Smart Rentals in San Francisco from $32

Very little. Virtually everything could have been better.

Got upgraded to BMW 430i, new and clean. Pickup and drop off were a breeze.

Nice staff in rental counter.

Everything was great the staff including Milton were very helpful.

Lady didn’t smile the whole time; we had an electric car and had no idea how to manage that; we brought the car over 12 hours before the time was up but still paid full price

Pick up experience was not good. The desk agent in SF was mildly rude and made me feel dumb and wrong when I was confused about why I was given an EV as the manager’s special. The rest of the process was okay to good, but this pick up experience left a lasting negative impression.

I ordered my car for 8AM and when we shoes up at 9AM due to a delayed flight and getting stuck on the train we were told our car was not ready yet and it would be another hour and a half before we could get it. They had plenty of cars available but I “had to upgrade” to get it. The customer service agent threatened to call the police if I didn’t move over so he could upsell someone else. They tried the same exact thing on the person next to me. They offered me an electric car as an option which I refused and they told them they didn’t have any electric vehicles available and tried to upsell them into a more expensive vehicle they “did have”! A total rip-off. After I told the customer service rep that, lo and behold, I had a free upgrade and a vehicle within 5 minutes! Another thing was that they never mention to you that you can refuse their insurance. It was just which option do you want? Luckily I knew about my credit card perks and that my regular insurance covers rental cars and that my homeowners insurance covers my personal belongings. Most car insurance policies cover rental car damage just like your regular car, by the way! Check that before you pay for unnecessary coverage you already pay for.

Impossible to have the car I booked: 3 hours wait !!!

I didn't like that the person at the counter lied to me to get me to change my reservation to a larger car and to get me to purchase extra insurance and to get me to pay for tolls for bridges that I wasn't even going to drive on.

Despite reserving and partially paying ahead of time, the wait to see someone at the counter was 2 hours, as Dollar and Thrifty combined made for a very long line of people. I don't think it's right that person's with reservations have to wait in the same line with people who don't have any reservations.

They did not have any cars when we arrived - and had to wait nearly 2 hours in the rental car office until they had a vehicle available.

Make false charges

We didn’t get the car that we pay for. The staff at San Francisco were very rude!

The car and service

unfortunately I had no any feedback from Kayak on my message and only after communication directly to AVIS I could manage my drop-off location.