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I liked that we got a free upgrade, from a small SUV to a medium SUV, at no additional cost. Although I was worried that the gas mileage would suffer, it turned out to be a nearly new vehicle; the mileage was very good! The staff in the Hertz office could definitely use some professionalism. They do not greet customers when they come in, and the atmosphere is too casual for a business. The environmental decor is completely lacking. Could use comfortable seating at least..

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Waited forever for counter to process rental contract. Then walked to pickup area and car wasn’t even there. I had to go back to counter and wait in line again for 30 minutes to get another car. I made sure car was in lot. I had to leave car to get a ride back to pickup rental. When I returned to pick car up I started the car and it had low washer fluid warning and car network down check immediately warning. I walked back in to rental counter. There was 5 people in line. I waited 45 minutes only move up 2 people. I walked to enterprise and had a car rented in 15 minutes. I then got back in line behind to same to people and waited another 30 minutes. I told the counter person I wanted a full refund due to car issues and wait time. I was told they can’t refund I had to call customer service. I called customer service and had to argue with because they said the car had moved when it did not. They refunded most of my money $62 wasn’t refunded but it’s not worth calling again and I lost the insurance money I paid to the site $66. This was the worst experience I’ve ever had renting a vehicle.

Wanted to charge me $85 to use the car for 3 more hours.