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Our rental experience was a complete nightmare when it came to getting the rental its self. The first time we showed up we had called ahead to make sure that paying in cash was not gonna be an issue but apparently with that singular location, Our rental experience was a complete nightmare when it came to getting the rental it’s self. The first time we showed up we had called ahead to make sure that paying in cash was not gonna be an issue but apparently with that singular location it is an issue and it requires to have an open credit card and not cash only unless you have two airline tickets now this became a huge problem because I did not have this prepared on hand. I had called prior and check the website to make sure that this wasn’t gonna be an issue and yet it was. The ladies then invited me to go to the other site down the street they couldn’t call for whatever reason to assist me but they suggested we go down there and we go down there. They do not have anything or do they have any suggestions for anything else in this whole beginning of my experience with renting a car through Alamo was absolutely garbage. The ladies laughed because this was a regular issue , which didn’t really help anything at all in the car itself was great. It was literally just the customer service experience when I did call the customer service line to get assistance. I was told multiple times have the policy worked and then when I finally asked the gentleman if he was going to assist me after I was told that he was going to be able to help with the cash/card problem. He’s straight up told me no he wasn’t going to help me and hung up the phone. The rental it’s self was great but we had to air up tires shortly after leaving.

Kayak saved us $600 on what would have been a $1000 rental but cost just $400.

Quick pick up and drop off

The agent in BNA was not clear on what I was saying yes to or signing for. Ended up costing me way more money than my original booking quote. Do not recommend

Not the car I reserved.

Everything was good, beside price of Insurance and drop off charge as origin of car was from FL, which means that I returned it for them...

It was very easy to pick up and drop off our car. Staff was very friendly. Will rent through Hertz in the future

Arrived at the airport at 8pm. There wasn’t anyone manning the rental desk there. Proceeded to the rental garage where the only people working were in the Gold Club Kiosk. When we entered nobody greeted us and after a few minutes when I spoke up first thing asked was “Are you a Gold member?” Then when I shared I wasn’t they ignored me for another few minutes. Finally another Hertz employee stepped up and assisted us. He was very courteous, professional and apologetic about the delay. So overall a mixed bag.

The check in process when I picked up the car was slow. There wasnt that much staff available. other than that things were great.