Frontier Airlines

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Headquartered in Denver, Frontier Airlines currently serves around 60 destinations in the United States, Mexico and the Dominican Republic with a staff of approximately 3,000. It is a low-cost airline founded in 1994 and currently operating with a fleet of 72 aircraft, principally Airbus.

Contact details

Telephone: 1-801-401-9000

Website: flyfrontier.com

Mailing Address:

Frontier Airlines

4545 Airport Way,

Denver, CO 80239

Social media:

What are my Frontier Airlines check-in options?

Mobile boarding passes and priority boarding
Priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Mobile boarding passes


Online check-in is available from 24 hours up to 60 minutes before scheduled departure. You will need to print out your boarding pass after checking in, or download the mobile app (iOS or Android). For added peace of mind, check out Cheapflights.com’ guide to 10 things to do before your flight.

Priority boarding


Passengers who pay for their carry-on bags ahead of time are given priority while other passengers are awarded Zone 3 or 4 (no priority). You can also receive priority if your buy the WORKS or by being an Elite member of the EarlyReturns program. If you are a person needing special assistance or traveling with small children, you are invited to board earlier than other passengers at no added cost.

Flying with children


As long as your infant is over 7 days old and under 2 years old and is traveling with someone who is at least 15 years old, you are not required to purchase a seat for them and can carry them in your lap free of charge. Once a child has their second birthday (24 months and older), they are no longer considered a lap child and a seat must be purchased at normal adult rates in order for them to travel. You will need to book pre-selected seats to be able to sit together, and prices vary by seat location. For more information, see the Kid Zone.

Seating for infants and children

If your child is to travel in his or her own seat, you must buy a ticket and may bring a safety seat approved by the Federal Aviation Administration (FAA). In this case, most safety seats that are approved for use in motor vehicles are acceptable for use in aircraft. Seat sizes range between 17.4 inches on Airbus A319 flight to 16.5 inches on Airbus 321 flights. You can also check in one car seat and one stroller for free, and this is not considered part of your normal baggage allowance.

Unaccompanied children


The unaccompanied minor service is available for all domestic flights for a fee of $110 per leg. Unaccompanied minors are not accepted if their flight includes a connection to/from another airline. The service is available for children aged between 5 and 14. Children aged between 15 and 17 can also use the service, but it is not compulsory. Children under 5 years of age may not travel alone. There are further restrictions outlined at here.

Flying while pregnant


There are no restrictions when expectant mothers can fly. Cheapflights have prepared an information for expectant mothers checklist here.

Group bookings


Group amenities are available for 10 or more people traveling together to a common destination. The Frontier Airlines Group Travel program offers the following benefits:

  • Group fares provide everyone with one price on the Economy Fare Option.
  • Name changes are allowed. The first one is free for group tickets, and a name change fee may apply for additional changes.
  • A deposit holds your reservation until ticketing is due, which is 60 days before travel in most circumstances.
  • Only non-stop/direct flights can be booked.
  • A $5.00 non-refundable booking fee applies to each passenger and is due and payable at the time of acceptance.

Contact the Frontier Airlines Group Travel Department to receive a quote on groups of 10 or more by emailing groups@flyfrontier.com or by calling 1-888-601-4296.

Disabled access & medical equipment


If you’re traveling with a medical or mobility device, Frontier Airlines offers pre-boarding, deplaning and airport assistance. You can provide advance notice of any needs you may have by calling 1-801-401-9004 or on the “Traveler Details” page, by clicking on “Add Special Services” and selecting all the options you need. Wheelchairs are accepted on all flights all but only one can be accepted in the cabin. If space is limited, it will need to be checked. Mobility and medical devices don’t count toward carry-on limits. Federal regulations require spillable (wet cell) and non-spillable (dry cell) batteries to be disconnected from their device unless the mobility aid has an effective design to prevent unintentional activation. For extra information about flying with medical aides, please take a look at Cheapflights.com’s guide to traveling with disabilities and guide to traveling with medication to help prep for your trip.

Pets and service animals


You can bring small pets (domesticated dogs, cats, rabbits, guinea pigs, hamsters, or small household birds) within the United States and flights to Mexico and the Dominican Republic (dogs and cats only) inside the guest cabin. Frontier Airlines does not require a health certificate for pets traveling in the aircraft cabin, but certification may be required by authorities in the destination country. A maximum of 2 pets per container is permitted, but only one container per guest is allowed.

Fees are $75 per segment. In addition to the travel container for your pet, you are allowed either a personal item (8”H x 14” W x 18” L) OR a carry-on bag (10”H x 16” W x 24” L). An additional fee will apply for the carry-on bag. Pets cannot be checked as baggage.

Traveling with a service animal, including emotional support animals, is free as long as they meet requirements and you bring an animal ID card, a harness with appropriate ID, and provide verbal assurance what the animal has been trained to do. A health certificate is not required for service animals unless mandated by the jurisdiction of your destination. For further information related to traveling with pets and service animals, check out Cheapflights.com’s guide to pet travel.

What are Frontier Airlines baggage allowance limits and fees?

Frontier Airlines carry-on size
Frontier Airlines checked luggage size
Extra and overweight baggage charges
Musical and sport equipment

Frontier Airlines carry-on luggage size


You are allowed 1 carry-on item, which is charged at the rates outlined below. The maximum dimensions for your carry-on bag are: 24 inches, 16 inches, 10 inches including handles and wheels and no heavier than 35 pounds.

Frontier Airlines checked luggage size


The size and weight limits for checked backs are as follows:

Maximum Dimensions (length + width + height): 62 linear inches (158 cm)

Maximum Weight: 50 lbs

Baggage charges


The airline charges vary depending on when the baggage is paid for.

Purchase Location Carry-On Bag 1st Checked Bag 2nd Checked Bag >3+ Checked Bag
Flyfrontier.com, at booking $30*/35 $25*/30 $45 $80
Flyfrontier.com, after booking and up to 24 hours before departure $38 $38 $45 $80
Call Center $40 $40 $45 $85
Web Check-in $40 $40 $45 $85
Airport ticket counter or self-service kiosk $45 $45 $50 $85
Departure Gate $60 $60 for bags exceeding our size requirements N/A N/A

Musical and sport equipment


Musical and sporting equipment can be carried on board or in the hold, depending on the size of the container or bag. Frontier Airlines has created a PDF where you can calculate the cost of transporting your equipment here. Generally, bicycles are charged at $75 each way, and other items are charged based on the normal checked bag costs outlined above.

What additional fees does Frontier Airlines charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees


Booking fees may vary depending on your purchase location. If you need to change the name on your ticket prior to travel, but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well as a non-refundable name change fee of $75.

Flight cancellation policy

Except for tickets purchased for travel within 7 days, all tickets may be canceled for a full refund up to 24 hours after the time of purchase. If you purchase the WORKS, each passenger’s booking will retain its value for 90 days in the form of a travel credit. The value of that travel credit may be applied toward the purchase of future travel. If you do not purchase the WORKS, the change will be subject to a fee of $99 per passenger. Note that tickets must be canceled prior to the departure of a flight in order to retain their value.

Travel insurance


Travel insurance for Frontier Airlines is available through Travel Guard at www.travelguard.com/Frontier or by calling Travel Guard at 1-866-877-3191.

What amenities does Frontier Airlines offer?

In-flight entertainment
Food
Seating
Lounges

In-flight entertainment


Frontier Airlines does not offer in-flight entertainment.

Food


Hot meals are not served on Frontier Airlines flights but drinks are snacks may be purchased. You can see the current offering here. Credit card only.

Seating


You may purchase a seat assignment at the time of booking and after booking. If you’ve already purchased your ticket, you can buy a seat assignment on your Manage my Booking page through logging into My Trips or when your check-in online within 24 hours of departure. Standard seating starts at $6, with extra legroom stating from $20 if reserved online. Higher fees apply depending on the location of the purchase, as you can check here.

Frequent Flyers

Frontier Airlines offers the EarlyReturns frequent flyer program to regular passengers. You can redeem points for flights, hotel stays, car rentals and amenities such as priority services, advance seat assignments, complimentary carry-on and more. More information can be found here.

Lounges


Frontier Airlines does not currently offer lounge services.

Luggage Issues

Delayed, missing or damaged luggage
Compensation for baggage

Delayed, missing or damaged luggage


If your bags are damaged or do not arrive at your destination, you will need to notify an airline agent before you leave the airport. All claims for damaged or lost baggage must be made within12 hours of your flight’s arrival with an agent or through the Central Baggage Office at
1-801-401-9000 (say “baggage”). A representative will create a tracing file and provide updates regarding the status of your bag. To submit information directly, you can fill out the Delayed Baggage form.

Compensation for baggage


For travel governed by the Warsaw Convention, liability is limited to $9.07 per pound, or actual value, whichever is less, for checked baggage and $400 per passenger for unchecked baggage. For travel governed by the Montreal Convention, liability is limited to $1,131 Special Drawing Rights per passenger for checked and unchecked baggage.

Fun Facts

Radio and television commercials for the airline have included Jack the rabbit, Grizwald the bear, Foxy the fox, Flip the dolphin, Larry the lynx, Hector the sea otter, and Sal the cougar as part of Frontier’s “a whole different animal” campaign.

Frontier Airlines was last modified: January 24th, 2018 by Melisse Hinkle
Author: Melisse Hinkle (367 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.