Cheap Car Rentals in Little Havana, Miami

They cancelled my reservation without contacting me and they did not refund the money I paid to make a reservation.

The place had the worst customer service and the price was run by a bunch of rude greedy people trying to nickel and dime you! Never go there again. The price on Kayak wasn’t even close to charges ! The place is a scam!

The staff was so friendly and helpful. But the rental experience was atrocious, ended up costing me more than double what was expected because i was a fl resident (i am not a fl resident but i had an old fl drivers lísiense with me which is what i was using). I explained to the check in agent that i was home visiting but had not been a FL resident for over 5 years. For some reason the cost is astronomically higher for a FL resident. Ended up paying more than i would have if I’d rented from a more reputable and convenient rental center. All together the check in and pick up took over an hour which is too long.

The wait times to pick up were absurd. Systems not connecting correctly. Staff was surly and didn’t seem to want to help. It would literally be worth paying 3x more elsewhere for your time back.

Took almost 2 hours to get car. The pickup from the airport was a fiasco. Cannot get anyone live. Recording said shuttle runs every 15-20 minutes and is clearly marked. Waited almost an hr and still now shuttle. Finally found someone to ask them was told it was 1 shuttle that picked up for many agencies. When the shuttle arrived saw that (1) Routes was a small logo amongst a bunch of other agency logos - NOT clearly marked, and (2) the logo colors and background were different than what showed in my email confirmation - confirmation email showed orange writing with blue background while the small logo on the shuttle was blue writing on an orange background. Once we finally reached the agency we were then told that we needed a copy of the declaration page of our own insurance. Otherwise who would be charged for their insurance coverage. I feel that type of information should be prominently displayed when you're making the reservation; that you need a credit card, a license, AND the declaration page, if using your own insurance. They said it was buried in the terms and conditions. Between the wait and the line then being told this that completely delayed things further. So much so that we had to completely change our itinerary for the day, the very reason we were renting the car

About insurance and tolls