Singapore Airlines

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Singapore Airlines was formed in 1947 and is the flag carrier of Singapore. It services around 64 international destinations from its main base at Changi Airport and employs some 24,000 aviation professionals. It also operates the domestic subsidiaries Tigerair, SilkAir and Scoot. The carrier is majority owned by the Singaporean government and ranks among the top 10 carriers worldwide in terms of passengers carried.

Contact details

What are Singapore Airlines’ check-in options?

Mobile boarding passes and priority boarding
Online check-in
Priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Online check-in


For most Singapore Airlines destinations, you can check in before you arrive at the airport, in every class of travel, by using the website or through the Singapore Airlines app. Once you’re checked in, print your boarding pass or get a mobile boarding pass sent to your phone. Mobile check-in is available at most airports around the world (a complete list can be found here). You can check in online. You can choose to receive your boarding pass via SMS or e-mail or print it ready to hand in at the check-in kiosk. Online and Mobile check-in are available from 48 hours to 1.5 hours before flight departure.

Before you go, be sure to check out our guide to 10 things to do before your flight.

Priority boarding


Elite Gold Members of Singapore’s Krisflyer rewards program receive priority boarding.

Flying with children


Traveling with infants aged less than 48 hours is not permitted, and all children must be accompanied by a parent or guardian of at least 18 years of age. One adult may travel with 2 infants provided their ages allow one to use an approved child safety seat and the other an infant seatbelt. Note that infants (under 2 years at the time of travel) and children (2-11 years old at the time of travel) must travel with an accompanying adult.

Seating for infants and children


You can use approved car-type child safety seats and FAA-approved child harnesses on board Singapore Airlines flights. Child safety seats may be used for a child/infant under 3 years of age if the seat does not exceed the dimensions of the aircraft seat outlined as follows:

Cabin Class Maximum Area (width x depth in inches)*

  • Economy 17 x 27 inches
  • Premium Economy 18 x 31 inches
  • Business 19 x 33 inches
  • First 36 x 42 inches
  • Suite 23 x 64 inches

There’s also a limited number of bassinets available onboard on a first-come, first-served basis. It is recommended that you request one at the time of booking. Bassinets can support a maximum weight of 30 lbs.

Unaccompanied children


The Unaccompanied Minor Service is offered to passengers aged 5-17 years old if an adult aged 18 years and above is not traveling with them on the same flight and cabin class. Children under the age of 5 are not permitted to travel alone. This service is mandatory for unaccompanied children ages 5-11 and is optional for those 12-17 years old. To organize the service, you will need to download and complete the “Unaccompanied Minors Handling form” and contact your local Singapore Airlines office.

We have also prepared a helpful guide for kids flying solo.

Flying while pregnant


Singapore Airlines has a policy specifying the latest stage that pregnant women can take flights:

  • No later than the end of week 36 if pregnant with 1 baby; or
  • No later than the end of week 32 if pregnant with more than 1 child

A medical certificate is required for any pregnancy after the 28th-week stage. This should include the following details:

  • confirmation of a single or multiple pregnancies
  • any complications
  • the estimated date of delivery
  • the date up to which the expectant mother is expected to be fit to travel
  • a statement that the expectant mother is in good health

Here’s our guide to flying while pregnant.

Group bookings


If you are planning to fly with a group and wish to be seated together, you can arrange bookings for 10 or more people by requesting a quote through a local Singapore Airlines rep. The following conditions apply:

  • Minimum group size: 10 passengers.
  • The name list is required 45 days before departure.
  • Ticketing is required 30 days before departure.
  • Cancellation after ticketing is $100 per ticket.
  • All unused group space will be released 21 days prior to departure.

Note that the deposit amount is fixed year-round at $50.00 per seat in Economy class and $200.00 per seat in Business class.

Disabled access & medical equipment


Singapore flights are all equipped with an on-board wheelchair that can be used to move between the seat and the lavatory. Wheelchairs are also available for use at all airport locations and airline staff can assist you with transportation from check-in to the boarding gate, making connections (if applicable) and from the aircraft to the arrivals hall at your destination. You will need to request this service when making your booking. If you plan to bring your own wheelchair or mobility aids, note that the device’s carriage does not count towards your free baggage allowance. You are required to give at least 48 hours in advance of your flight regarding the make, model, weight and lowest collapsed height of your wheelchair if you plan to take it on your journey. More information is on their Special Assistance pages.

We also have guides on flying with disabilities and traveling with medication.

Pets & service animals


Cats and certain breeds of dogs can be accepted as checked baggage at selected airports. The pet, together with the container, will be counted towards your baggage allowance. Excess baggage charges will apply if the pet and the container with your other check-in baggage exceed the free baggage allowance. You will need to alert your travel agent or local Singapore Airlines office at the time of booking or at least 2 weeks in advance that you will be traveling with your pet. Note that:

  • The carriage of pets in the aircraft cabin is not permitted, except for service dogs.
  • The maximum height of the pet cage is 22 inches on flights operated by the A330 and 40 inches on flights operated by the B777.

You must have all valid export/import permits and rabies vaccination certificates from the relevant government authorities of your destination/transit countries. These will need to be ready at least 7 days prior to travel. Be sure to check out our handy checklist before you fly with your pet.

What are the Singapore Airlines baggage allowance limits and fees?

Carry-on size
Checked luggage size
Extra and overweight baggage charges
Musical and sport equipment

Domestic Baggage Allowance


 Domestic Carry-onDomestic Checked
Allowance:One pieceOne piece
Fee:FreeFirst checked bag is free. Second is free if under 66 lbs.
Size Limit:Under 45" long and 17 lbs. Under 62" long and 66 lbs.
Excess Size Limit:May need to be checked if exceeding size limit.Required for bags over 66 lbs and/or 62". No bags heavier than 70 lbs accepted.

International Baggage Allowance

 International Carry-onInternational Checked
Allowance:One pieceTwo pieces
Fee:FreeFirst and second checked bags are free.
Size Limit:Must be under 45" and 17 lbs.Must be between 50 -
66 lbs and not exceed 62".
Excess Size Limit:May need to be checked if exceeding size limit.Bags between 50-71 lbs cost $80-$180.

Bags heavier than 70 lbs and/or longer than 62" are not allowed.

Checked baggage allowance


Depending on your route, your baggage allowance may be calculated by piece or weight. On routes that include stops in North or South America, your baggage allowance will be calculated by piece. You will be allowed a set number of items, each of which must weigh under a certain weight. For all other routes, your baggage will be calculated by weight. You will be allowed to take any number of items with a combined total weight of an amount determined by your route, class and Singapore Airlines KrisFlyer or Star Alliance status (where an extra 44 lbs are available). For those traveling in areas where baggage is measured by weight, the following checked luggage restrictions apply:

  • First Class: 110 lbs
  • Business Class: 88.lbs
  • Premium Economy: 77 lbs
  • Economy: 66 lbs

If you’d like to check in extra baggage beyond the limits, you can, but you’ll need to pay an extra baggage fee. For travel on Singapore Airlines to or from North and South America, the piece concept applies on the entire ticketed journey. Excess baggage will be charged at the point of baggage acceptance up to the tagged destination. If your journey involves a stopover, the excess baggage will be charged from the stopover point to the destination at piece concept rates. You can determine the fees by weight or piece. Note that an excess baggage allowance can be pre-purchased online at up to 20% discounted rates. You can do so over the Manage Bookings page. The current fees are listed here for pre-purchased Excess Baggage.

Musical and sport equipment

Sports equipment is subject to the normal excess baggage charges outlined above if it exceeds your baggage allowance. Some items, such as canoes, may be subject to additional charges. An oversized musical instrument (eg. cello, guitars, etc.) can only be carried onboard if you purchase an extra seat to accommodate it. The musical instrument must travel in the same class as you. It will be placed on the floor and properly secured by seat belts to the seat frame.

The maximum allowable weight and dimension for instruments are:

  • Weight: 75.5 lbs
  • Height: 50 inches
  • Width: 18 inches (based on armrest to armrest seat width)

Items exceeding the 75.5 lbs limit must be referred to Singapore Airlines Cargo.

What additional fees does Singapore Airlines charge?

Booking fees
Flight cancellation policy
Travel insurance


A service fee is chargeable for booking, ticketing and ticket change services provided by Singapore Airlines. For U.S. Customers contacting Singapore Airlines’ US offices, a service fee of $25 will apply. For customers (including US customers) contacting Singapore Airlines in other countries, a service fee specific to the country (ranging from $10 to $150) will apply. Many fares will require a fee for making changes, although this varies depending on membership in the KrisFlyer rewards program and its respective tier, as well as your fare type. An overview of KrisFlyer related fees can be viewed here. Other fees related to cancellation, as well as a name change or departure point change, are outlined in the terms and conditions of your ticket.

Flight cancellation policy


Singapore Airlines follows the refund policy that if a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used. If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used.

Travel insurance


Singapore Airlines offers a travel insurance policy from certain departure countries. Click on the link to see the policy relevant to each county:

What amenities does Singapore Airlines offer?

In-flight entertainment
Food
Seating
Lounges
Frequent Flier Program

In-flight entertainment


Singapore Airline’s latest in-flight entertainment can be viewed here.

Food


In-flight meals and drinks are free-on-board Singapore Airlines flights.

Seating and Legroom


If you are traveling in Suites, First Class or Business Class, you can request a specific seat from the time of booking up to 48 hours before flight departure. If you are traveling in Economy Class, you can also request for a specific seat if you have purchased your ticket through the Singapore Airline’s website. The charges for preferred seats are levied based on 4 bands starting from $20-$100.

Lounges


You can access Singapore Airlines lounges at Changi Airport if you are a Suites, First or Business Class passenger, or a PPS Club member departing on Singapore Airlines operated flights. In addition to the Airport’s SilverKris Lounges, eligible passengers may also access affiliated partner and Star Alliance airline partner-operated lounges around the world. Click here for more information about lounges.

Frequent Flier Program


Singapore Airlines offers the three-tiered KrisFlyer Frequent Flyer program. You earn miles when you fly on Singapore Airlines, SilkAir or any of the airline’s partners in the Star Alliance network, or when you stay, charge, call, book, drive or shop with their network of over 170 global non-airline partners. Some example benefits for Elite Gold members include:

  • Priority reservation waitlist
  • Star Alliance Gold lounge access
  • Priority baggage handling
  • Increased check-in baggage allowance
  • Priority boarding

To become a member, click here.

How do I contact Singapore Airlines customer service?

Contact
Delayed, missing or damaged luggage
Compensation for baggage

Contact Customer Service


Singapore Airline’s customer service portal is here.

Delayed, missing or damaged luggage


If your luggage is lost or delayed on a flight, you will need to report it within the baggage reclaim area at the airport by filling out a Property Irregularity Report (PIR). Once submitted, you will receive a 10-character reference number that you can use to monitor the progress of the tracing procedure via the baggage tracing tool online. Damage to checked baggage must be reported to Singapore Airlines within 7 days from the date of receiving your bag (if you do not do so in the airport on the day of arrival). Singapore Airlines offices can be found here.

You will need to provide the following:

  • Contact details
  • Flight and baggage tag details
  • Description/Evidence of the damage

Compensation for baggage


Once the PIR is completed, Singapore Airlines’ liability is limited to approximately $400 per person in respect of the destruction, damage or loss to your unchecked baggage or $20 per kilo for checked baggage in regions where the Warsaw Convention applies. Where the Montreal Convention applies, the liability is 1,131 SDRs (approximately $1,436) per Passenger or any higher sum agreed, to damage to both unchecked and checked baggage. Note that they do not assume liability for normal wear and tear to baggage.

Fun facts

  • The sarong worn by the airline’s famed “Singapore Girl” was designed by Parisian couturier Pierre Balmain in 1968.
  • The Federation of Malaysia formed on 16 September, and to commemorate the occasion, Malayan Airways Limited became Malaysian Airways Limited.

Image: Transport Pixels9V-SME Singapore Airlines A350-900 via Flickr CC BY 2.0

Singapore Airlines was last modified: October 26th, 2017 by Brittany Dietz
Author: Brittany Dietz (275 posts)

Brittany has travelled to London, France, Germany, The Netherlands, Mexico, The Caribbean, Canada and all over the U.S. She's passionate about travel and has big plans for future trips! Brittany is a Content and Social Media Executive at Cheapflights.