Delta Air Lines

Delta Air Lines is the oldest U.S. airline. It originally began as a crop dusting operation in 1924. Currently headquartered in Atlanta, it operates a fleet of around 850 aircraft and flies to around 120 international and domestic destinations. Regional flights run under the brand name Delta Connection. It’s one of the 3 remaining legacy carriers.

Contact details

Delta Air Lines, Inc.
1030 Delta Boulevard
Atlanta, GA 30354-1989
United States

What are my Delta Air Lines check-in options?

Mobile boarding passes and priority boarding
Priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Mobile boarding passes and priority boarding

Online check-in is available from one to 24 hours before scheduled departure. You can download and print out your boarding pass through the main page of the website and selecting the FIRST tab on the main box titled “Check in,” where you can add your confirmation number and departure airport to continue. You can also check-in using the Delta Air Lines mobile app downloadable here.

For added peace of mind, check out’s guide to 10 things to do before your flight.

Priority boarding

Customers who need assistance and additional time to board are invited to board first with families traveling with car seats and strollers. Delta One customers are then asked to board along with First Class customers and Diamond Medallion Members followed by passengers flying in the Sky Priority Boarding Zone. For a list of those eligible for this boarding zone, click here.

Flying with children

Passengers less than 2 years old on the date of travel are classified as infants and may fly for free if they travel domestically on the lap of an adult age 18 or older. Each ticketed adult can carry one lap infant. When traveling to an international location into the United States, some discounts may apply depending on the county and the age of the child. Other fees may apply for lap infants traveling internationally. This is usually 10% of the adult fare plus surcharges.

Note that lap infants aged less than 7 days old must have a letter of approval from a physician to fly. For inquiries, or to book/add an infant ticket, you can call Delta Air Lines reservations at 1-800-221-1212 (or 1-800-241-4141 for international sales) with your confirmation code. Also note that the Federal Aviation Administration requires all children who have reached their second birthday to occupy their own seat and travel on their own ticket.

Seating for infants and children

You can bring your child’s car seat and stroller free of charge as checked baggage. You can check these items with your other baggage, or wait until you reach the gate area. When using a child safety seat, it’s not permitted to select seats in the following areas:

  • Aisle seats
  • Emergency exit rows
  • Any seat one row forward or one row back from an emergency exit
  • Bulkhead seats when the safety seat is a combination car seat and stroller
  • Flatbed seats in the Delta One area of the following aircraft: Airbus A330-200 or A330-300; Boeing 777, 767 or 747 aircraft

Sky Cots (bassinets) are available free of charge for passengers assigned to a bulkhead seat on equipped aircraft for some international flights. You can request a bassinet through reservations.

Unaccompanied children

Children aged between 5-14 traveling without a legal guardian or adult aged over 18 years are required to use the Delta Air Lines Unaccompanied Children service and be ticketed on the adult fare. Some points to note are that Unaccompanied Minors can only connect to other Delta, Delta Connection, Air France and KLM flights, and that travel is not permitted on the last connecting flight of the day or on so-called Red-Eye flights between 9 p.m. and 5 a.m. (although there are some exceptions which you can find here).

The Unaccompanied Children service is available for the following rates:

  • 5 to 7 years old: $150 each way per child on non-stop flights only
  • 8 to 14 years old: $150 each way per child for non-stop and connecting flights
  • Between 15 (but not yet) 18 years: Can travel without the service, but if they use the service, fees are the same as above

Flying while pregnant

Currently there are no restrictions regarding when expectant mothers are able to fly with Delta.

Group bookings

Delta Air Lines offers different options for group travel. Travel based on whether you are a member of a travel agency, an organization or a group coordinator. Call 1-800-532-4777 to contact a Delta Group Specialist if you’re planning to travel as a group of at least 10 on the same flight. Delta offers ticketing options and dedicated support in booking your group’s travel.

Disabled access and medical equipment

Delta Air Lines provides wheelchair assistance to all guests requiring such assistance free of charge. Some assistance can be requested through the “My Trip” section after you have completed your booking. Such assistance relates to:

  • Wheelchair assistance
  • Peanut allergies
  • Blindness or low vision
  • Deafness or hard of hearing

Delta also transports all types of personal wheelchairs including folding, collapsible, non-folding manual wheelchairs, electric/battery-powered wheelchairs, and electric-powered carts or scooters. Most services for the disabled passenger can be requested online by filling out this form, but if you prefer to talk to the airline directly, you can do so by contacting Delta Reservations here.

Delta Air Lines offers airport wheelchairs, wheelchair to ramp, and wheelchair to steps services. Passengers can receive further assistance in-flight. Semi-ambulatory passengers can get assistance getting to/from their seats during boarding and disembarkation and to/from the lavatory, loading and retrieving carry-on items, and meal preparation (opening packages and identifying items).
Under certain conditions, you may need to present a medical certificate from a doctor. This includes:

  • If you need medical oxygen.
  • If you have a communicable disease or infection.
  • If you have a medical condition where there is reasonable doubt that you cannot complete the flight safely without requiring extraordinary medical assistance.

If you do have one of these conditions, you will need to obtain a medical certificate dated within 10 days of the flight from a certified medical doctor. For more detailed information about traveling with disabilities, click here.

Please check out’s guide to traveling with disabilities and guide to traveling with medication to help prepare for your trip.

Pets and service animals

You’ll need to contact Delta Air Lines reservations on 800-221-1212 for flights within the United States or +1-800-241-4141 for international flights if you plan to take your pet or service animal onto a flight. You will need to call +1-800-352-2746 if the pet is flying unescorted. Delta Air Lines does not carry warm-blooded animal on flights lasting more than 12 hours, and household birds are only permitted to fly on flights in the U.S.

Pet in-cabin fee summary:

  • U.S./Canada: $125 each way
  • Virgin Islands: $200  each way
  • Puerto Rico: $125 each way
  • Brazil: $70 each way
  • Other international flights: $200 each way

For any travel to or from South Africa, Hong Kong or the United Kingdom — with the exception of service animals — pets must travel as cargo and are not permitted in the cabin. One pet is permitted per kennel except in the case of a female cat/dog, which may travel with her un-weaned litter if the litter is a minimum of 10 weeks old to 6 months of age. Permitted kennel sizes are determined by your flight. You need to contact Delta Reservations to determine the appropriate kennel size.

Service and emotional support animals are also allowed for free on Delta Air Lines if you qualify as an individual with a disability and certain documentation requirements are met. Giving 48-hour advance notice is recommended here. To board with an emotional support animal, you must present current documentation to one of the customer service agents. The letter must not be more than one year old and it must be on letterhead from a mental health professional or medical doctor who is treating your mental health-related disability. The letter must state the following:

  • That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV).
  • That you need the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at your destination.
  • The letter must come from a licensed mental health professional, you must be under his/her professional care.
  • The letter MUST contain the date, the mental health professional’s or medical doctor’s license, and the state or other jurisdiction in which it was issued.

What are Delta Air Lines’ baggage allowance limits and fees?

Carry-on size
Checked luggage size
Extra and overweight baggage charges
Musical and sports equipment

Carry-on Baggage Allowance

The maximum dimensions for your carry-on bag with Delta Air Lines are:

  • Length: 22 inches including wheels and handles
  • Width: 14 inches
  • Height: 9 inches

For additional carry-on items beyond the one-bag limit, each piece will incur a fee. Refer to the checked baggage page for more information.

Checked Baggage Allowance

The maximum dimensions for your checked luggage with Delta Air Lines must not exceed 62 inches when your total length, height and width. In Economy, baggage must not weigh more that 50 pounds or 70 pounds in First Class.

Extra and overweight baggage charges

The first carry-on bag and personal item is free with your first checked bag being charged $25 and $35 for the second bag under 50 pounds.
For U.S. and Canada to and from Europe/North Africa – ticketing on or after Dec. 6, 2017 for travel on/after April 10, 2018 will have the following baggage fees:

Basic economy only:
1st bag fee is $60
2nd bag fee is $100

Each route has its own fee system, which you can see here. Up to 10 bags may be checked per passenger on flights operated by Delta or Delta Shuttle and up to four total checked bags on Delta Connection carrier flights. Fees are charged for each additional bag, each way. Please refer to Delta’s Excess Baggage page for more details.

Musical and sports equipment

Musical instruments and/or equipment are accepted as checked baggage, carry-on baggage or cabin-seat baggage — depending on its size and shape — on Delta and Delta Connection carrier’s flights. Musical instruments or equipment can be checked if the total linear dimension (length + width + height) does not exceed 150 inches, and provided the weight, including the case, does not exceed 165 pounds. See the above-linked Excess Baggage page for more details about pricing. The fees for transporting sporting equipment also depends on size and destination, but in most cases, start from $150 for travel to all regions for surfboards, kiteboards and bicycles.

What additional fees does Delta Air Lines charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees

Booking charges only apply to tickets issued in certain European countries. These are:

  • $25 per ticket for tickets purchased in select European countries over the phone through Reservations Sales
  • $35 per ticket for tickets purchased at one of Delta’s Ticket Office Locations in select European countries

Charges are waived for all other points of origin.

Flight cancellation policy

You can cancel your itinerary at no charge within 24 hours if you made your booking online. Cancellation requests do not need to go through the same area in which you booked the eTicket. For example, if you purchase via Reservations, you can cancel through

Travel insurance

Delta Air Lines offers trip protection through their external insurance provider, Allianz Global Assistance. It includes:

  • Trip Cancellation and Trip Interruption protection
  • Emergency Medical and Dental coverage
  • 24/7 emergency assistance and concierge services anywhere in the world

You can purchase trip protection and find more information here.

What amenities does Delta Air Lines offer?

In-flight entertainment
Frequent flier program

In-flight entertainment

Delta Air Lines offers free streaming entertainment system called Delta Studio. This allows you to watch free movies and TV shows on your own device. You can download the app for your device here. Seat-back entertainment is also available. For an overview of what is currently playing, click here.


Different menus prepared by different chefs are available depending in the route you are flying. For a glimpse at the route-dependent menu, click here.

Seating and Legroom

A complete list of seating sizes depending on the 35 different aircraft types flown by Delta can be found here.

Frequent Flier Program

Delta Air Lines uses the SkyMiles frequent flyer plan to reward those passengers who fly regularly with the airline. Members can use miles to over 1000 destinations around the globe with Delta or their partner airlines. Click here to sign up for the program and here to learn more about membership benefits.


Delta Sky Club members can access 239 Delta Sky Clubs or partner lounges around the globe. The cost of the Single Visit Pass is $59. Other passengers with the membership or ticket type listed here can also access the lounges.

Luggage Issues

Delayed, missing or damaged luggage
Compensation for baggage

Delayed, missing or damaged luggage

If upon landing your find that your bags have been delayed, you will need to notify one of the airline’s representatives at the airport. You will get a file reference number, which you will need to initiate claims process. You may be eligible for a bag fee rebate (see below) if your first or second paid checked bag(s) have been delayed for more than 12 hours after being reported to a baggage service agent/office.

Enter your bag details here.
Use the form here if your luggage has been damaged or lost.

Compensation for baggage

Bag fee rebates will be either a $25 or $50 ETCV that can be used for future ticketing on Delta Air Lines. You can expect $25 ETCV if the first bag fee was paid and one bag is missing and $50 ETCV if the second bag fee was paid and 2 bags are missing (there is a maximum of $50 rebate per passenger).

Reasonable expenses are also reimbursable as long as receipts are presented. This generally equates to $50 per day for the first 5 days the bag is delayed. Any disbursements are deducted from the final settlement if the bag is not located. The domestic liability limit is $3,500 per passenger and 1,131 SDR (Special Drawing Rights) per ticketed passenger for international flights (as governed by the Montreal Convention).

Fun fact

In 2013 Delta was the world’s largest airline in terms of passengers carried (120.6 million).

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