British Airways

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Contact details


Reservations: 1-800-AIRWAYS (Daily, 7am-1am).


When travelers need to reach British Airways, they can send an email to the company through the website. The company’s mailing address is British Airways Customer Relations USA, PO Box 300686, Jamaica, NY 11430-068.

Social Media: British Airways has embraced the social media revolution by setting up a Facebook page for customer information and interaction. The company is also involved in social media sites like Twitter, YouTube and LinkedIn. Customers can find information about British Airways on the company’s G+ profile as well as on sites like Pinterest and Instagram.


Mobile Airline Apps:British Airways now offers apps through Apple, Google, Blackberry and Windows. Travelers can download one or more of the company’s apps to make flight reservations, acquire a boarding pass and check rates.

British Airways Check-in

Mobile Apps (
Mobile Site (
Mobile Notifications (

Time to Check-in: Opening and closing times for check-in and boarding vary by airport. View the check-in times that apply to your booking in the “At the airport” section of Manage My Booking.

Flight Status Information: Passengers can check their departure and arrival flight information on the airline’s website as long as they have the route details, flight number or airport information. When checking a flight’s details, passengers will need the airplane’s departure or arrival date. Travelers can get flight status and delay information by text message if they register their UK or US mobile phone with the airline.

British Airways baggage allowance

The airline lets passengers bring carry-on bags, checked bags, fragile luggage and oversized items on its flights. However, travelers should be aware of the company’s size and weight restrictions for luggage.

Carry-On: British Airways offers a generous carry-on bag allowance to ensure that travelers are able to bring the items that they need. Adults and children are allowed to bring one cabin bag and one personal bag onboard the aircraft. Infants, who are two years old or younger, are permitted one cabin bag onboard the plane. A passenger’s cabin bag cannot be larger than 22 inches x 18 inches x 10 inches including the bag’s wheels, handles and pockets. The sizing restriction for a passenger’s personal bag is 18 inches x 14 inches x 8 inches including the storage item’s accessories. Carry-on bags can weigh up to 51 pounds.

Checked Baggage: All British Airways offers fares that include baggage fees. Passengers who buy a with-baggage fare are allowed to check one bag that weighs up to 51 pounds. On a British Airways flight, checked bags can measure 75 inches x 29.5 inches x 25.5 inches including the storage item’s additional features such as handles and wheels. The airline also permits oversized bags that measure 75 inches x 29.5 inches x 25.5 inches onboard the plane. British Airways charges an oversized baggage fee of $51 to people who are sitting in Euro Traveller, UK Domestic, Club Europe and World Traveller seats. A fee of $119 is charged to passengers in the World Traveller Y, World Traveller Plus and First Club World seating areas.

Self Tag kiosks: Self-Tag kiosks are available at several airports around the country.

Fragile Luggage and Sports Equipment: The airline company accepts most fragile items and sports equipment as part of a passenger’s regular checked baggage. Therefore, the airline does not charge for most of these items. If the baggage is large or especially heavy, then the company will likely charge an additional fee. Passengers must make sure that their fragile items or sports equipment is packaged securely. The airline will accept bigger and heavier luggage that falls into this category, but the luggage must measure 75 inches x 29.5 inches x 25.5 inches and weigh 99 pounds or less. When travelers need to transport musical instruments or sports equipment, they must notify the airline at least 24 hours before their flight.

British Airways legroom

Seat pitch: 31-34 inches.

Pre-arranged seating

During check-in, passengers can reserve their seat at no extra charge, but they should keep in mind that their seating options may be limited. Passengers can reserve seating sections with their travel partners. They can also reserve a seat with more legroom. If passengers belong to the company’s travel rewards program, then they can book their seats early depending on their member status.

Exit row seats give passengers more legroom because the section does not have seats in front of them. In addition, British Airways reserves the bulkhead seats for people who are traveling with infants because the area includes a bassinet table.

Passenger change details

Passengers may change their seats depending on availability, but if the new seat comes with a higher price, then the airline will require them to pay the difference. When passengers choose a seat with a lower price tag, the airline will not issue a refund. Travelers will receive refunds for seats when an aircraft change occurs and the company is unable to locate a replacement.

Access your booking and make changes via Manage My Booking.

Child fares

When parents are traveling with children who are two years old or younger, they can reserve seats for their entire group from the day that they book the flight. Some infant and child discounts are available. Check the price quote on for full details. Lap infant fares are 10 percent of the adult fare. If you want your infant to sit in a separate seat child fares are charged. Contact Reservations to arrange this; they can’t be booked online.

Senior fares

At this time, the airline does not offer cheaper fares for senior fliers. Disability Assistance: British Airways provides assistance for travelers with disabilities. When people need disability assistance, they must notify the airline at least 48 hours before their flight is scheduled to depart. Specifically, the airline offers help for passengers who need mobility or wheelchair assistance as well as for those who are visually or hearing impaired. British Airways also provides assistance for passengers with learning disabilities and other types of incapacities. Qualified guide dogs are permitted free access to the cabin.


The airline company will transport pets. British Airways employs staff members who have the proper experience and training to handle and ship live animals. When passengers are traveling with their pets, they must make sure that the animal is properly secured in the right container size and type.

Carrying musical instruments

Standard baggage rules apply. Musical instruments and equipment can be checked as baggage or, if small enough, carried on board.

In-flight service

Passengers who are flying in the economy section can choose complimentary dining or premium economy dining. The airline also offers business dining, first dining and specialty meals. Kosher or Muslim food items are available on flights operated by Comair, but passengers must notify the airline of their special meal request 48 hours before the flight leaves. All other specialty meals must be ordered 24 hours before the flight. Specialty dining includes meals for vegetarians, children and diabetics. High Life is the name of BA’s in-flight entertainment. It’s stellar with movies and TV and a great Skyflyers Kids’ zone. High Life is also the name of BA’s magazine. It’s on every flight and available on your iPad too.

Air miles

British Airways offers its customers a rewards program to compensate frequent travelers. The program is called the Executive Club, and it’s free to join. Program members earn Avios, which is the club’s currency, to purchase seating upgrades, flights and other travel rewards. If multiple family members join the club, then they can merge their accounts to use their rewards more quickly. Travelers can also earn Avios through Iberia’s rewards program. British Airways has a company alliance with Oneworld. The company’s subsidiaries include BA CityFlyer, OpenSkies, British Airways Limited and British Airways World Cargo.

Airline food link

Full details of meals available on every type of flight can be found online at BA’s website. Or, you can see photographs taken by fellow flyers of the meals they’ve been served and read reviews at

In-flight magazine

The in-flight magazines offered by British Airways are High Life magazine and Business Life. High Life magazine includes in-depth articles about celebrities, special interest stories and vacationing suggestions while Business Life provides financial and economic advice from many of today’s successful CEOs.

Airline alliances

British Airways is a member of the oneworld alliance along with airlines such as Qantas, Cathay Pacific and Finnair.

Airline overview

British Airways is the much-admired flag carrier of the United Kingdom. A founding member of the oneworld® alliance, BA and its affiliates fly to more than 170 destinations in nearly 80 countries in North America, South America, Asia, Africa, Australia and, of course, Europe. It’s the UK’s largest airline as far as fleet, flights and destinations served goes. Its main hub is at London Heathrow Airport.

Connectivity: British Airways is a founding member of the oneworld alliance.
Oneworld partners: BA & co. serve more than 170 destinations in nearly 80 countries.
Fleet: British Airways has a fleet of about 240 aircraft including more than 100 long-haul aircraft.
British Airways’ airport lounges are the epitome of elegance and luxury.
Technology: BA has equipped its pilots with iPads to improve customer service and operational efficiency.

Fun Facts:

The Flower Duet is the official tune of the airline, used in various advertisements since 1989.
British Airways’ first Airbus A380 flew from Los Angeles to London Heathrow in 2013.
BA took part in UnGrounded, a Lab in the Sky, in 2013. A group of industry leaders worked on global challenges on a flight from San Francisco to London – at 30,000 feet.
BA has a codeshare agreement with WestJet, the Canadian airline.
BA commissioned posh UK tea brand Twinings to make a new blend specially for their planes.


Won Best Transatlantic Airline at the 2012 World Airline Awards in the UK.
Awarded World’s Leading Airline Lounge: First Class in 2011 in the World Travel Awards.
BA’s on-time performance is 82 percent.
BA set a Guinness World Record in 2013 for the “Highest Concert” after hosting a 1980s gig at 43,000ft.

Parent Airlines: International Airlines Group is the parent company of British Airways, and the company’s headquarters are in Harmondsworth, UK. British Airways has made London Heathrow Airport its hub. The company is not currently a sole business venture. In fact, the United Kingdom government owned the airline originally, but in 1987, it was privatized, which allowed the public to buy shares.

Q & A:

• How can I access British Airways’ online check in?
Passengers can access the company’s online check in through the airline’s website.

• What is British Airways’ phone number?
To reach British Airways by phone, passengers can call 1-800-247-9297.

• Does BA charge for a carry-on?

• What are British Airways check-in policies?
Passengers can check in on the company’s website or with their mobile phone beginning 24 hours and up to one hour before the time of a flight departure.

• How can I join British Airways’ frequent flyer program?
Customers can join the frequent flyer program online through the company’s website.

• How much are British Airways baggage fees?
British Airways charges a checked baggage fee for oversize luggage. The company’s baggage fees range from $51 to $119.

This information is subject to change. Please confirm all fees and details with your airline before booking.

British Airways was last modified: May 2nd, 2017 by Melisse Hinkle
Author: Melisse Hinkle (383 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.