Japan Airlines

Contact details


Reservations: 1-800-525-3663



Japan Airlines Check-in

Check-in at the airport desk, self-check kiosks or online. Closing times vary by destination and departure airport.

Japan Airlines baggage allowance

Carry-on: You are allowed to carry on one bag with the maximum total dimensions of 22in x 16in x 10in and weighing no more than 22lbs. You may also bring a personal item.

Checked: You can check two pieces of luggage, each weighing no more than 50lbs as part of your free baggage allowance. Total linear dimensions should not exceed 80in.

Excess: If you are planning to check more than two bags, the third bag will cost you $150. There is also a charge for overweight and oversized bags. Bags weighing between 50lbs and 70lbs will cost $60 and bags heavier than 70lbs but less than 100lbs will cost $450. Bags bigger than 80in will cost $100.

Japan Airlines legroom

Seat pitch: 30-32 inches.

Pre-arranged seating

Pre-assigned seating is usually available when you make your reservation, up until two days before flight departure. Otherwise, seats are allocated at check-in.

Passenger change details

You can change your reservation online or by calling customer support.

Child fares

Some child fares are available for children between the ages of two and 11. Infants under two may sit on adult’s lap for an “infant fee.”

Senior fares



Pets will be carried in the cabin, in the hold or as cargo depending on the type of animal and the weight. Contact the airline in advance to arrange the transportation of pets.

Carrying musical instruments

Standard baggage allowances apply. Oversized or overweight baggage may not be accepted on the flight, so be sure to check with the airline ahead of time.

In-flight service

In each class, JAL provides a choice of Japanese or western foods and drinks. Meals for babies and children are available along with other services. Complimentary meal service, snacks and beverages vary depending on flight. The JAL Entertainment Network offers movies, TV shows, audio programs and games.

Air miles

The airline’s frequent flier program is called JAL Mileage Bank.

Airline food link

Check out a sample menu on Japan Airlines’ website. You can also see photographs taken by fellow fliers of meals they’ve been served and read reviews at AirlineMeals.net.

In-flight magazine

The airline’s in-flight magazine, Skyward, is published monthly and is available on every flight.

Airline alliances

JAL joined the oneworld alliance in April 2007.

Airline overview

Japan Airlines, headquartered in Tokyo, is the national carrier for Japan and the largest airline operator in Asia. Known as JAL, the airline flies throughout Asia, Australia, New Zealand, Europe, and North and South America.

This information is subject to change. Please confirm all fees and details with your airline before booking.

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