Air China

Contact details

Telephone:

Website:

Air China Check-in

Online check-in is available up to three hours before the flight is scheduled to depart. Check in up to one day in advance for all flights to China. Check-in desks close 45 minutes before the flight is scheduled to take off. Passengers who have purchased Air China’s international e-tickets may choose to complete check-in procedures and print their boarding pass via their local Air China website. The online check-in service allows you to choose flight seats, accrue mileage and print boarding passes.

Air China baggage allowance

Hand luggage: One piece is permitted up to 11 pounds in weight with dimensions of 55cm x 40cm x 20cm.

Checked: For flights between the U.S. and China, Economy-Class passengers are allowed one piece of baggage weighing up to 70 pounds each.

You will be charged for all baggage heavier than 70 pounds and bigger than 158cm.

Air China legroom

Seat pitch: 86cm

Pre-arranged seating

Select seats during the booking process.

Passenger change details

Details can be changed online or by calling the airline. Unusually, it also possible to apply for refunds on tickets online, as long as they have been purchased on the Air China website. See the Website e-ticket refund page.

Child fares

Infants can travel on an adult’s lap for 10 percent of the published fare. Infants occupying their own seats and children between the ages of two and 12 will pay 75 percent of the regular adult-priced ticket. Unaccompanied minors will pay 100 percent of the adult priced ticket.

Senior fares

None

Pets

Only guide dogs are allowed in the cabin. Small animals such as a cat or dog can be transported by Air China in the cargo section. If you would like to take your pet along on your Air China flight, you have to register the pet when you book your ticket and check your pet in at least 120 minutes before the flight’s departure time. Animals accepted as baggage constitute excess baggage and as such, there will be a charge.

Carrying musical instruments

Musical instruments smaller than 100cm in length can be carried as normal baggage. Instruments that aren’t suitable for carriage in the cargo compartment may be allowed in the cabin. Passengers should contact the airline in advance. There may be a charge for carrying musical instruments.

In-flight service

A variety of special meals are available on Air China flights. The choice of special meals is listed on the website. You may request a special meal when you are booking online, or you may contact a local Air China office. Please note that all special meal requests require a minimum 24 hour notice prior to flight departure. (Exception: Kosher meals require 72 hours notice prior to departure.)

Air miles

The airline operates the Phoenix Miles program. Members earn mileages for travel on Air China, its affiliated partner airlines and partner airlines. The companion card may be upgraded to VIP status. There are special redemption rates for VIP members – Gold card members and Platinum card Members.

Airline food link

There is a wide range of special meals (see the Meal Service page on Air China’s website) that can be booked in advance of travel, including vegan, liquid and kosher.

In-flight magazine

Wings of China is the in-flight magazine.

Airline alliances

Air China is a member of the Star Alliance.

Airline overview

Established in 1998, Air China comprises China National Aviation Company and China Southwest Airlines. In addition to scheduled passenger flights, the flag carrier flies Chinese national leaders around the world and brings foreign leaders to China. Air China’s base is in Beijing and there are bases at Shanghai and Huanan too.

This information is subject to change. Please confirm all fees and details with your airline before booking.

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