Formally known as Scandinavian Airlines System but now more commonly known as Scandinavian Airlines or just SAS, the airline was founded in 1946 and is now the second largest airline in Scandinavia in terms of passenger numbers. It flies to 90 different destinations from its three hubs in Oslo, Stockholm, and Copenhagen, and currently consists of a fleet of 162 aircraft carrying nearly 30 million passengers annually.
- Telephone: 1-800-221-2350
- Website: flysas.com
- Email: Contacttoflysas@sasair.com
- Mailing Address:
Frösundaviks allé 1
169 70 Solna
- Social media:
What are the SAS Airlines check-in options?
Flying with children
Seating for infants and children
Flying while pregnant
Disabled access and medical equipment
Pets and service animals
You can check-in and choose your seat between 22 hours and up to 1 hour before your scheduled departure time. You can see if you are eligible for online check-in here. To check in, you will need your booking reference or the card connected to your reservation. If you have that ready, and you are eligible, you can check in online here.
Priority boarding is only available for Diamond or Gold card holders with SAS or Star Alliance. You can also take advantage of priority boarding if you are traveling in SAS Business and SAS Plus class. Before you head to the departure lounge, check our guide to 10 Things to Do Before Your Flight.
Flying with children
You need to book a child ticket if you are flying with a child over the age of two. One infant can travel on your lap and one in a seat beside you. You can book the seat for the child beside you for the same price as a child 2-11 years old. The child beside you must be fastened in a car seat that you bring and fit yourself if it confirms to flight safety standards. You will need to contact the SAS Customer Contact Center prior to your departure so they can note in your booking that you are traveling with toddlers.
Seating for infants and children
If your child is under 9 months, you can book a cradle onboard if you are flying to Asia or the US. You will need to book this service ahead, as the airline only has a limited number of bassinets on board any flight.
The unaccompanied minor service is available for children aged between 5 and 15 years of age. Children traveling alone who are aged between 5 and 11 years must use this service but it is optional for those aged between 12 and 15 years of age. Also, if your child is 5 to 11 years of age and traveling with a person who is 16 or older, you do not need to book this service.
The unaccompanied minor service costs $40 for domestic flights and $50 for international flights per direction. Additional fees may apply when traveling from another country to Scandinavia or if the child is traveling on a codeshare flight with a partnering airline. In some cases, a letter of consent may be required for children traveling without both parents indicating that they can fly with the accompanying adult. To determine if this is the case, contact the embassy or consular office of your destination country.
We have a helpful guide for kids flying solo.
Flying while pregnant
- Pregnant with one child:
- Until four weeks before expected delivery: no restrictions
- From two to four weeks before expected delivery: a special medical certificate (MEDC) is required dated within the last ten days. The passenger must also be authorized by SAS’ medical department. The flight time cannot exceed four hours.
- Two weeks or less before expected delivery: not permitted onboard.
- Pregnant with twins or more children:
- Until 12 weeks before expected delivery: no restrictions
- From 8 to 12 weeks before expected delivery: a special medical certificate (MEDC) is required dated within the last ten days. The passenger must also be authorized by SAS’ medical department and the flight time cannot exceed four hours.
- From four to eight weeks before expected delivery: not permitted onboard.
- Less than four weeks before expected delivery: not permitted onboard.
Here’s our guide to flying while pregnant.
Ten or more people in a group automatically qualify for a group fare with SAS. You can enter the passenger names as late as 5 weeks before travel. Name changes and booking alterations, including changes to dates and flights are permitted up until the day the tickets are issued (depending on availability). To book a group in for travel, enter your details here.
Disabled access & medical equipment
SAS offers special assistance with reduced mobility. You can find more about the program here. Wheelchairs can be brought on board for free but it is also possible to reserve a wheelchair by contacting the SAS Customer Contact Center no later than 48 hours before departure. You can also register to receive special assistance online here.
On the form, you can specify which kind of access assistance you need, wheelchair for distance to/from the gate, to/from aircraft and up/down the steps, or in-cabin assistance.
Pets & service animals
You can bring your cat or dog on board an SAS flight but will need to request this service in your reservation. The transport box must not exceed a maximum size of 15.74 x 9.84 x 9.05 inches. The maximum weight on your pet and transport box together cannot exceed 17.63 pounds. If you are traveling on an international flight, you will need to check the customs and veterinary rules for your destination. More information about this can be found here.
Check out Cheapflights.com’s guide to flying with pets.
What are SAS Airlines baggage allowance limits and fees?
Carry-on Baggage Allowance
Checked Baggage Allowance
The excess baggage fee depends on your destination, so please contact the airline directly to inquire about fees.
Musical and sport equipment
If you pack your bicycle in a carry case, you do not need to register it in your booking prior to departure.
- Diving equipment
Permitted underwater equipment can include a tube/bottle (empty), a regulator and octopus set, a vest/wing vest, mask, fins, snorkel.
- Fishing gear
You can take a bait box and a rod in a special rod case or bag.
- Golf bag
Your golf bag can contain a maximum of 14 clubs, 12 golf balls and one pair of golf shoes.
- Windsurfing boards/hang gliders
Surfing equipment and gliders must be packed together in a bag, and you will need to register your windsurfing board/hang glider in your booking prior to departure. You can do so here.
- Musical instruments
Larger instruments can be taken into the cabin if the instrument does not exceed the dimensions of 22” x 16” x 9″ and the maximum weight of 18 lbs. Otherwise, it will need to be stored in the hold. For more information about taking your instrument onboard, click here.
What additional fees does SAS charge?
Flight cancellation policy
Once you have canceled your trip, you will not be able to reactivate it again and will need to make a new reservation. You can cancel your trip online through the link in your confirmation email within 24 hours of booking – if the booking is not within 24 hours of your scheduled flight departure time. In that case, the ticket can only be refunded no later than 12 hours before departure.
SAS has partnered with Europ Assistance Group to provide insurance for its passengers around the world. If you purchase cancellation insurance from Europ Assistance as you booked your ticket on flysas.com, the cancellation insurance will be refunded automatically, although it can take up to 7-10 days before the amount is credited. If you would like to book insurance, contact Europ directly.
What amenities does SAS offer?
- more than 200 hours of films and TV shows on-demand
- power outlets in all seats with extra USB charging possibilities
Some new refitted aircraft also offer Wi-Fi in the air. The service is free for passengers in SAS Business and SAS Plus. SAS Go passengers pay a fee to connect at a charge of €6/$7 in Scandinavia and Europe, and €15/$19 for the rest of the world.
3G access is also available on most of the long-haul planes. That means that you can use your phone even without Wi-Fi once the plane is flying at more than 20,000 feet.
Passengers traveling between the US and Asia as well as passengers in SAS Plus on European flights lasting for more than 90 minutes can pre-order special meals up to 24 hours prior to departure. A choice of 16 in-flight meals is available. For further information about the kinds of meal available, click here.
SAS offers a selection of lounges where you can work on. Printers, Wi-Fi, and telephone booths are also available. Kids rooms and showers are available at some SAS lounges as well. SAS Lounge and SAS Gold Lounge also offer meals and a wide range of beverages. SAS Domestic Lounge provides guests with a snack buffet, and SAS Café Lounge offers a coffee bar.
Seating and Legroom
Frequent Flier Program
SAS provides frequent flyers with the EuroBonus plan. Members can accumulate points on flights, hotel stays and car rentals which can be redeemed at either SAS or their partners, including other airlines, car rental chains, hotels, restaurants, and resorts.
What about missing or damaged baggage?
Delayed, missing or damaged luggage
If your baggage is delayed, SAS will reimburse reasonable payments you need to make during the waiting time. You will need to save your receipts and send them with your baggage report and your bank account details when submitting your claim. You can follow the search for your baggage with WorldTracer after you have reported your bag as missing with Arrival Services. If your baggage remains lost for more than 21 days, you can apply for compensation according to SAS transport regulations.
If your baggage has been damaged, you will need to make a report at the SAS Arrival Service counter.
You can also make a damage report by telephone up to 7 days after arrival:
- The airline was founded on 1 August 1946 when Svensk Interkontinental Lufttrafik AB, Det Danske Luftfartselskab A/S and Det Norske Luftfartselskap AS joined forces to provide the air traffic of Norway, Sweden, and Denmark.
- SAS was the first airline to start scheduled flights on a polar route. The first flight occurred in 1954 and flew from Copenhagen to LA. By summer 1956 three flights a week was taking place.
- SAS was also one of the founding members of the global Star Alliance network. In 1997 it joined Air Canada, Lufthansa, Thai Airways International and United Airlines to create the Alliance.
Image Source: Marvin Mutz, SE-DOZ Airbus A320-200 Scandinavian Airlines DUS 2017-08-23 (9) via Flickr CC BY-SA 2.0