Frontier flights from Denver to Cancún (DEN - CUN)

Apparently, Frontier in Austin flies out of another terminal. So although we arrived at the airport an hour and a half in advance of our flight, we needed to wait for a shuttle, and then shuttle over to the other terminal. When our family of six finally arrived, there was no one to check our two prepaid bags. Already checked in, I headed through security to the gate for help. The poor woman at the gate had an impossible job and could not help me until the plane had been boarded and left the gate. She assured me that she would get us on the next available flight when she had a minute. Unfortunately, the next available flight was over three days later after Christmas. We were forced to buy 6 last minute tickets with another airline (to the tune of a large mortgage payment) to get home for the holidays.

I attempted to book a flight on Frontier and after an hour of not receiving a confirmation email I I contacted another airline and booked a ticket with them. At some point later I sent an email, via a link on correspondence from the chat/customer service department, about the trip. I had sent a response in the customer feedback field, noting that I was unclear about what had transpired from my initial request and that, I had checked a couple of times, shortly after the requested booking and had not received any information back. So, if a ticket had been booked, I was requesting a refund. I still have had no reply to my expectation of a refund. So, I shall take up the matter with my credit card company. I would appreciate a prompt reply to this information at the earliest convenience. I can be reached at lissa325@hotmail.com. Thank you in advance for your assistance.