All Nippon Airways, Japan’s largest airline, was founded in 1952. Also known as ANA, All Nippon flies 87 international routes and 114 domestic routes. The airline has a fleet of 260 aircraft. ANA has been a member of Star Alliance since 1999.
Telephone: 1-800-235-9262 in the U.S. | 0570-029-709 within Japan (additional contacts outside Japan are here)
- Website: ana.co.jp/asw/wws/us/e/
- Send an email: Send a question to ANA
- Mailing Address: ANA Customer Relations & Services, The Americas, 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503
You can find All Nippon Airways on several of the most popular social media websites:
- Twitter: @FlyANA_official
- Facebook: facebook.com/ana.northamerica
- Instagram: instagram.com/allnipponairways_official/
What are my All Nippon Airways check-in options?
Mobile boarding passes and priority boarding
Flying with children
Seating for infants and children
Flying while pregnant
Disabled access and medical equipment
Pets and service animals
Mobile boarding passes & priority boarding
Check-in online on your computer and via ANA’s mobile app is available starting 24 hours before scheduled international departure. Minimum time requirements for check-in, baggage check, and boarding may vary based on your departure airport and destination. Online and mobile check-in are not available in certain situations like if the flight to/from Japan is a codeshare flight operated by another airline or if passengers traveling with infants. Consult the online check-in page for more details.
Check out Cheapflights.com’s guide to 10 things to do before your flight.
Passengers who are seated in First Class and Business Class are among the first to board the aircraft. ANA Diamond Service Members receive priority boarding along with unaccompanied minors, customers with disabilities, and families traveling with children age two and younger.
Flying with children
Passengers eight days old to less than two-years-old, on the date of travel, are classified as infants. Infants may sit on an adult’s lap. Passengers traveling with an infant may not be seated in the same seat row as another passenger traveling with an infant due to limited oxygen mask availability. If there is more than one passenger traveling with an infant, passengers must select seats in different rows or across the aisle. An online reservation for one infant not occupying a seat may be made for each adult passenger online. Infant fare for an infant not occupying a seat is 10-percent of applicable adult fare. Reservations for infants who will be occupying seats cannot be made online. Infant fare for an infant who is occupying a seat is 75-percent of applicable adult fare. Note that infants seven days old and less are not permitted to travel. If there are two or more children under the age of two traveling with the same adult, only one of the children may travel as a lap child. Any additional children are required to have tickets for their own seats.
If children are traveling on their second birthday, child fares should be booked. All children above two-years-old require their own seats and must be secured whenever the seatbelt signs are on. Passengers who are two-years-old to 12-years-old, on the date of travel, are classified as children. If children are traveling on their 12th birthday, adult fares should be booked.
ANA provides a variety of services for passengers traveling with infants or small children on international flights, depending on the airport, aircraft, and route, including airport support services/escort, baby strollers, inflight bassinet for infants not occupying a seat, inflight baby and child meals, and inflight powdered milk, diapers, and toys. More information about traveling with infants or small children can be found here.
Seating for infants and children
Infants (below two-years-old) may travel on the lap of an adult on an infant fare. Infants can be seated in a seat, but the accompanying adult should hold the infant in his/her lap when the seatbelt light is on. Bassinets are available for customers who reserve them in advance. Infants who are not held by an adult and are unable to sit upright with the seat belt fastened must be carried in a child seat that is certified in Japan (MLIT), Europe (ECE R44), U.S. (FMVSS1) or the CARES (child aviation restraint system, for children weighing between 22 and 44 pounds). ANA does not provide child restraint systems or child safety seats, and additional information about acceptable child seats can be found here. Infants using a seat are charged the child fare. Children age two to 11 must be seated in a seat and pay the child fare. Unaccompanied children age five to 11 must be seated in a seat and pay the adult fare.
Children ages five to 11 as of the travel date who travel without a parent, legal guardian, or a person age 12 or older (or ages five to 13 and not accompanied by an adult age 18 or older on flights to Mexico City) are required to use ANA Junior Pilot unaccompanied minor service. This service must be booked over the phone and applies only to ANA-operated flights. Child discount fares cannot be used for children traveling alone. Parents or guardians must complete a consent form in English (this consent form must be completed in Spanish on flights to and from Mexico City). Benefits of the service include pre-boarding at the beginning of the boarding process and child-friendly goods like meals and toys inflight.
- Below (but not yet) 5: Cannot travel alone. Must be accompanied by a passenger age 18 and above.
- 5 and up to (but not yet) 11: Can travel alone with the unaccompanied minor service or with a person age 12 or older except for flights to Mexico City. Children ages five to 13 must be accompanied by an adult 18 or older on flights to Mexico City.
- 12 and up to 16: Can travel alone. Adult fare must be paid. ANA will provide ANA Airport Service for passengers ages 12 to 16 (and ages 14 to 17 for flights to and from Mexico City).
- 17 and (but not yet) 18: Can travel alone. Adult fare must be paid.
Flying while pregnant
|Pregnancy Flight Restrictions|
|Pregnancy stage||Pregnancy details||Doctor’s certificate require|
|Up to 29 days of due date||No medical documentation needed.|
|Within 28 days of due date||Medical documentation is required. Passenger must submit a medical information form issued by a physician, indicating an indication there are no health problems preventing the passenger from flying and the due date, which must be dated within seven days of flight departure.|
|Within 14 days of due date||Medical documentation is required. Passenger must submit a medical information form issued by a physician, indicating an indication there are no health problems preventing the passenger from flying and the due date, which must be dated within seven days of flight departure. Passenger must be accompanied by a physician.|
ANA provides “Maternity Mark” tags to expectant mothers, and ANA provides ANA airport support services for pregnant women who are traveling alone.
ANA offers senior fares to selected travel destinations for passengers who are 65 and older who are ANA Mileage Club Card or ANA Card members.
Groups of 10 or more can be booked by calling ANA at 1-800-235-9262 in the U.S. and 0570-029-709 within Japan (additional contacts outside Japan are here).
Disabled access & medical equipment
ANA provides travel assistance for disabled customers to all guests requiring such assistance free of charge on domestic flights in Japan and international flights. In addition to airport wheelchairs, ANA has aisle wheelchairs for transferring non-ambulatory customers to and from their seats on the aircraft on aircraft with over 60 seats. They are specially designed to fit the aircraft aisle and are used to access the lavatory. ANA also provides a variety of service equipment in the airport and onboard, including writing pads, reclining wheelchairs, safety instruction and drink menus in Braille, cabin stretchers, rental oxygen cylinders (available for $89.79), and more.
ANA will accept a customer’s wheelchair or other assistive device in addition to the checked baggage allowance at no additional charge. Customers may use ANA’s wheelchair equipment after checking personal wheelchairs. Checking and returning passenger wheelchairs at the gate can also be arranged. Customers, who identify themselves for pre-boarding, have priority to have their folding wheelchair stowed onboard upon request. International flights can only accommodate one manually-operated, foldable wheelchair. Complete the wheelchair checklist prior to departure for the airline to review and access the level of support that can be provided.
Customers must contact ANA Disability Desk prior to travel in the following situations:
- Customers requiring an Oxygen Cylinder and/or Portable Oxygen Concentrator (POC) on board. The customer must have a signed medical certificate (MEDIF) by a doctor verifying that he/she is fit to fly.
- Customers requiring other medical devices on board.
- Customers requiring a stretcher.
- Customers requiring an incubator.
- Customers who may need other kinds of special medical treatments on board.
- Group tour customers, including more than 10 people who require special assistance.
Requests for travel assistance can be made by contacting the ANA Disability Desk. Certain seating accommodations, including requests to sit in seats with moveable aisle armrests, may also be made for passengers with disabilities if the request is made at least 24 hours in advance.
Passengers can receive assistance inflight, including semi-ambulatory passengers getting assistance to/from their seats during boarding and disembarkation and to/from the lavatory, loading and retrieving carry-on items, and meal preparation (opening packages and identifying items). Flight crew cannot assist with any medical services, assistance inside the lavatory, or in actual feeding.
There are a variety of services for passengers with hearing and speech difficulties, including writing pads and communication boards and inflight movies and videos with Japanese or English closed captions on international flights. Cabin attendants wearing a sign language badge are able to provide additional assistance inflight. Additional useful information for customers with disabilities, including answers to frequently asked questions, is available here. Discounted rates are available for some passengers on domestic flights in Japan.
Pets & service animals
Pets are carried in the cargo section, which is located underneath the passenger cabin. Domesticated cats, dogs, birds, and other small animals like rabbits, hamsters, and ferrets are eligible. Animals must be transported in approved containers and only three containers are allowed per flight. Advance reservation is required and is not accepted online. A consent and release form must be completed and signed prior to travel. When checking in a pet, the fee is not included in the free baggage allowance and the following service fees apply: $400 to/from Japan, Asia, Oceania and to/from North America, Hawaii, South America, Europe, and Africa; $250 from within Europe, Africa, Middle East within Asia (except within Japan), and Oceania; and $44.89 within Japan. Quarantine procedures will be necessary whenever bringing a dog in and out of Japan. More information about traveling with pets, including answers to frequently asked questions, can be found here.
Trained service animals, including seeing-eye dogs, hearing-ear dogs, and service dogs are accepted for free when accompanying qualified individuals with disabilities. Emotional support dogs can also be brought on board U.S. and Mexico flights if certain conditions are met.
Check out Cheapflights.com’s guide to pet travel.
What are All Nippon Airways’ baggage allowance limits and fees?
All Nippon Airways’ carry-on luggage size
- Domestic Japan flights: One full-size carry-on bag and one personal item (handbag, camera, umbrella, or other small item) less than 22lbs. The size of the full-size carry-on bag size varies by the number of seats on the aircraft (seat numbers of aircraft can be found here):
- 100 seats or more: Carry-on bag dimensions are 22in X 16in X 10in (total linear dimensions 45.28in or less)
- Less than 100 seats: Carry-on bag dimensions are 17.72 X 13.78 X 7.87 (total linear dimensions 39.37in or less)
- International flights: one full-size carry-on bag and one personal item (handbag, camera, umbrella, or other small item) less than 22lbs.
Carry-on bags must fit in the overhead bin and personal items must fit under the seat in front of you.
Passengers can also purchase a ticket for an item too fragile or bulky to be handled as checked luggage that can be carried on board and transported in a seat. Adults accompanied by an infant who is not occupying a seat can check a fully collapsible stroller, carrying basket, and child car seat free of charge. Infants seated in their own seats and children follow the same luggage allowances as adults. Additional information, including answers to frequently asked questions, can be found here.
All Nippon Airways checked luggage size
ANA offers free baggage allowance for international route sectors. ANA has a website to help passengers determine how much free baggage can be checked based on their tickets. Here are answers to frequently asked questions about checked baggage.
- ANA First Class: Up to three pieces of luggage weighing up to 70lbs each.
- ANA Business Class: Up to two pieces of luggage weighing up to 70lbs each.
- ANA Economy and Premium Economy: Up to two pieces of luggage weighing up to 50lbs each.
Total linear dimensions are 62.20in (length X width X height), including wheels and handle. For Star Alliance Gold Members, free baggage allowance is based on the boarded class of service plus one additional piece free of charge. Prior to departure, check the special guidance for each country for information on customs, immigration, quarantine, and security and information on baggage handling when entering and exiting the U.S. Some aircraft have restrictions, which are outlined here.
Extra and overweight baggage charges
Extra baggage is accepted only if space is available on the aircraft, and it is not allowed on some flights. Additional service charges apply to any checked baggage that exceeds the size and/or weight limitations and beyond baggage allowance. Applicable service charges for oversized, overweight, and extra baggage are added together. For example, if a single bag is oversized and overweight, it will be subject to two service charges. The applicable currency and fees will vary depending on the itinerary and the sectors for which baggage has been checked.
- Oversized baggage: For domestic flights in Japan – $44.89 and for international flights – $200 for baggage with total outer dimensions (length + width + height) measuring more than 62.20in and up to 114.96in.
- Overweight baggage: For domestic flights in Japan – $8.98 and for international flights – $60 for luggage greater than 50.71lbs and up to 70.55lbs; for domestic flights in Japan – $44.89 and for international flights – $200 for luggage greater than 70.55lbs and up to 99.21lbs.
- Extra baggage: $44.89 for domestic flights in Japan; $100 to $200 for international flights.
Luggage that exceeds 99lbs per item or measuring more than 114.96in (total linear dimensions) cannot be transported. Passengers with a piece of luggage that weighs more than 70lbs, more than one piece of luggage whose combined weight is in excess of 220lbs, or luggage that exceeds 79.92in should contact the airline prior to travel. Customers departing to/from Australia, Cambodia and customers departing from London Heathrow Airport, Brussels Airport, and Wuhan Airport can only check baggage that weighs up to 70.55lbs per piece. These items cannot be carried on or checked on ANA flights.
Musical and sport equipment
Musical instruments and sporting equipment are free to carry on and check in, provided they fall within passengers’ baggage allowances. Specific guidelines and packaging requirements may apply, depending on the musical instrument and sports equipment. Passengers should consult the list of restrictive baggage that can be conditionally carried on the aircraft or checked.
One item of golf equipment per passenger counts as one piece of checked luggage, which may incur a service charge if it exceeds a passenger’s baggage allowance. One item of golf equipment is: one golf bag containing one set of golf clubs, golf balls, and one pair of golf shoes. The golf bag containing these items must be enclosed in a heavy, rigid carrying case that does not exceed 22lbs and 114.96in.
Surfboards can be checked as long as they are packed in an appropriate board bag and the surfboard and board bag combined do not weigh more than 13lbs. The board cannot be longer than 115in.
Passengers may carry on violins, guitars, and other small musical instruments as part of their carry-on baggage allowance as long as the instruments are placed in a hard case and there is space in the overhead bins or under the seat in front. For an additional fee, large or valuable musical instruments may be transported as cabin-seat baggage. Musical instruments up to 11lbs and 79.92in are accepted as checked luggage and are not charged extra fees.
What additional fees does All Nippon Airways charge?
- Ticketing on North American ANA website: Free
- ANA Call Center in North America: $25
- ANA Call Center for Japan Region and ANA Ticket Counters at airport in Japan: $48.48
- Ticketing at ANA Ticket Counters (local office and airport): $25
- Ticketing at ANA Ticket Counters in Canada: $18.76
- Fees for bookings via additional ANA Call Centers and Ticket Counters around the world are listed here.
Additional service charges are listed here.
Flight cancellation policy
When complications such as weather, air traffic control, and mechanical delays occur, ANA will attempt to transfer passengers to other flights. Passengers may also request a refund. For additional information about flight cancellations and refunds, including answers to frequently asked questions, is available here.
Passengers may consider purchasing travel insurance to protect against unforeseen events. ANA offers insurance information for residents of Japan here.
What amenities does All Nippon Airways offer?
- Portable Media Player: a free service in Business Class on select flights that gives passengers access to movies, music, and television shows that can be watched on a portable device.
- Seat-back on-demand: a free service in all classes of service on select flights that offers seat-back screens equipped with films, television shows, and audio programs. Some flights are equipped with satellite television via SKY LIVE TV.
- BookLive: a free service in all classes of service on select flights that offers e-books.
- Inflight magazine: Tsubasa no Okoku is a monthly inflight magazine available on domestic and international flights and WINGSPAN is written in English and Chinese and is available on international flights.
- Inflight Wi-Fi: Wi-Fi is available on selected flights for a fee, which varies.
- Inflight Power: Power outlets are available on many flights. ANA provides a portable PC battery rental service to passengers in Business Class on some aircraft that are not equipped with PC power ports.
- Economy and Premium Economy: ANA Tasty Delights are offered in Premium Economy. Inflight menus on flights departing from Japan feature passengers’ favorite meals as chosen by customers in the In-Flight Meal General Election 2016. Additional offerings include KAYANOYA soup, freshly baked bread, aromatic kabosu (a citrus beverage), Arare rice crackers, and candy.
- Business Class: Passengers enjoy multi-course international cuisine and Japanese cuisine as part of ANA Original menus created by The CONNOISSEURS, celebrity chefs from inside and outside Japan, ANA’s own chefs, and beverage specialists. Some routes also feature the pastries of Pierre Hermé.
- First Class: Passengers enjoy multi-course international cuisine and Japanese cuisine as part of ANA Original menus created by The CONNOISSEURS, celebrity chefs from inside and outside Japan, ANA’s own chefs, and beverage specialists. Light dishes like ramen, tonkatsu, and Arare rice crackers are available anytime inflight.
Special meals are also available upon advanced request.
Passengers can purchase different seats or upgrade to a higher class of service. Check out our guide to booking the best airplane seat.
Seat size and seat pitch on ANA depends on which aircraft passengers are flying.
- Boeing 787-9: 215 seats (34-inches wide) – seat details and features are available here – and 246 seats (34-inches wide) – seat details and features are available here.
- Boeing 787-8: 169 seats and 240 seats (31-inches wide) – seat details and features are available here.
- Boeing 777-300ER: 212 seats and 250 seats (34-inches wide) – seat details and features are available here – and 264 seats (34-inches wide) – seat details and features are available here.
- Boeing 777-200ER: 223 seats and 306 seats – seat details and features are available here.
- Boeing 767-300ER: 202 seats (31-inches wide) – seat details and features are available here and 214 seats – seat details and features are available here.
- Boeing 737-700: 120 seats – seat details and features are available here.
- Airbus A320neo: 146 seats – seat details and features are available here.
ANA offers a free, multi-tiered frequent flyer program called ANA Mileage Club (sign up here). The airline also rewards members for extraordinary, long-term loyalty to ANA via its Million Miler Program. The benefits of Premier Member Services are here.
There are 48 ANA Lounges, and ANA Mileage Club members can also enjoy access to participating Star Alliance-affiliated airport clubs worldwide. Amenities include complimentary light snacks and drinks.
How do I contact All Nippon Airways’ customer service?
ANA can be contacted in the U.S. at 1-800-235-9262, within Japan at 0570-029-709 and outside U.S. and Japan by using the numbers found here.
Delayed, missing or damaged luggage
Delayed baggage should be reported to ANA immediately after the arrival of your flight. ANA staff will provide a reference number and baggage can be traced here. To expedite the search for baggage, passengers may be required to complete a Declaration of Contents form.
Damaged baggage should be reported to ANA at the airport immediately after flight arrival. Damaged noticed after leaving the airport should be reported to the arrival airport within seven days of arrival (the list of contacts for reporting damaged and delayed baggage is here). After submitting the claim, the airline may require passengers to complete a Damaged Baggage Declaration Form.
Compensation for baggage
Compensation for baggage is limited and reimbursement for expenses will be based upon acceptable proof of claim. For baggage that is lost and not found, ANA will issue compensation 30 to 45 days following the passenger’s arrival in accordance with the International Conditions of Carriage. A search can be extended to up to 100 days if a passenger wishes.
- The company started with a helicopter service.
- The ANA Group has 35,000 employees.
- ANA’s Frequent Flyer Program, ANA Mileage Club, has more than 26 million members.
- ANA was voted Airline of the Year for 2013 by “Air Transport World Magazine,” and in 2016 was awarded five stars for the fourth consecutive year by SKYTRAX.
- ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.
This information is subject to change. Please confirm all fees and details with your airline before booking.
Main image: Byeangel, JA802A | All Nippon Airways | Boeing 787-8 Dreamliner | PEK, via Flickr CC BY-SA 2.0