food


Food from the Saga Shop Kitchen is available for purchase in Economy and complimentary meals are served in Economy Comfort and Saga Class. Economy Comfort passengers can choose what they want from the Economy menu, free of charge, and Saga Class passengers enjoy a varied selection of meals. Passengers can pre-order meals online here. Children age two to 11 seated in all classes receive a complimentary meal and juice box. For breakfast, the child’s meal typically consists of a grilled ham and cheese sandwich. Dinner usually consists of lasagna or turkey-nuggets. Milk is provided. Infant meals consisting of canned meat, vegetable, and fruit baby food or yogurt and a banana are available and must be ordered in advance at least 24 hours prior to departure or at the time of reservation by calling 1-800-223-5500 (prompt 1). Hot water is always available on board to heat bottles and jars of baby food.

  • Economy: Soft drinks, tea, and coffee are complimentary; alcoholic beverages ranging in price from $4.26 to $10.66, meals ranging in price from $2.13 to $12.79, and sweets and snacks ranging in price from $2.13 to $4.26 are available for purchase.
  • Economy Comfort: Soft drinks, tea, coffee, and alcoholic beverages are complimentary. Meals are complimentary and chosen from the Economy menu.
  • Saga Class: Soft drinks, tea, coffee, and alcoholic beverages are complimentary. Meals are complimentary and include a choice of two main courses on European routes and choice of two main courses, a pre-flight drink, and an amenity kit on North American routes.

Special meals are also available upon advance request. Call Icelandair to order special meals.

Seating


Passengers have the ability to select a fare from three different classes: Economy, Economy Comfort, and Saga Class. Passengers can pay a specific price to upgrade to a higher fare class. Passengers can fly in different fare classes for different segments of travel. A full list of fare comparisons and fees are here.

Check out our guide to booking the best airplane seat.

Icelandair Legroom

Seat size depends on the class of travel:

  • Economy: 32in
  • Economy Comfort: 33in
  • Saga Class: 40in

Frequent Flyers

Icelandair offers a free, multi-tiered frequent flyer program called Icelandair Saga Club (sign up here). Members can earn from 1,500 to 11,700 Tier Points for each leg flown with Icelandair and need 40,000 Tier Points to achieve Saga Silver status and 80,000 Tier Points to achieve Saga Gold status.

  • Saga Silver benefits include: One upgrade a year, priority check in, lounge access, excess baggage, limousine service, and priority on waiting lists.
  • Saga Gold benefits include: An upgrade to the next cabin every time member flies (when space is available), priority check in, lounge access, excess baggage, limousine service, priority on waiting lists, parking at Keflavik International Airport, complimentary Wi-Fi, and access to Icelandair Golfers.

Lounges


There is a new Saga Lounge at Keflavik International Airport (slated to open this year). Lounge facilities are available at other airports (view the list here).

How do I contact Icelandair’s customer service?

Contact
Delayed, missing or damaged luggage
Compensation for baggage

Contact


Icelandair can be contacted in the U.S. at 1-800-223-5500 or via a chat through Facebook Messenger.

Delayed, missing or damaged luggage


Customers must submit a notice of delayed luggage within four hours of flight service. Icelandair staff will provide a 10-character file reference (baggage can be traced here). When baggage is delayed for 24 hours or longer after making a claim within four hours of flight service, Icelandair provides customers interim expenses to purchase toiletries and clothing.

Damaged baggage should be reported at the airport and a report must be sent to Icelandair within seven days of the travel date. If damaged luggage isn’t reported at the airport, a report, including a picture of the damaged item; age, value and brand name of the damaged item; and, if value is more than $100, confirmation of original value, must be sent to Icelandair within seven days of the travel date.

Compensation for baggage


Compensation for baggage is limited and reimbursement for expenses will be based upon acceptable proof of claim. Check the damaged, delay and lost baggage webpage for more details.

Fun Facts

  • Only Icelandair allows passengers to take an Icelandair Stopover for up to seven nights at no additional airfare.
  • Icelandair connects 26 gateways in Europe with 18 gateways in North America, through Iceland as a hub. The network is based on 24-hour rotation, with connecting flights leaving Iceland in the mornings and afternoons.
  • Icelandair takes reducing emissions to zero very seriously. In keeping with the goals of the International Air Transport Association, Icelandair continues to reduce carbon emissions. The airline is committed to carbon neutral growth by 2020 and aims to achieve zero emissions by 2050.
  • There are 28 Boeing 757 aircraft in Icelandair’s fleet: 25 Boeing 757-200s, four Boeing 767-300s, and one Boeing 757-300.

This information is subject to change. Please confirm all fees and details with your airline before booking.

Main image: Allen Watkin, Icelandair 757 via Flickr CC BY-SA 2.0

Icelandair was last modified: October 11th, 2017 by Lauren Mack
Author: Lauren Mack (292 posts)

Lauren Mack has traveled to 40 countries on five continents, including Cuba, New Zealand, Peru and Tanzania. For many years, she called China, and then Taiwan, home. Countries at the beginning of the alphabet, particularly Antarctica, Argentina and Australia are on her travel bucket list. Lauren is a multimedia travel and food journalist and explorer based in New York City.