Contact details


UK reservations and information: 0333 300 0404


Jet2 Check-in

Check-in desks open two hours prior to the scheduled departure time and close 40 minutes before scheduled departure. Passengers who try to check in after this deadline may not be allowed on board.

Online check-in is also available.

Jet2 baggage allowance

Carry-on: You can carry on one small item not weighing more than 22lbs and not exceeding the dimensions 22in x 18in x 9in, including handles and wheels.

Checked:  Checked baggage totaling no larger than 48lbs is permitted per passenger, and a maximum of three bags per flight. Rates vary depending on route.

Excess: Checked baggage over 48lbs will incur excess baggage charges of £12 per kg. No single bag weighing more than 70lbs will be carried.

Jet2 legroom

Seat pitch: 30 inches.

Pre-arranged seating

Seats can be pre-booked in advance online for a fee.

Passenger change details

Booking changes may be made online up to (but not including) the day of departure of the first flight in your booking. Date changes and split bookings, separating the date of travel of individual passengers on your booking can be made, although there may be restrictions to this in some cases.  No route changes will be allowed. Up to four hours before departure, changes can generally be made to passengers’ names, travel dates and to split bookings subject to a £35 charge per person, per one-way flight, plus the difference between the old fare and the new available call center fare. Make changes through the call center and sales desks.

Child fares

Infants under two years old may fly for a charge of £20 per flight sector. Infants do not have their own baggage allowance. For children older than two years, the price of flights is the same as for adults. Children under the age of 14 years must be accompanied by someone 16 years or older who will take full responsibility for them.

Senior fares



Only guide dogs can be carried, free of charge, in the cabin. All other domesticated animals travel in the hold. Contact the airline to reserve a spot for your animal.

Carrying musical instruments

A musical instrument can be carried onboard if it is within the permitted carry-on item dimensions of 22in x 18in x 9in and weighs less than 22lbs. A slightly larger instrument can be carried on board, provided it will fit into the overhead bin, strictly at’s discretion. A musical instrument may also be checked as baggage provided it is within a strong, protective case and with the understanding that it is carried entirely at the passenger’s risk for damage or delay. A separate seat may be purchased for a large musical instrument (such as a cello) instead of checking it in the aircraft’s baggage compartment.

In-flight service

On most flights, a selection of hot and cold drinks and snacks is offered. Other meals can be purchased. Media players are available for rent and give you access to a variety of movies, TV shows, music and games.

Air miles


In-flight magazine

JetAway is available on every flight.

Airline alliances


Airline overview is a UK low-cost carrier based at Leeds Bradford and flies to over 60 popular European destinations including Amsterdam, Prague, Faro, Paris, Geneva, Rome, Ibiza, Tenerife and Venice.

This information is subject to change. Please confirm all fees and details with your airline before booking.

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