Norwegian Air

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Norwegian Air is the sixth largest low-cost carrier in the world, offering customers nearly 450 routes to more than 150 destinations in Europe, North Africa, the Middle East, Thailand, the Caribbean and the US. The airline has around 120 aircraft and have one of the world’s youngest fleets, with an average age of under four years. The airline also has one of the greenest and most fuel-efficient fleets in the world. Their aircraft are referred to as “Red Nose” because the front (or the “nose”) is painted red.

What are my Norwegian Air check-in options?

Mobile boarding passes and priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Mobile boarding passes & priority boarding


There are three options for checking in online with Norwegian Air. You can click on the link in the SMS ticket sent to you on the day of departure, use the airline’s Travel Assistant App to complete the check-in process and show your boarding pass on your smartphone, or log into and follow the prompts in ‘My Travels’ where you can use your tablet or smartphone to scan your digital boarding pass at security and boarding. Remember to keep check-in deadlines in mind.

If you’re looking to board faster, Fast Track is the quickest way to pass through airport security screening, using a separate priority lane. You can add the service up to 30 minutes before departure if your ticket doesn’t include it. All of Norwegian’s Flex and Premium tickets include Fast Track, but if you have got a Lowfare or Lowfare+ ticket you can add Fast Track to your booking for $11 up to 30 minutes before departure, either through My Travels or via the airline’s Travel Assistant App. You can check to see which airports Fast Track is available at here.

Flying with children


Infants seated on your lap can travel free of charge on domestic flights, provided they are under two years of age on the date of their return flight or single flight, if travelling one way. Note that for domestic flights within Spain, airport taxes will be applied.

When it comes to international flights, infants seated on your lap travel on an infant ticket at 10% of the adult fare plus any airport taxes, provided they’re under two years of age on the date of their return flight or single flight (if travelling one way). Note that the infant discount does not apply to Premium and PremiumFlex tickets.

Children aged between two and 11 on the date of their return flight or single flight (if traveling one way) travel on a child ticket, at 75% of the adult fare, plus any airport taxes. The child discount does not apply to Premium and PremiumFlex tickets or to LowFare tickets in the airline’s lowest price categories (e.g. campaign prices). Children 12 years and older pay the full adult fare.

Seating for infants and children


When flying with babies and small children, you can use your own child safety restraint system (CRS) on board a Norwegian Air flight, if the restraint systems are certified and marked as certified.  There’s no charge for the use of a child restraint system, but because the CRS needs to be attached to a passenger seat, you’ll need to purchase a child ticket, even for children under the age of two. A window seat is the preferred location for a CRS, with the accompanying adult sitting next to the child.

Unaccompanied children


You can book your child as an unaccompanied minor if they’re between five and 15 years of age. If your child is under five years, they are too young to travel as an unaccompanied minor. Also note that Norwegian Air does not allow unaccompanied minors to travel on connecting flights. If a child is over 15, they need to travel as an adult. Use this form to organize flights for unaccompanied children.

Call the airline’s Contact Centre to make a booking for an unaccompanied minor at least 48 hours before departure.

Flying while pregnant


You can fly with Norwegian up to four weeks before your due date without a medical certificate. If you are travelling between four and two weeks before your due date your flight can’t be longer than four hours and the airline requires a medical certificate to confirm that you’re fit to fly. If you’re travelling on a return flight, make sure the certificate covers you for the whole period that you’re travelling. You are not able to fly with Norwegian if it’s less than two weeks before your due date.

Group bookings


For groups of 10 to 15 people, Norwegian Air recommends booking individual tickets online (max. 9 people per booking). But note that they are not able to guarantee the same price for everyone. Norwegian’s group bookings are available for flights only. For travel packages (flight and hotel), contact Norwegian Holidays. You can organize a group booking online using this page.

Disabled access & medical equipment


If you’re travelling with your own wheelchair, or you need extra help getting from check-in to the boarding gate, you can request wheelchair assistance online or through Norwegian’s Contact Centre. It’s best to make your request at least 48 hours before departure, but the airline will do their best to help if you book later than this.

You’ll also need to call the airline’s Contact Centre to make your booking if you’re travelling with an electric wheelchair, to provide the measurements for your wheelchair to ensure it will fit on your flight. There are no size or weight restrictions when travelling to/from the U.S., but for all other flights your electric wheelchair must not exceed 140 x 114 x 85cm (L x W x H), with a maximum weight of 200kg.

Pets & service animals


Service dogs and service dogs in training can travel on most of Norwegian’s flights in the cabin at no extra charge. You can book a place for your service dog online or through the airline’s Contact Centre, or add a request to an existing booking. It’s recommended that you book at least 48 hours before departure to make sure there’s enough space on the flight. Your service dog needs to be easily identified as a service dog, with an ID card, other written documentation, a harness, or tags.

You need to apply for a permit to travel with your service dog to/from Svalbard, which you can do here.

There are also special requirements if you are traveling with a guide dog in Ireland and the UK. Find out about the requirements to enter the UK here and Ireland here.

What are Norwegian Air’s baggage allowance limits and fees?

Carry-on size
Checked luggage size
Musical and sport equipment

Carry-on Baggage Allowance


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Checked Baggage Allowance


Your ticket type determines if checked baggage is included, or whether you’ll need to pay extra. You can add checked baggage to an existing booking up until six hours before departure.
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Musical and sport equipment


Norwegian Air accepts any sporting or musical equipment as checked baggage as part of your free checked baggage allowance, which is dependent on your ticket. Any sporting or musical equipment which exceeds the free allowance is subjected to the specific excess baggage rates outlined below and note that all items are charged per item, each way. Check that your equipment is the right size as Norwegian won’t accept any item that’s heavier than 32kg or lighter than 2kg. Your equipment also can’t exceed 250 x 79 x 112cm (L x H x W) or have a circumference of over 300cm.

Golf

  • All flights (excl. international long haul): $32-38 (online) $45-58 (airport)
  • International long haul: $52 (online) $58 (airport)

Ski and snowboards

  • Your bags can only contain relevant skiing or snowboarding equipment, meaning that sports clothes need to go in your regular checked baggage). The total weight of your equipment can’t exceed 20kg.
  • All flights (excl. international long haul): $32-38 (online) $45-58 (airport)
  • International long haul: $52 (online) $58 (airport)

Surfboards and kite equipment

  • The maximum weight for surfboards and kite equipment is 25kg. Note that you should only pack equipment directly related to your sport, and make sure your board is no larger than 250 x 79 x 112 cm.
  • All flights (excl. international long haul): $45-52 (online) $58-71 (airport)
  • International long haul: $65 (online) $71 (airport)

Bikes

  • The maximum weight for a bike is 25 kg and it is best to book early to make sure the airline has space for your bike.
  • All flights (excl. international long haul): $45-52 (online) 54 – 66 EUR (airport)
  • International long haul: $65 (online) $71 (airport)

Musical equipment

Depending on the size of your instrument, it can be transported either in the cabin or in the cargo hold. You can bring a small musical instrument on board as long as you don’t exceed the hand baggage allowance for your fare type. If you’re travelling with a larger instrument, you can bring that instead of a carry-on bag. The instrument can be slightly bigger than a regular carry on bag, but can’t be larger than 90 x 35 x 20cm and the carry-on weight limit for your fare type.

If your instrument is larger than 90 x 35 x 20cm and you’d prefer that it travels in the cabin, you need to book a separate seat. Note that the booking for both you and your instrument needs to be made through the airline’s Contact Centre at least 48 hours before departure.

What additional fees does Norwegian Air charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees

  • Service charge: There’s a service charge ($20 each way) for bookings and changes made by phone and at the airport.
  • Name change: $49 for LowFare and LowFare+ (no charge for Flex fare)
  • Change fee: $49 for LowFare and LowFare+ (no charge for Flex fare)

Those feels are slightly different for international long haul flights as outlined below.

  • Service charge: There’s a service charge ($20 each way) for bookings and changes made by phone and at the airport.
  • Name change: $49 for LowFare and LowFare+ (no charge for Flex, PremiumFlex)
  • Change fee: $98 for LowFare and LowFare+ (no charge for Flex, PremiumFlex)

Flight cancellation policy

If you’ve booked a LowFare, LowFare+ or Premium ticket, you can cancel at no cost within four hours of your original purchase. After four hours, the booking is non-refundable. You can get a full refund or cancel at no cost within 24 hours of your original purchase for flights to and from U.S., but only for bookings made at least one week before departure. Phone the airline’s Contact Centre to cancel your booking. You should also phone the Contact Centre within 24 hours of your initial purchase (12 hours if booked less than 24 hours before departure) if you’ve booked the wrong date, time, destination or name. The airline can book you a new ticket at the available fare and refund your original ticket.

Flex or PremiumFlex tickets are fully refundable and can be cancelled online.

Travel insurance

Norwegian Air offers Cancellation Protection, that when purchased means you are able to get a full ticket refund if you’re unable to travel because you or a close family member becomes ill. The cost to insure your ticket is $13 per person, per booking. If you have Cancellation Protection the airline will refund your ticket in the case of acute illness or death for you or your immediate family, with “immediate family” defined as your spouse/registered partner, co-habiting partner, children, parents, parents-in-law, siblings and grandparents.  The airline will also cover cancellation due to serious complications in a pregnancy up to four weeks before your due date.

Note that Cancellation Protection can only be ordered online when you book your ticket and can’t be added to an existing booking. Cancellation Protection covers all passengers stated on your Cancellation Protection document and is valid from the time of purchase until 30 minutes before your scheduled flight departure. If you need to cancel your ticket for any of the reasons listed above, you need to do it up to 30 minutes before your scheduled departure by calling the airline’s Contact Centre. You’ll  need to produce an original medical certificate and family relationship documentation to request a refund and you can fill out a Cancellation Protection claim online here.

What amenities does Norwegian Air offer?

In-flight entertainment
Food
Seating
Lounges
Frequent Flier Program

In-flight entertainment

Norwegian offers a good array of in-flight entertainment options which can be viewed here.

Food

On international long haul flights, Norwegian Air serves a three-course meal. If you’ve booked a LowFare or Flex ticket, you’ll need to pre-order your meal at least 72 hours prior to departure. You’ll also have access to your own interactive snack bar on the flight. Menu options can be viewed here.

No matter where you’re flying or what type of ticket you have, there’s always something available to eat or drink on all flights (excl. international long haul). Menus and prices can be viewed here.

Seating and Legroom

When you make your booking, Norwegian Air gives you the option to choose where you want to sit. Depending on your ticket type, this may be included in the price. Otherwise, the cost to reserve a seat is as follows:

LowFare tickets: $10-20 per person each way and $38 per person each way on international long haul flights.

For all other tickets, you can choose your seat for free.

Frequent Flier Program

Sign up for Norwegian’s frequent flyer program, Norwegian Reward, to earn CashPoints every time you fly. Use your points to stay at a hotel, drive a rental car and to book flights, no matter where you’re travelling with the airline. You can also use your CashPoints on extra baggage, seat reservation, cancellation insurance and booking changes. For a full overview of benefits or to sign up for a membership, click here.

Lounges

You can relax before departure in one of Norwegian’s award-winning lounges with complimentary drinks, snacks, hot food items (at selected lounges), free Wi-Fi, newspapers and magazines. Executive Lounges offer lounge access regardless of your ticket at several of the airline’s destinations. See a complete overview of lounges and where to find them, here.

How do I contact Norwegian Air customer service?

Contact
Delayed, missing or damaged luggage
Compensation for baggage

Contact

Norwegian Air can be contacted using the numbers found here.

Delayed, missing or damaged luggage

In the event that you get to your destination without your checked baggage, let a Norwegian airport representative know right away. You’ll be given a Property Irregularity Report (PIR) with a unique file reference, which you can then use to track your delayed baggage online. When the airline locates your baggage, they will contact you to organize delivery.

Compensation for baggage


You’ll need to present any damaged baggage to Norwegian’s airport representatives immediately, along with your bag tags and travel documents. If you’ve already left the airport, you need to return with your baggage, bag tags and travel documents and report the damage within sesven days. The airline can’t cover damaged items that aren’t reported within this time frame.

Depending on the type of damage, your baggage will be repaired, or you’ll be compensated for its value at the time of damage. It’s important to remember that normal transport conditions can result in scratches, marks, dents and other minor damage to baggage, which the airline is not responsible for.

If the contents of your baggage is damaged (with no damage to the bag itself), The airline recommends that you contact your travel insurer.

Use this claim form for delayed or damaged baggage.

Norwegian Air was last modified: June 26th, 2019 by Jessica Padykula
Author: Jessica Padykula (91 posts)

Jessica Padykula is a Toronto-based writer and editor who regularly covers travel and lifestyle trends. When she’s not writing or researching a story she can be found planning trips to places near and far in a never-ending quest to travel the world.