Cheap flights from Charlotte (CLT) to Ponce (PSE) from $58

Dear Frontier, I hope this message finds you well. I am writing to express my disappointment and frustration regarding my recent experience while boarding one of your flights. I believe it is important to provide feedback so that you can continue to improve your services and ensure a more pleasant experience for your valued customers. On [date], I arrived at Las Vegas for my second flight of the day with your airline. Having already flown with your company earlier, I expected a seamless and hassle-free boarding process. However, I was disappointed by the manner in which the boarding procedure was conducted. When the boarding announcement was made, passengers were instructed to conform to the carry-on size regulations by fitting their bags into the designated test cart. I observed that one of your staff members, a young lady, approached this task with an unnecessary level of rudeness and impatience. Rather than offering polite assistance or guidance, she proceeded to bark orders at passengers, demanding that they have their bags sized for the flight. To my dismay, despite having already flown with your airline earlier that day without any issues, I was singled out and asked to step aside to pay for my carry-on bag. It was disheartening to be subjected to this treatment, especially after having experienced a trouble-free first flight with your company. I understand the importance of adhering to airline policies and regulations, including those concerning carry-on luggage. However, I firmly believe that the manner in which your staff members communicate and enforce these rules greatly impacts the overall customer experience. Treating passengers with respect and professionalism is paramount to fostering a positive impression of your airline. As a loyal customer and a U.S. Marine combat veteran, I sincerely hope that you address this matter promptly and take the necessary steps to ensure that all your staff members, particularly those involved in the boarding process, receive appropriate training in customer service and interpersonal skills. By doing so, you can mitigate such incidents in the future and uphold the high standards expected of your reputable airline. Thank you for your attention to this matter. I look forward to your prompt response and resolution to this issue. Yours faithfully, Jon Grant