Find Van Rentals in Erie

Enterprise on state street in Erie, PA . Don’t seem to honor their reservations on many different occasions I reserved a car and when I came to pick it up there was no car waiting for me then there are cars being rented dirty and looks like it’s someone’s personal car and heavy cigar scent. That’s what I had to take. That’s what happens most of the times .

the cleansing deodorizer has got to get more neutral .. false fragrance is always bad

I landed at Erie international in my private plane. I got a ride to the terminal. The Budget desk in the terminal was dark. I asked the adjacent rental desk attendant about where the Budget attendant might be and was told probably washing cars. I turned away and purple by chance saw a young woman hunched down behind the counter in the dark texting or playing a game on her phone. I got her attention. She was reluctant and sullen as I disturbed her. She said I didn’t have a reservation and she had no cars. I said I have my reservation number, she said my reservation was for the off site Budget rental dealer about 1/2 mile away. I had to walk there. As I arrived this same woman arrived at the Budget operation I had just walked to, driving a car. Not good customer service. She could have offered me a ride. She could have been more accommodating. The operation seems to be operating in survival mode. Will rent elsewhere on my next trip to Erie PA. Car was fine.

I have never had a worse customer service experience. First the date and time i selected to pick up the rental was apparently after the location closed. So I had to come back much later in the evening as they take a 4 hour break in the day. I rented a Prius and the hybrid motor failed as well as the brakes. I spent over 6 hours on the phone over multiple days trying to get a replacement vehicle. At one point they told me to just leave the keys in the car on the street in Brooklyn and someone would come get it. Finally after all this drama and spending 2 of the 6 days i booked not being able to use the car, I was told that I would receive a refund. I’ve yet to receive the refund and have to call their customer service again for the 11th time now. Unless you have an absolute emergency I can’t think of a reason this company would be worth your time.

I wasn’t prepared to drop the car off and then walk all the way back to the terminal in order to drop the key in a vacant cubical box.

The service at Erie was excellent. The car smelled of smoke!