Founded in 1989, EVA Air is a Taiwanese international airline based at Taiwan Taoyuan International Airport near Taipei, Taiwan. The airline consists of a passenger and dedicated cargo service flying to over 40 international destinations internationally. It was recently voted as one of the Top 10 Major Airline in Asia Pacific and Taiwan’s best airline by TripAdvisor.
- Telephone: 1-646-278-6060
- Website: evaair.com
- Mailing Address:
1450 Broadway, 31st Floor
New York, NY 10018
- Social media:
A list of local offices in the U.S. can be found here.
What are my Eva Air check-in options?
Mobile boarding passes and priority boarding
Flying with children
Seating for infants and children
Flying while pregnant
Disabled access and medical equipment
Pets and service animals
To check in online, click here and select the Manage Your Trip Online Check-In tab. Before you head to the departure lounge, check our handy list of 10 things to do before your flight.
Flying with children
Infants and small children under 2 years of age must be accompanied by an adult. Newborns less than 7 days old are not permitted to fly. If you’re planning to travel with 2 infants, one must be able to sit in a seat using an approved car-type infant seat while the other may sit on your lap. Children older than 2 must occupy their own seat.
Baby meals and diapers are offered on most flights but you will need to contact the airline’s reservations office at the time you make your booking to ensure these are available for you on your journey.
Seating for infants and children
Bassinets are available for infants up to 8 months old and need to be reserved through the Eva Airways Reservations team, as in-flight supply is limited. Height and weight limitations also apply so you will need to advise staff of your baby’s date of birth, height and weight when you make your reservation. Royal Laurel (Business) class does not accept Child Restraint Systems such as car seats but you are able to carry these in economy class.
Royal Laurel (Business) class does not accept Child Restraint Systems such as car seats but you are able to carry these in economy class.
Unaccompanied minors aged between 5 and 12 years may travel on EVA Air. You will need to inform the airline at the time you make your booking. They will send you an Unaccompanied Minor form to reserve the service. This booking procedure will include you giving details about the adult collecting and dropping off the child at the arrival and departure airports. Note that all children under the age of 12 will be considered unaccompanied minors if traveling alone.
We have a helpful guide for kids flying solo.
Flying while pregnant
Expectant mothers who have entered their last 4 weeks of pregnancy or a new mother who has just given birth within the previous 7 days of the intended flight are not permitted to travel. Also, those expectant mothers who are in the last 8 weeks of pregnancy cannot be accepted as a passenger on an EVA flight if the birth is expected to be complicated. Once an expectant mother is in the last 12 to 4 weeks of pregnancy, they are to provide a medical information form (MEDIF) within 10 days prior to flight departure. Pregnant travelers are also advised to bring a Doctor’s Diagnostic Statement verifying the expected date of birth.
Here’s our guide on flying while pregnant.
Disabled access & medical equipment
- wheelchair transportation between gates
- boarding assistance;
- assistance while in the airport and on the plane
You will need to inform the reservation staff of any physical condition and required equipment or service at the time of making your reservation. A complete list of services can be viewed here.
Pets & service animals
You will need to contact EVA Air before your departure date to confirm the conditions of transportation for your pet or service animal. If you plan to travel with your pet, you will need to acquire valid health and vaccination certificates in addition to other documents that may be required by countries of departure, transit or entry. Airport personnel reserve the right to reject carriage of your pet if arrangements do not comply with EVA Air’s transportation standards.
Dogs, cats, and rabbits may be transported on EVA Air’s aircraft as checked baggage in the cargo compartment. Service animals (guide dogs) and emotional service animals may fly in the cabin with their disabled owner. Here a medical certificate is required. Note that the transport of snub nose dogs and cats in hot season is not recommended. Check out Cheapflights.com’s guide to flying with pets.
What are Eva Air’s baggage allowance limits and fees?
Carry-on baggage allowance
Passengers flying in the Royal Laurel/Premium Laurel/Business Class are permitted to carry two pieces of baggage on board, and each piece cannot exceed 15 pounds Elite/Economy Class passengers are permitted to carry one-piece weighing 15 pounds. The dimension of each hand-carry baggage may not be larger than 9x14x22 inches. A measurement unit is available at either the check-in counter or boarding lounge to help you to determine whether your baggage meets the above requirements.
If the hand-carry baggage is overweight or oversized, you will need to check it in.
Checked baggage allowance
Eva Air’s free checked baggage amounts can vary depending on country and route. More information can be found here.
Extra and overweight baggage charges
Musical and sport equipment
Except for musical instruments, all cabin baggage must be lower than the seat back. For detailed information about individual kinds of sporting equipment and their associated fees for passage, click here.
What additional fees does Eva Air charge?
Flight cancellation policy
EVA will allow you to cancel a ticketed reservation without penalty if you book and ticket through the EVA AIR website or through an EVA reservation/ ticketing office for EVA flights to/from USA one week or more prior to a flight’s departure date if you cancel the reservation within 24 hours of purchase. If this is the case, then a full refund will be offered.
What amenities does Eva Air offer?
The entertainment system offered on EVA flights is called Star Gallery. It offers an extensive range of audio/video on demand. More details, including the latest videos on offer during flights, can be viewed here. Wi-Fi is also available on demand. The rates are as follows:
In-flight Wi-Fi connection rates (Tax included):
- 11.95 USD for 1 hour
- 16.95 USD for 3 hours
- 21.95 USD for 24 hours
For those passengers requiring special meals, the airline offers the service of pre-ordering your online via the “Meal Order” function. This is available up to at least 24 hours before the departure time of your flight. Only limited types of meals are currently available for online selection, so if you have another specific meal request, you will need to contact the EVA Air reservation office directly.
The airline offers:
- Vegetarian Meals
- Religious Meals
- Baby, Infant and Child Meals
- Dietary Meals
- Other Meals
Seating and Legroom
The airline offers a selection of lounges to its passengers, including virtual tours. Each lounge offers a variety of services, including:
- Business Center (Desk Top PC, Internet Access, Fax Machine, Telephone)
- Hand-Carry Baggage Room
- Restroom, including Handicap-Friendly Restroom and Mother-Child Restroom
- Shower Room
- Drinks, Snacks, and Desserts
- Magazines, Newspapers,
- Free WiFi in Lounge Area
Note that some of the services may carry an additional fee. Inquire at the lounge in question.
Extra legroom is available in the Elite Class on EVA Air’s B777-300ER aircraft, which offers you a 38-inch-long, 19.5-inch-wide seating space with ample leg room.
Frequent flier program
EVA offers a frequent flier program called Value-added benefits called Infinity MileageLands. It is tiered into Silver, Gold, and Diamond Card holders.
Diamond and Gold members are recognized as Star Alliance Gold status, and Infinity MileageLands Silver members are recognized as Star Alliance Silver status. With Star Alliance Gold or Silver status, members can enjoy travel privileges on all Star Alliance member airlines.
All miles flown can be credited to your Infinity MileageLands card account when you travel on any Star Alliance member carrier’s flight, and count toward your tier level status, or use miles for redeeming awards. More information about this can be gleaned from the page.
It is also possible for Infinity MileageLands members to redeem their mileage for Star Alliance partners award tickets, and fly to more than one thousand places around the world.
Extra benefits related to frequent flier membership include priority check-in, priority baggage, lounge usage, extra baggage allowance and more. These will be applied according to the upgrade class. Note that Alliance Seat Upgrade Awards can only be made online at the EVA Air website www.evaair.com after you complete your ticket purchase.
Here’s where you can apply for a Star Alliance Upgrade Award.
What about missing or damaged baggage?
Delayed, missing or damaged luggage
If you find that your luggage is missing or damaged upon arrival, you will need to report it to a member of staff at the airport’s Baggage Service Office, located near the baggage claim area, immediately after your flight has arrived. Claims for damaged baggage must be submitted within 7 days.
Missing items from checked baggage need to be reported to the airport Baggage Service Office immediately after the arrival of your flight, or in writing within 21 days of your flight arrival.
Compensation for baggage
If your baggage is determined to be delayed or lost, you will need to report this immediately after your arrival to the EVA baggage tracing office or the local EVA representative at the airport. EVA will reimburse passengers for any fee charged to transport a bag if the bag is found. If deemed to be lost, for international travel to which the Warsaw Convention applies, EVA’s liability is limited to $20 USD per kilogram for checked baggage and $400.00 USD per customer for unchecked baggage. For international travel to which the Montreal Convention applies, EVA’s liability is limited to 1,131 SDR (Special Drawing Rights) per customer for checked and unchecked baggage.
Did you know that such items like a tub of cream cheese/butter, aerosol cans more than 100 ml and/or selfie sticks are not allowed to be carry-on items?