Qantas Airways

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Qantas ranks as one of the 3 oldest airlines in the world. It was formed in 1920 in Queensland, Australia, as “Queensland and Northern Territory Aerial Services Limited.” It flew its first international flight in 1935 and now flies to 85 destinations around the globe. It’s Australia’s flag carrier that currently employs nearly 30,000 staff in Australia and abroad, with a fleet that consists of 118 aircraft. It’s headquartered in Sydney.

Contact details

What are my Qantas check-in options?

Online check-in
Mobile boarding passes and priority boarding
Priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Online check-in


Online Check-in is only available for bookings between 24 hours and 2 hours before departure. You can check in online here.

Check out Cheapflights.com’ guide to 10 things to do before your flight.

Mobile and priority boarding


Frequent fliers registered as a Gold member are entitled to priority boarding at selected domestic and international airports when traveling with a QF flight number on your ticket.

Flying with children


On domestic services, infants under the age of 2 can travel on their parent’s tickets if they’re carried on the lap of the accompanying adult. For international services, infants must have their own ticket. You will need to contact Qantas to make your booking if you plan to book travel that involves more infants than adults, or where an infant is to have their own seat. When more than one infant travels with one adult, each additional infant must occupy a seat and be able to sit upright without assistance or travel in an approved car seat or child restraint.

Seating for infants and children


You can bring your own infant car seat on board a Qantas flight but to do so, you will need to reserve a seat on the flight for your child at the applicable fare 7 days ahead of departure. Infant car seats carried on board a flight need to be pre-approved for aircraft travel and must fit onto the cabin seat. Information about using car seats and child restraints in-flight on Qantas flights, including how to obtain pre-approval can be found here.

Bassinets are available on a first-come, first serve basis, so you will need to request this service at the time of booking. Bassinets on Qantas flights are approximately 28 inches long, 12.5 inches wide, 10.23 inches deep, and have a weight limitation of 24.25 lbs.

Unaccompanied children


Chaperone services for children are offered for children traveling alone aged between 5 and 11 years (not yet 12) and ones between 12 and 15 years where the parent has requested the service.

Children aged 12 and over do not require a chaperone service, but if requested, the cost for all unaccompanied children under 12 is AU$90 (around $70) for international flights. The service includes that your child is escorted through Immigration and Customs by Qantas Customer Service Agents for international flights. Qantas also offers separate rooms during transit for Unaccompanied Minors at Brisbane, Sydney, Melbourne, Perth, Cairns and Adelaide Airports.

We have also prepared a helpful guide for kids flying solo.

Flying while pregnant


Expectant mothers may fly up until 28 weeks of their pregnancy without a medical certificate. From week 29 to 36 a medical certificate is required. Air travel is no longer permitted after the commencement of the 37th week of pregnancy on flights lasting more than 4 hours but is allowed up until the 40th week for short haul flights. This is only for single pregnancies, however. For multiple pregnancies, pregnant women may not travel after the commencement of the 33rd week of their pregnancy on long-haul flights, or the 36th week for flights lasting less than 4 hours. Check out our guide to flying while pregnant.

Group bookings


You may inquire into group bookings if you plan to travel as a party of 10 or more people. You can get a quote by filling out the online form located here. For group quote requests within 2 days of departure or where multiple itineraries are requested, check out the Qantas Group Travel page. Services offered include flexible deposit conditions, dedicated group services such as meet and assist at the airport for a smooth check-in, special baggage requirements and competitive fares.

Disabled access and medical equipment


There is room for a single collapsible wheelchair in the dedicated storage position in the cabin of Airbus 380 International flights. This service can be requested at the airport during check-in and is provided on a first-come-first-serve basis. The device must fit within the dimensions 13 x 35.8 x 41.7 inches in its collapsed state and weigh no more than 68.12 lbs. Note that 2 pieces of Mobility Equipment per person can be carried free of charge as checked baggage in addition to your other checked baggage. Each piece must not exceed 70.54 lbs., except Mobility Equipment which can travel in the upright position in the freewheel mode. Also, note that there is no limit on the number of pieces of Mobility Equipment allowed to be carried for customers with a disability on U.S. flights.

We also have guides on flying with disabilities and traveling with medication.

Pets and service animals


You can book your pet travel here. Only guide dogs are allowed in the cabin. All other pets must travel as manifest cargo. When your pet is traveling within Australia on the same flight as you, please book online. Qantas Freight also offers a service for unaccompanied pet travel.

Check out Cheapflights.com’s guide to flying with pets.

What are Qantas Airways baggage allowance limits and fees?


Domestic

 Domestic Carry-onDomestic Checked
Allowance:One pieceOne piece
Fee:FreeFirst checked bag is free.
Size Limit:Under 45" long and 15 lbs. Under 54" long and 50 lbs.
Excess Size Limit:May need to be checked if exceeding size limit.No bags heavier than 70 lbs and/or more than 62".

International

 International Carry-onInternational Checked
Allowance:One pieceTwo pieces
Fee:FreeFirst checked bag is free.
Size Limit:Under 45" long and 15 lbs. Under 62" long and 50 lbs.
Excess Size Limit:May need to be checked if exceeding size limit.Bags between 51-70 lbs are $20-$80 per 2.2 lbs.

Bags heavier than 70 lbs and/or longer than 62" are not allowed.

Qantas’ checked luggage size


The checked baggage fee depends on your destination. For each additional piece of baggage carried over the limit to the Americas, a fee of AU$123 (around $96) per piece applies. A full list of allowances and the respective fees for excess baggage can be found here.

Sports equipment


You can carry sports equipment with us as part of your free or purchased checked baggage if it is packed appropriately and meets the size and weight restrictions. Items that exceed the standard dimensions will need to be carried as cargo. Golf bags and collapsible buggies are carried as baggage and are exempt from normal linear dimension restrictions on Qantas operated services. You can also carry ski equipment as part of your normal checked baggage allowance, but if the total weight exceeds your regular allowance, excess baggage fees will apply. No more than one pair of skis, one pair of poles and one pair of ski boots is allowed per passenger.

What additional fees does Qantas charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees


If you need to change the name on your ticket, a fee of $100 (or AU$150 if you purchased your ticket in Australia) shall apply.

Bookings made in Australia (per ticket, per card) Debit/Prepaid cards, including Qantas Cash®~ Credit/charge cards Fee Cap (per ticket per card in AUD)

  • Australian Domestic 0.6% 1.3% AU$11
  • Australian Trans-Tasman 0.6% 1.3% AU$11
  • Australian International 0.6% 1.3% AU$70

Bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.

Booking Fees in Australia, per passenger:

  • Australian Domestic AU$40
  • Australian trans-Tasman AU$40
  • Australian International AU$70

Booking Fees in New Zealand, per passenger:

  • New Zealand trans-Tasman / Au Domestic NZ$40
  • New Zealand International NZ$70

Flight cancellation policy


You may be able to cancel online if your Qantas flight booking or Frequent Flyer Reward booking was made online at qantas.com. To check whether your booking can be canceled, however, you will need to check your fare conditions. If you are unsure of your fare type, visit Manage Booking or call your local Qantas office. You may receive a credit voucher to use next time for a flight anywhere on the Qantas network or the value after fees have been deducted from a refund.

Travel insurance


Travel Guard for Qantas Airways is underwritten by QBE Insurance (Australia). Six policies are available, depending on your requirements. For more information, and to obtain a quote, click here. Note that Qantas Frequent Flyer members can use points towards travel insurance when booking any flight within or from Australia.

What amenities does Qantas Airways offer?

In-flight entertainment
Food
Seating
Lounges

In-flight entertainment


Qantas offers different entertainment systems depending on the aircraft you a traveling with. Over 1500 entertainment options are available on A380, A330 and selected B747 flights, with fewer shown on selected B747, A330, and B737-800 flights. The entertainment package includes HBO programs, Sky News, movies, TV shows and audiobooks. Here’s an overview of Qantas’ entertainment options.

Food


Qantas offers a range of different meals prepared in cooperation with the Rockpool Dining Group. Vegetarian, halal and vegan dishes available. You can order your special meal when making your flight booking at your travel agency, online via the Manage Bookings section no later than 24 hours before departure.

Seating


The extra legroom seats can be purchased for an additional charge of AU$60 (around $47) by adding it to your reservation. Extra legroom seats are offered only on Qantas-operated flights and not on flights operated by partner airlines. You can also reserve a standard seat of your choice for a fee of AU$15 (around $12) on short-haul international flights, or AU$35 (around $27) for longer international flights. For a full overview of terms and conditions associated with seating, click here.

Lounges


Qantas Club members have access to Qantas’ international lounge network, which includes Qantas International Business Lounges when traveling overseas, the Emirates Business Lounge in Dubai, the American Airline Admirals Club lounges in London and other locations.

Frequent flier Program

Qantas Airways was one of the founding members of the Oneworld network. See here for a list of benefits based on membership level, and here to sign up.
Delayed, missing or damaged luggage
Compensation for baggage

Delayed, missing or damaged luggage


If your checked baggage is not available on arrival, you will need to head to the Airport Baggage Services counter as soon as possible to lodge a Property Irregularity Report (PIR) directly with the airline that operated your flight. If your bags were checked for multiple flights, and your final carrier was not Qantas, you will need to approach the airline that operated your final flight. For all updates regarding the status of your baggage, enter your file reference (PIR) here.

Compensation for baggage

For more information, here is the Qantas Baggage page or contact them directly.

Fun facts

  • Qantas was the airline Dustin Hoffman wanted to fly in “Rain Man” – due to its excellent safety standards.
  • In 2014, Qantas was rated the world’s safest airline by Airline Ratings.

Image Source: Naparazzi, Qantas via Flickr CC BY 2.0

Qantas Airways was last modified: October 26th, 2017 by Martin Clinton
Author: Martin Clinton (33 posts)