IndiGo

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Contact details

Telephone:

0 99 10 38 38 38

Website:

book.goindigo.in

Email:customercare@goindigo.in

Mailing Address: 

Level 1, Tower C, Global Business Park
Mehrauli-Gurgaon Road, Gurgaon – 122 002
Haryana, India

Social Media:

Facebook
Twitter

Mobile Airline Apps:

Android/Google Play
Apple
Blackberry

IndiGo Check-in

The easiest way to check in for an IndiGo flight is by using the online check-in function or the mobile app, which is available for iOS and Android. Check-in via the website or the app begins 48 hours prior to departure and continues until two hours before departure.

If you need to wait until you get to the airport to check in, be advised that check-ins for domestic flights begin two hours prior to departure and continue until 45 minutes before departure. For international flights, check-in begins four hours prior to departure and continues until 75 minutes before departure.

Flight Status Information:

Flight status for IndiGo departures and arrivals is available from the company’s homepage.

86 percent of IndiGo flights are on time. 7 percent are late, 2 percent are very late and 2 percent are excessively late.

IndiGo baggage allowance

Each passenger is permitted to bring a single carry-on bag weighing no more than 7 kilograms and measuring no more than 55 cm x 35 cm x 25 cm.

As for checked baggage, each passenger is allowed to check a single piece of luggage weighing no more than 15 kg for domestic flights and 20 kg for international flights. No single piece of luggage may measure more than 158 cm in total when length by width by height are added together. Fees apply for luggage that exceeds the maximum weight.

IndiGo does not offer special service for fragile, oversized or sports-related luggage. The airline advises passengers to buy additional seats to accommodate such items safely.

IndiGo legroom

Legroom is average

Pre-arranged seating

There is pre-assigned seating on all IndiGo flights, but members of the IndiGo Plus club can select their own seats prior to departure.

The IndiGo fleet consists of Airbus A320s, which have three seats on either side of a center aisle.

Passenger change details

No specific information regarding changes and refunds is available through the IndiGo website. Please contact the airline to find out what kinds of fees apply.

Child fares

IndiGo offers a companion service for unaccompanied minors. It is mandatory for minors between the ages of five and 11, and a fee of 1,000 rupees per child applies. Infants ages two and under may not have their own seats. A few different fees apply when traveling with an infant, and they total around 750 rupees.

Pets

Pets are not permitted on IndiGo flights. Exceptions are made for guide dogs. Please contact the airline ahead of time to make the necessary arrangements.

In-flight service

There doesn’t seem to be much information regarding in-flight services for IndiGo.

Air miles

The IndiGo Plus program offers a variety of perks, including priority seating and complimentary drinks and meals. Alcoholic beverages are not included.

Airline food link

Meals are not included in the price of IndiGo tickets, but free water is provided. The menu includes a variety of vegetarian and non-vegetarian options.

Airline overview

IndiGo is a low-cost Indian airline that is owned by Interglobe Enterprises. The airline, which opened for business in early 2006, is headquartered in Gurgaon, India. Its primary hubs are Delhi, Mumbai and Kolkata. The majority of its flights are domestic, which means they begin and end in India. However, limited international service to other points in Asia is also available.

Q & A

•What is IndiGo’s policy for carry-on baggage?
Passengers on all IndiGo flights are allowed to bring one carry-on item weighing no more than 7 kilograms. Carry-on baggage may not exceed 55 cm x 35 cm x 25 cm in size. Items like purses, umbrellas and laptops may also be carried on to IndiGo flights.

•What are the baggage fees for IndiGo?
On domestic flights, passengers are allowed to check one piece of luggage weighing no more than 15 kg for free. On international flights, passengers are allowed to check one piece of luggage weighing no more than 20 kg for free. In either case, the dimensions of a single piece of checked luggage may not exceed 158 centimeters.

Excess baggage fees for all IndiGo flights are as follows:

•Up to 5 kg over the limit: 750 rupees
•Up to 10 kg over the limit: 1,500 rupees
•Up to 15 kg over the limit: 2,000 rupees
•Up to 30 kg over the limit: 3,000 rupees

•What is the check-in policy for IndiGo?
For flights within India, or domestic flights, passengers can begin checking in two hours prior to departure. Check-in continues until 45 minutes prior to departure. Online check-in is available for domestic flights via the IndiGo website or via its mobile app. It begins 48 hours prior to departure and continues until two hours prior to departure.

For flights outside India, or international flights, passengers can begin checking in four hours prior to departure. Check-in for international flights continues until 75 minutes prior to departure.

To ensure a smooth check-in experience, make sure you have a printout of your itinerary, You will also need a valid photo ID and the credit card that was used to book your flight. If you can’t bring the physical card, please bring a photocopy.

•What is the route map for IndiGo?
The majority of IndiGo’s flights are domestic, but the airline also offers service to Dubai, Bangkok and a handful of other international destinations. The route map has more specific, in-depth information.

•What is the main list of destinations that IndiGo flies to?
Most IndiGo flights arrive to or depart from the following cities: Chennai, Bangalore, Hyderabad, Ahmedabad and Lucknow.

This information is subject to change. Please confirm all fees and details with your airline before booking.

IndiGo was last modified: June 26th, 2019 by Melisse Hinkle
Author: Melisse Hinkle (271 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.