Find SUV Rentals in Jacksonville

They did not have a car available when I arrived. Several other travelers were also left waiting for cars to be returned and cleaned

I reserved a full size sedan. Apparently they were all out and I was "upgraded" to a compact SUV. That was not an upgrade. Please don't call that an upgrade. I did like how easy it was to drop off.

Never got our car. They had no cars even though we reserved a car week ahead we had events that we had to attend. So we went to Enterprise and got a car

Picking up the car took 2.25hrs

Andrew was great! Had a stumble and he made it easy to resolve and honored original rate. Thank you for making my trip a great one!!!

Cleanliness could have been much better

I was eligible for a military discount and was denied by both the rental place and thru customer service. And the rental place tried to seriously over charge me for the rental. If I hadn't pressed for an honest rate, I would have paid a lot more than I should have.

Having a car would have been nice…! Not even the place I have rent didn’t advised me before I went there that they actually didn’t have any car available for me, they have transferred me to another Hertz location 10miles further telling me that they had plenty of cars and they would accept my rental confirmation code… well, this place didn’t has any car either!! When the customer service person called the other person to say « why haven’t you verified with me 1st? » he answered that we went there by our own and that he never said that they had car for us!!! Not enough to put my plans off, they also make us waste precious vacations time and money! I called when I came back asking if they could at least have a car ready for me for the next morning and they said they couldn’t guarantee… that ppl could extend their car rental so they couldn’t guarantee a car…!!!! Really?? How can you manger a business like that? Then he told me that the rental was canceled and I had to redo one!! He tried to make a rese For me as I was so upset and he kept me online for a half of hour for finally telling me that he couldn’t do it, I had to reso the a whole process online myself. Not even Hertz will never have my business, but Kayak either (was my first and last experience).

Inside rep was great. The outside of the car was dirty and the front of the car was covered with dead bugs

Pickup and dropoff was simple and quick

Fabulously Run Facility

Megan was terrific. Saved a lot of money and the minivan was perfect for the job.

The agent at pick up was extremely helpful and kind. She moved us quickly so we could get to our car before the scheduled time. Value for the car could be better but overall great experience

No long lines.

Was just expensive. But everything else was good.

well when i got there was only 2 reps and slow went to the next rental i got a car in 5 min

Customer service was terrible. Typically use Avis, but after the woman told me maybe I should “just call Uber”, and offered no helpful insight other than sending me on a goose chase to every competitor. Finally the NEW EMPLOYEE explained the situation and fixed everything. He was great, but the woman with no personality and terrible customer service/sarcasm should have stayed home. Last year, cars were being thrown at me to travel and run covid units. This year I was spoken down to and ridiculed…. Despite having a one way flight coming home from the hurricane I drove away from last month. People are just rude and she was the worst part of my experience from start to finish, Hurricane and cancelled flights included.

I was charged double for a vehicle I paid for same day when I should have gotten money back for dropping it off early

Service was exceptional!

Clean car and good service. They told me I needed full coverage insurance when I arrived and charged me $400. I later learned that my insurance would have covered it, so selling me on the insurance was disappointing to learn.