Smart Rentals in Miami

Sixt charges you an extra 5$ per toll, which is completely unacceptable. Also they pushed that we purchase an extra insurance for 3rd party liability (which should come as part of the renting rate). Very disappointing. William

Buyer beware. There are of charges for every little thing. I reserved a compact car. For two days the car was not available. I called every step of the way and it was documented that I was wait for the unavailable car as to not incur additional fees. The only way I was able to get any car was having to pay a $12 a day upgrade fee that I did not agree to. . Also if you are renting a car in Miami be prepared to pay $13.99 daily for tolls. I rented from the downtown Miami Hertz. It was Hertz DT LE on 2nd Ave. Not really the best customer service very busy location I don’t recommend renting from here. I was never able to resolve my issues at this office. I had to deal with Hertz customer service. I eventually ended up renting at another location on 36th. They were so much more helpful, no surprise fees and went above and beyond to help me.

Easy to use

Pickup took 90 minutes. Also, the location we were supposed to pick up from was closed on Sundays. Our reservation was for a Sunday pickup. That makes no sense!! We were able to get it changed, but it added more stress and time to an already long process. They needed several more people working the counter to cut down the looooong line.

We booked a car rental in May, and confirmed a few days before our arrival on July 23. The morning we arrived in Miami Avis told us they had no car for us. They also said they tried to call me which was a lie, and when I asked to speak with a manager, he was not available. He never called back and there was no answer at the line when I called back. We were eventually able to rent a car through a different Avis location but it was a large pick up truck, which affected our plans for travel, and we were then CHARGED for not picking up the original car, which was not available. The final person who assisted us at the Miami airport was great, but I until that point I was appalled at the outcome and lack of any help in identifying another vehicle.

Hidden costs compared to the quote mentioned on Kayak Hidden costs included over $40 in taxes (federal and state), as well as a requirement to pay to protect the car despite buying car protection on kayak. The original price was quoted on kayak to be $90 and the actual price was closer to $150

The customer service at my pick up location was excellent. She was very helpful.

We had to wait over 30 mins for them to bring car and that was after two complaints. They were wildly understaffed for the pick ups.

Canceled my flight to pick up car waited in line for an hour after confirming the car was available through thrifty’s customer service number get to the counter and they tell me no cars available sorry