Air Asia

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You can find Air Asia on several of the most popular social media websites:

Google + Profile

Air Asia Check-in

The checking-in process is very easy with Air Asia. You can print and reprint your boarding pass online for up to 14 days before your flight departs as long as it’s at least one hour before departure, or four hours before departure for pregnant women. You can also select to receive a PDF copy of your boarding pass in your email. Those with a smartphone can also receive a scannable bar code for their boarding pass directly on their phone. Please note that guests traveling with infants, guests with special needs, guests younger than 16 who’re traveling alone and those with a serious medical condition cannot use the online check-in feature. Remember that after checking in online, you must drop off check-in baggage at least one to two hours before the flight departure time.

You can track all your Air Asia flights to get real-time updates online. This system only shows current updates for today’s flights, flights from the previous day and tomorrow’s flights, and it shows information for all arrivals and departures.

Air Asia baggage allowance


Every passenger can bring one piece of carry-on luggage plus one laptop bag or handbag with them onto every Air Asia flight. Carry-on luggage must have maximum dimensions of 14″ in height, 22″ in length and 10″ in width. This bag needs to fit inside the overhead compartments or underneath the seat in front of you on the aircraft, and it cannot weigh more than 15 pounds.

Checked baggage

When you’re ready for your next Air Asia flight, keep in mind that you must check in large baggage no later than 45 minutes before flight departure. The weight allowances for check-in luggage vary depending on your flight destination; enter your departure city and arrival airport here to check the current weight allowance and fees for overweight bags on your flight. Generally, each individual check-in bag should weigh less than 70 pounds even if it is sports equipment. Items weighing more than that will require an additional fee based on weight. If you’re traveling with a musical instrument that’s larger than the cabin baggage allowance listed earlier, you may need to purchase an extra seat on the flight as long as it weighs 165 pounds or less with maximum dimensions of 40″ x 16″ 16″.

Pre-arranged seating

Air Asia flights do have pre-assigned seating, and you can select your seat under the “Manage My Booking” link on their website up to four hours before the flight’s departure. You will get a random seat if you do not select one beforehand. The section called the “quiet zone” is rows 7 to 14 where only those older than 12 who aren’t traveling with children can sit. “Hot seats” are by emergency exits, and premium flatbeds are available on some flights as well for more legroom.

Passenger change details

As with most budget airline companies, you cannot receive a refund for confirmed Air Asia flight tickets although you can apply for a refund on airport taxes only after the scheduled date of departure. You cannot change your destination on confirmed Air Asia flights, but you can change the time and details of the flight for up to 48 hours before the departure time according to the variable ticket-change fees at your departure city. Air Asia doesn’t provide discounted fares for senior citizens or students.

Child fares

When traveling with children, you may bring infant food and formula onboard in your cabin baggage, but it should only be enough for the duration of the flight. It is important to add all children under the age of 12 to your travel party when booking your tickets. You can check in baby strollers for free, but there is no check-in luggage allowance for infants.


Air Asia does not accept any type of pets onboard all flights.

In-flight service

In-flight service options for Air Asia vary depending on your flight and destination. In-flight entertainment is available on Australian flights, but you usually need to pay extra and pre-book before the flight.

Air miles

Air Asia offers a loyalty program that gives you a “BIG Card,” which also serves as a prepaid payment card at stores worldwide to earn extra points toward a free flight. Air Asia also has mobile flight status and booking applications for Android phones and Apple devices through the Google Play store and iTunes store. These applications make tracking your flights easier, and it’s reassuring to know that most Air Asia flights are on-time according to, which states that at least 60 percent of most flights do not experience delays.

Airline food link

You can buy snacks and merchandise on most Air Asia flights, and flights less than 75 minutes long only provide snacks. Pre-book your flight meal here as different options are available for each flight zone.

In-flight magazine

Browse through Air Asia’s in-flight magazine Travel3Sixty for the latest hot stories while you fly.

Airline overview

The former Warner Music executive Anthony Francis Fernandes, who is better known as “Tony,” founded Air Asia in 2001. Air Asia belongs to the leisure and entertainment corporation named the Tune Group, which Tony co-founded with his partner Kamarudin Meranun. The Tune Group includes the chain of Tune Hotels throughout Asia and Australia among other telecommunications, financial, sports and musical-entertainment services.

Air Asia’s primary hub is in Kuala Lumpur, Malaysia. Popular secondary hubs for Air Asia’s international flights include Singapore, Jakarta in Indonesia, Bangkok in Thailand and Tokyo, Japan.

You can search for flights at Air Asia’s website here.

Air Asia’s route map includes a growing number of destinations in countries including the Philippines, Taiwan, Indonesia, Thailand, Laos, Myanmar, India, Nepal, Sri Lanka, China, Japan, Vietnam, Cambodia, Saudi Arabia and South Korea. For more extensive personal assistance by phone while booking, United States citizens can call the Air Asia help center in Australia at (61-1) 300-760-330, and you can find the full list of Air Asia phone numbers here.

This information is subject to change. Please confirm all fees and details with your airline before booking.

Air Asia was last modified: June 26th, 2019 by Melisse Hinkle
Author: Melisse Hinkle (271 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.