Firefly Airlines

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Contact details

Telephone:

+603 7845 4543

Website:

www.fireflyz.com.my

Email:care@fireflyz.com.my

Mailing Address: 

FlyFirefly Sdn Bhd (346606-K)
3rd Floor; Admin Building 1
Complex A, Sultan Abdul Aziz Shah Airport
47200 Subang,
Selangor, Malaysia

Social Media:

With current technology, there are numerous ways to stay informed with social media. For example, Facebook allows customers to connect at the Firefly Airlines Facebook page. To keep up with tweets or pictures, there is also a Firefly Twitter/Instagram account @FlyFirefly. There are numerous video clips and reviews of Firefly on YouTube. To view some photos of Firefly, there is also a Pinterest account as well.

Mobile Airline Apps:

Since most people use mobile devices, there are many Firefly apps available. For instance, there is an Apple app available on iTunes, which makes flying with the airline much simpler. There is also an app at the Google Play store, through Blackberry phones, and Windows. These make it possible to book flights from anywhere at anytime.

Firefly Airlines Check-in

As previously mentioned, passengers may check-in online up to 14 days before a flight. It is also possible to check-in at the counter 90 minutes prior to departure.

Flight Status Information:

It is possible to retrieve departure and arrival flight information online. This will help passengers check the status of an outbound flight and make sure transportation is available upon arrival. It is common to expect delays with Firefly airlines. The delay time is approximately between five and 30 minutes.

Firefly Airlines baggage allowance

Each person is allowed one carry-on bag and one personal item. Checked bags must remain within the stated guidelines. However, heavier or extra bags will be imposed a fee as discussed above. Passengers are advised not to check fragile goods. They are packed at the owner’s risk, and the airline is not responsible for damage. Sports equipment or oversized items will be charged a nominal fee. However, weight may not exceed 32kg.

Pre-arranged seating

Firefly assigns seating to passengers upon check-in. There is no guarantee that anyone will receive a preferred seat or parties will be seated together. To make sure passengers receive a preferred seat, it is best to pay a fee when buying the tickets.

There is both economy and business seating available on Firefly airlines. Business Class is designed with added leg-room and lie-flat seats that recline. Seating in Economy Class is commonly in a 2-2 configuration.

Passenger change details

Firefly allows a traveler to change flight date and time up to 48 hours before departure. It is also possible to change seating as well. Four hours before departure, a passenger may also purchase or increase the checked baggage allowance or travel protection. Flights are non-refundable unless travel insurance is purchased.

Child fares

Infants under the age of two may travel for free when sitting on a parent’s lap. No baby seats, carriers, or strollers are allowed on-board during a flight. Children below 12 years of age will not be allowed to board alone.

Senior fares

Passengers with disabilities or the elderly will be provided with special assistance during a flight. For proper arrangements, passengers with a medical condition must call the airline 48 hours before a flight.

Pets

Pets are not accepted on any flight.

In-flight service

Snacks and drinks are given at no cost to passengers. Other meal options are available for an extra charge.

Air miles

Firefly is a subsidiary of Malaysian Airlines, so it provides a reward to frequent travelers. For added savings, there is an Enrich Loyalty Frequent Flyer Program. All Enrich members are able to earn Enrich miles when flying. Membership is free.

In-flight magazine

The airline has recently launched its in-flight magazine called “Fireflyz.” It features content and information about travel destinations. Overall, it offers a pleasant and helpful reading experience.

Airline overview

Firefly Airlines is a subsidiary of Malaysian Airlines. The main headquarters is located in Subang, Selangor. It is touted as the first community airline in Malaysia. Officially launched in April 2007, its vision was to be a trusted brand noted for safe and reliable travel.

The two primary hubs of travel for Firefly include Sultan Abdul Aziz Shah Airport and Penang International Airport. Firefly got its name to explain its signature characteristics of agility, brilliance, charm, and fun.

Firefly Airlines Q&A:

•What is Firefly’s policy for carry-on baggage?
To ensure safety and comfort during a flight, the airline has a strict policy for carry-on luggage. Each passenger is allowed one piece of baggage that weighs 7kg or less and is within the dimensions of 56cm X 36cm X 23cm. Besides the luggage, each person is allowed one personal item like a briefcase, purse, coat, or diaper bag.

•What are the baggage fees for Firefly?
Every passenger flying Firefly is allowed 20kg of complimentary checked baggage. However, it is possible to purchase the right to bring heavier pieces along. On a domestic flight, each additional five kilograms will cost 60 MYR online or 150 MYR over the counter. On an international flight, each additional five kilograms will cost 80 MYR online or 200 MYR over the counter. No piece of luggage greater than 32kg is allowed.

•What is Firefly’s phone number?
The call center number for Firefly is +603 7845 4543.

•What is the check-in policy for Firefly?
Passengers have a few check-in options when flying with Firefly. Web check-in is possible 14 days in advance and can be enjoyed by anyone traveling within Malaysia. However, checking in online is not always possible. When this is the case, a passenger must check-in at a counter between 30 and 90 minutes before a scheduled flight departure. Deadlines will vary between airports.

•What is the main list of destinations that Firefly flies to?
Firefly runs flights from Subang to Penang, Langkawi, Kota Baharu, Johor Bharu, Kuala Terengganu, Kerteh, and Alor Setar. Regional routes include Thailand and Indonesia. Flights also occur to Singapore from Subang, Ipoh, and Kuatan. Flights also operate from Penang to Subang, Kota Bharu, Kuatan, and Langkawi. Regional routes include Thailand and Indonesia.

This information is subject to change. Please confirm all fees and details with your airline before booking.

Firefly Airlines was last modified: June 26th, 2019 by Melisse Hinkle
Author: Melisse Hinkle (271 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.