Lexus Rentals in Washington, D.C. from $31

The pick-up was OK. Friendly staff, but silly process (only two people allowed in the building at once). Drop-off was fast, but the gentleman I dealt with was fairly rude. The car, though, was terrible. It needed service (the service light was on when I picked it up). It was in bad shape and not terribly clean. It jerked when starting up at an intersection. The windshield produced glare in all conditions. Overall, the car was worn out.

They did not have enough cars available for all prepaid reservation holders. We were told to wait until midnight to see if they had more cars available. Staff was rude, unhelpful, and unprofessional. They gave out cars in order of which customers were angriest and loudest at the rental counter -- highly suggest being aggressive if you run into problems here. The electric car I was eventually given had a small battery and was slow to charge (definitely not a Tesla). They only gave me a 71% charge and demanded that it be returned at 70%, but I couldn't drive from my house to the airport without dropping below 70%. It made the experience stressful. I regularly fly into DCA and highly recommend Alamo, National, or Enterprise. I do not understand why anyone would pay a premium for Hertz over cheaper options like Thrifty or Dollar.

The upsales at car collection are outrageous. Continual offerings of dubious “benefits” all at inflated prices. Like $10 a gallon for fuel for a top up at drop off. Like insurance add ons that nearly double your quoted rental rate. Like a toll transponder for $13 a day which are almost free to buy. Like “other driver” add on fee. How many people are going to be driving the car at a time? The list is endless. I felt thoroughly ripped off leaving your premises.

The telephone experience was really awful---we could not talk to a real person for a long time. agents were not available. The car itself was fine.