Royal Air Maroc

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Contact details

Telephone:

To request a flight schedule, change a booking or for other information, passengers in the United States can call 1-800-344-6726.

Website:

http://www.royalairmaroc.com/us-en

Email Address:

To obtain information in advance: callcenter@royalairmaroc.com.
Members of the Safar Flyer program: safarflyer@royalairmaroc.com.

Mailing Address: 

Royal Air Maroc
609 Fifth Ave., 10th Floor
New York, NY 10017.

Social Media:

RAM also has a presence on Facebook, Twitter, Google Plus, Instagram, Pinterest and YouTube.

Mobile Apps:

Mobile apps for Android, Apple and Google are available.

Royal Air Maroc Check-in

Passengers must check in three hours before departure during off-peak periods; during peak times, check-in is four hours prior to departure. Check-in closes 50 minutes prior to departure, at which time boarding begins. Passengers can check in at the RAM service desk or a self-serve kiosk. On-line check-in is not available.

Flight Status Information: 

Flights from New York to Casablanca have a 6 percent on-time rating with an average delay of 29.5 minutes. From Casablanca to New York, the on-time frequency is 77 percent with an average delay of 9.4 minutes. The airline pledges to notify passengers within 30 minutes of becoming aware of any delays, diversions or flight cancellations. Notification will be via gate agents, electronic displays in airport terminals, email, social media, RAM’s telephone reservation system and on www.royalairmaroc.com. If RAM needs to change the scheduled departure time after a ticket has been bought, passengers will be notified of the itinerary change if they provided contact information.

Royal Air Maroc baggage allowance

One piece of carry-on luggage is allowed; laptops are permitted and are not considered hand luggage. Hand luggage must not exceed 22 pounds; the sum of the length, width and height must not exceed 45 inches. Liquids and gels are allowed but cannot exceed 100 ml and must be in a resealable, transparent plastic bag not to exceed 1 liter.

North American passengers traveling economy class can check two pieces of baggage at no charge; business class travelers are allowed three. Bags cannot exceed 50 pounds, 8 ounces in weight; the sum of the length, width and height cannot exceed 79.9 inches. Fees for extra bags depend on the number and size.

If RAM does not deliver baggage on time, RAM puts out a tracer in an international baggage tracking system. Passengers who have lost, delayed or damaged luggage may be eligible for reimbursement; if a bag is lost, RAM will reimburse the passenger if a fee was paid to transport the bag.

Pre-arranged seating

Passengers on international flights fly on a Boeing 767. Options include business and economy seating. All seating includes a blanket, pillow, travel kit and a screen for games, videos or DVDs. Business seats are 21-inch-wide leather seats that have a massage function and can be adjusted into a bed position; seats are in a one-two-one configuration. Economy seats are 17.9 inches wide and are in a two-three-two configuration.

Passenger change details

RAM will process eligible ticket refunds within seven business days of receiving a refund request, and supporting documentation, if the fare was paid for with a credit card and within 20 days if it was paid for with cash or a check. RAM will fully refund the purchase price up to 24 hours after making a reservation if the reservation was made seven or more days prior to scheduled departure, and if the reservation was made through RAM’s USA website, telephone reservation office or the New York ticket office.

Child fares

RAM offers discounted fares for children ages 2 through 12; the discount varies based on destination. The fare for babies under age 2 is 10 percent of the adult ticket price if the infant sits on an adult’s lap; if a separate seat is occupied, the fare is the same as children ages 2 through 12.

Pets

RAM will transport dogs, cats and birds in the cabin if they have appropriate health and vaccination documentation, transit permit and a veterinarian passport; if they are in a sturdy carrier not exceeding 21.5-by-15.75-by-7.78 inches; and if the pet weighs less than 11 pounds including the carrier. Passengers traveling with guide dogs must have a medical certificate of disability. Animals transported as cargo are subject to an additional baggage fee; guide dogs transported as cargo are free of charge.

In-flight service

Audio and video on demand is available in both classes.

Airline overview

Founded in 1953, Royal Air Maroc is the flagship airline of the Kingdom of Morocco. The government of Morocco holds primary ownership, with Air France holding 2.86 percent ownership and Iberia 0.95 percent. Based at Mohammed V International Airport in Casablanca, RAM operates domestic and regional flights as well as international flights to North America, Asia, Africa and Europe.

In the United States, New York City is the sole destination serviced directly by RAM. Through a partnership with jetBlue, RAM offers service to other major cities such as Atlanta, Chicago, Dallas, Los Angeles and Washington, D.C.

Royal Air Maroc Q&A:

•What is the policy for carry-on baggage?
Hand luggage is allowed as long as it does not exceed 22 pounds, and the sum of the length, width and height does not exceed 45 inches.

•What other airlines are partners with Royal Air Maroc?
Aeroflot (Russia), Brussels Airlines, Egypt Air, Etihad Airways (Abu Dhabi), Iberia, jetBlue, Saudi Arabia Airlines, TAAG (Angola) and Turkish Airlines are RAM partners.

•What are some of the destinations Royal Air Maroc serves?
RAM serves more than 80 destinations, 56 of them international. New York City is the only destination in the United States. Other primary destinations include Montreal, Canada; Sao Paulo, Brazil; and Cairo, Venice, Rome, Zurich, Moscow, Paris, Madrid and London.

•What is the check-in policy for Royal Air Maroc?
Passengers must check in three hours before departure and four hours prior during peak travel times. Check-in closes 50 minutes before departure.

•What is Royal Air Maroc’s phone number?
For United States travelers, the phone number is 1-800-344-6726.

This information is subject to change. Please confirm all fees and details with your airline before booking.

Royal Air Maroc was last modified: June 26th, 2019 by Melisse Hinkle
Author: Melisse Hinkle (271 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.