Virgin Atlantic

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Contact details


Reservations: 1-800-821-5438.


Virgin Atlantic Check-in

The airline advises that you check in at least two or three hours before the scheduled departure of your flight. Airport check-in desks close 60 minutes before departure. Online check-in is available from 24 hours until two hours before scheduled departure.

Virgin Atlantic baggage allowance

Carry-on: One piece of carry-on luggage is allowed, with total linear dimensions of 45in and a maximum weight of 13lbs. Another handheld personal item is also permitted.

Checked: For standard economy, one bag is allowed with a maximum weight of 50lbs.

Excess: There is a $60 charge for the first extra bag and $140 for each bag after that if you book your bags at the airport. If your bags are booked online, there is fee of $48 for the first extra bag and $112 for each bag after that. If a bag is heavier than 50lbs, there is a $50 charge and there is a $60 charge for oversized bags.

Virgin Atlantic legroom

Seat pitch: 31 inches.

Pre-arranged seating

Seats can be pre-booked online when making the flight reservation, when using the Update Booking tool or during online check-in. You can also call the Virgin Atlantic reservation line up to 336 days before departure.

Passenger change details

If after purchasing a flexible ticket online, you wish to request changes to your flight details, contact Virgin Atlantic’s reservation line. No name changes are allowed. Depending on your ticket, you may not be able to make any changes.

Child fares

There are Infant/Child Seats available in all cabins for newborn babies, infants, and children up to 44lbs in weight or 40in in height. Contact reservations for availability and booking.

Senior fares



Pets can travel on Virgin Atlantic to and from Barbados, Boston, Chicago, Cape Town, Dubai, Hong Kong, JFK, Johannesburg, Los Angeles, Miami, Newark, Orlando, San Francisco, Sydney, Vancouver and Washington.

Carrying musical instruments

Standard baggage allowances apply. A separate seat may be purchased to carry a large or fragile musical instrument instead of checking it, subject to Virgin Atlantic’s prior approval and in accordance with regulations.

In-flight service

Virgin Atlantic offers a full range of in-flight services, including fine meals and drinks, individual seatback TVs and an amenity kit containing postcards, eyeshades, earplugs, socks, and Virgin Vie lip balm. Virgin even provides goodie bags for kids.

Air miles

The frequent flyer program, Flying Club, lets you collect air miles to redeem on flights, hotels, upgrades, and even a visit to Richard Branson’s Necker Island.

Airline food link

Check out Virgin Atlantic’s menu online before taking off. Or see photographs taken by fellow fliers of meals they’ve been served and read reviews at

In-flight magazine

The airline’s in-flight magazine, Seatback, is published four times each month and is available on every flight.

Airline alliances

Virgin Atlantic is not a member of a specific airline alliance, but has partnerships with many airlines.

Airline overview

Billionaire Richard Branson’s first airline venture, Virgin Atlantic, flies long-haul routes from the UK to many destinations around the globe. Virgin, the first airline to introduce seat-back televisions, has hubs at Heathrow and Gatwick, with a secondary base at Manchester. The airline is part of the vast Virgin group.

This information is subject to change. Please confirm all fees and details with your airline before booking.

Virgin Atlantic was last modified: May 2nd, 2017 by Melisse Hinkle
Author: Melisse Hinkle (367 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.