I liked that we got a free upgrade, from a small SUV to a medium SUV, at no additional cost. Although I was worried that the gas mileage would suffer, it turned out to be a nearly new vehicle; the mileage was very good! The staff in the Hertz office could definitely use some professionalism. They do not greet customers when they come in, and the atmosphere is too casual for a business. The environmental decor is completely lacking. Could use comfortable seating at least..