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When I returned the car Moses who took care of me was polite and efficient at getting me going once I checked in the care. Well done

Friendly thorough service

After a long flight that put us in Boston at 3:00 AM we were worried that we would have an issue getting our car this early in the morning. The process could not have gone smoother, and the staff could not have been nice. Thanks Alamo for starting our Holiday trip off on the right foot! We will be renting from you again, for sure. Steve and Pam Z.

Friendly and knowledgeable staff. Short line at the airport. No surprises or hidden fees.

very convenient - at check-in, options were clearly explained, and drop-off was quick and easy. Everybody was pleasant and efficient.

we didn't get the car we payed for; Hertz gives whatever car they have at their disposal at the time we arrived at their counter.

Liked- short line at airport Better- stop overselling me on extras. Desk attendant in Boston was wearing very strong cologne which was aggravating my allergies.

No. Apple car play in rental. Gas wasn’t full at pickup. Car had an awful smell to it.

I will probably not rent form Avis or Budget ever again. They ended up charging over $1330 when I had arranged a car for $466. Customer service could not help and the online escalation team has yet to get back to me. I feel taken advantage of and ignored.

Rented a car to drive from Boston to South Carolina- 1st car got said “maintenance needed” when we started it-exchanged it. 2nd car- start it “oil changed needed” and the “key fob not detected” flashed when it started- already wasted 40 minutes so decided to take it. Exiting the parking lot we heard strange noises coming from the passenger front, we decide to exchange this car, but we have to drive a bit to get back to the return area. We are at the set of lights and the car dies! We get it started again, return it- get the 3rd car - it’s filthy. Hasn’t been cleaned- still has the previous renters paperwork and trash in it. We just took it- we were by now running an hour and a half behind schedule. The return was not as bad, but severely understaffed and people were waiting 45+ minutes for their cars.

Gas tank was empty upon pick up and car smelled like smoke.

Car hire was extortionate! Don't gouge cutomers at the airport. Then I get a car whose battery didn't work so had 3 days without a car. Ended up being replaced in Springfield (grumpy male served me) with a dirty car. Boston staff were courteous and helpful and refunded the three days. But overall it was genuinely the worst car rental experience I've ever had.

When I showed up for my reservation the car was not there. The lobby was filled with other people who had reservations but dollar had no cars. They told us to wait until someone brought a car back for us but they didn’t know how long that would be. Dollar charges no late fees for late returns of their cars. Which in theory is good for the renter of the car, but has a domino effect on other customers. I ended up leaving and not getting a car at all. Will not rent from them ever again

(1) The line at the Dollar check at Logan airport was very long with only one agent at the desk and it was close to closing time at 7:00pm. The agent was very friendly and did the best he could under the circumstances. However, each check in took about 10 minutes to process. The wait time was about an hour. (2) My rental car had terrible visibility and shimmied from any gust of wind. Parking the car was very difficult because the camera and park assist were useless. (3) The only positives were the friendly agents at check in and at drop off.

The Boston Logan Thrifty pick-up process was horrendous. They were understaffed and slow. There was a line of 30+ customers trying to pick up cars that took over an hour to get through. The other rental car lines had no one. Recommend another company.

At both pickup and drop off in the parking garage, they appear to be understaffed. I had to look for someone to tell me which cars I could choose from and at drop off, no clear instructions were given. There were other people arriving at the same time as me, so it was not a case of only one customer.

The car was not ready on time. The waiting line was many hundreds of meters long.

Clerk could have described the $200 hold on the account better