Find Van Rentals in Washington, D.C.

We cancelled this order and now concerned that you do not have the confirmation that we cancelled. Thanks so much for taking care of your software glitch

Drop off was a little vague. They were closed so i had to guess what to do with the keys.

Would like to pick up the car with a full tank and not only 1/4 which forced me to find gas quickly

I was given and electric vehicle that did not hold its charge. I had to stop and charge for over an hour every 150-180 miles. Traveling as a female alone, I got stuck charging in a terrible location at 10 pm the first night. I had to stay in a hotel because I could not make it to my destination. Even after charging, I could not make it to my destination the next day. I did not feel safe. The dashboard that tells you how many miles you have till empty would drop 10-15 miles unexpectedly and I was constantly watching it. This was a terrible experience. EVs should not be rented. This battery had clearly been depleted and it was not suitable for highway driving. On top of that, there is not adequate charging infrastructure yet to rent these cars. I’d like my hotel cost or the cost to rent the car to be reimbursed by Hertz. This caused my immense stress and messed up my travel plans significantly. Please tell me how to proceed.

I typed in to the system to pick up the car at Dulles, and then clicked on Dulles for pickup. after chosing one of the options that resulted, and purchasing it, I found out when I was at Dulles, that the rental was in fact at Reagan. After a 28 hour flight, this was not a nice experience. And to boot, I had to eat the $80 cab fare from Dulles to Reagan. Ugh.

I arrived to my scheduled pick up and Hertz was closed, with no instruction of where I was supposed to go to get my car. I called and cancelled, and rented a car on site with enterprise.

Didn’t have my reservation although you confirmed. It would be nice if you reimbursed me for the $190 Urber charges incurred.

This reservation was canceled because they overbooked. When I arrived at the location, around 20 people were in line and had been there for over an hour waiting for cars. The answer I received was, “we will have all cars by the end of the day.” I canceled this reservation and quickly headed to the train station. When I got to my destination, I booked through National. They are just way more reliable. I will not pick Avis again.

Pick up at Washington Union was horrible. Took 90 minutes in line for the staff to check in less than 10 people. No sense of urgency. Manual paperwork felt like the dark ages compared to other car rental companies. Would not use again unless they had the only available cars in town!