YUL

Montreal Pierre Elliott Trudeau Intl Airport (YUL) Flights & Information

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— YUL
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Montreal Pierre Elliott Trudeau Intl Airport (YUL) Flight Information

Find helpful information about Montreal Pierre Elliott Trudeau Intl Airport (YUL) to aid in your flight search on Cheapflights.

Airport code

YUL

Daily departures

4,118

Daily arrivals

4,017

Most popular destination

YYZ (Toronto)

Cheapest destination

YQB (Québec City)

Average flight price

$1,105
Average number of daily flights departing from YUL
Average number of daily flights to YUL
Average for round-trip flights in November 2025

Montreal Pierre Elliott Trudeau Intl Airport Guide

John Walton
September 9, 2024

Montreal is one of the world’s great cities and one of my favorite places to visit. Its airport 12 miles (20km) to the west of the city is handy, but can get crowded – although there are clever ways to beat the lines.

Good news: there’s only one terminal, so you don’t need to worry when getting picked up and dropped off. There’s also US preclearance if you’re flying to the US, so you can do all the passport and customs formalities before departing – and then land as a domestic flight, giving you a quick exit at your destination. Here’s everything you need to know about flying through Montreal’s Pierre Elliott Trudeau Airport.

US transborder and international zones in YUL

The layout of Montreal’s Pierre Elliott Trudeau Airport (named for the former prime minister, and with airport code YUL) is one single terminal building, split into three zones inside, with separate security and passport checkpoints.

These three zones serve flights either domestically within Canada, transborder to the United States (which has US customs and immigration preclearance), and to other international destinations.

Canadian and non-US international flights use security checkpoint A, while the US transborder zone is via security checkpoint C.

Arriving in Montreal YUL

I find YUL to be helpfully compact and relatively easy in terms of arrivals. It’s pretty efficient overall, and its single-terminal layout makes for a simple process.

If you’re not a US or Canadian passport holder, you’ll need an Electronic Travel Authorization (eTA) for Canada before you travel.

All travelers arriving in Montreal from another country also need to go through Canadian passport control, immigration and customs. This is pretty straightforward, and the lines have reduced quite a lot over the last few years. I like to use the ArriveCAN app to fill out my arrival declaration card on the plane, to avoid any lines for the automated passport control kiosks.

NEXUS (Canada) and Global Entry (US) are both fast-track options arriving into Montreal, if you’re already signed up.

Getting to and from Montreal Trudeau by public transit

The cheapest way to get into downtown Montreal is to take the Line 747 bus. These run every 10 to 15 minutes and come in two varieties: the 747 1 Centre-Ville (Downtown) and the 747 2 Metro.

The 747 1 goes all the way into downtown, stopping three times: the metro station Lionel-Groulx, several stops on the central René-Lévesque Boulevard, and then to Berri-UQAM metro station, before terminating at the Gare d’autocars (the main city bus station). It takes between 45 and 70 minutes, depending on your destination.

The 747 2 just shuttles to Lionel-Groulx, about half an hour from the airport, from where you can change to metro lines 1 or 2 and continue your journey.

Unless your hotel is right next to one of these stops (in which case the 747 1 to downtown makes a lot of sense), I reckon it doesn’t really matter which one you take.

You can pay onboard if you have exact change in coins, or you can use the Chrono or Transit apps – I prefer Chrono, and think either of them is a good idea to download if you’re planning to use Montreal’s excellent public transit during your visit.

There are also several local buses that serve the airport, but unless you’re visiting a friend’s place or staying well away from downtown, you’re unlikely to need them.

If you’re staying at an airport hotel, some have their own free shuttles. Head for door 8 at the departures level and look for the screen with the hotel’s phone number: you’ll probably need to call the hotel for pickup.

How to get to and from Montreal YUL by car, taxi and Uber

If there are several of you, or if you have a lot of luggage, you may find a taxi or rideshare service makes sense.

Uber works locally, and that’s what I tend to recommend for anyone on a short visit who already has an Uber account.

For taxis, follow the signs. There’s a flat rate to an area covering most of downtown Montreal, but if you’re staying elsewhere make sure you ask for a rough price based on the metered rate, and that the driver uses the meter. Cabs are required to take both cards (Visa, Mastercard and American Express) and cash. If you need a cab adapted for passengers with limited mobility, speak to the dispatcher.

For Uber and other rideshare services, head to the standard pickup location, which is at door 28 on the arrival level. It’s pretty well signed.

It should only take about 20 minutes from downtown Montreal, outside of rush hour (generally afternoons and into the evening). If you’re being dropped off at the airport during rush hour, you might find that the express drop-off zones make sense to use, with their frequent shuttles faster than waiting in traffic.

Security lines

Montreal’s security lines, especially heading to the US, can be really long, so I never try to cut it close. You can check the estimated wait times online to get an idea.

I always go for the YULExpress, the pre-booked security fast track that’s bookable up to 72 hours before departure. Simply enter the number of passengers (up to 10), your day of travel, destination, airline and flight.

The system will then offer you 15-minute timeslots at the correct security checkpoint for your flight. You can arrive at security up to 15 minutes before or after your timeslot. The system will send you an email with a QR code that you need to present on your phone (or printed out) to access the YULExpress fast track.

Montreal airport US preclearance

One of the great things about flying from Montreal to the US is that you pre-clear US immigration and customs in Montreal. This means your flight arrives in the US like a domestic flight, meaning no passport checks or lines on arrival.

If you’re signed up to NEXUS (Canada) or Global Entry (US), you can use those fast-track lines. Eligible US citizens and a few other types of travelers can use the free Mobile Passport Control app departing Montreal for the US, and then get a separate fast-track line that’s just as good as Global Entry. I use Mobile Passport Control wherever I can – it’s great and it’s free.

Connecting at Montreal YUL

Thanks to the US preclearance, connecting from an international flight to a US destination via Montreal can be a real time-saver compared with connecting within the US, for several reasons.

The first is that when connecting in a US airport from an international flight, you have to collect and re-check your luggage – you don’t need to in Montreal. I love how much time this saves.

You also get to do all the customs and immigration formalities during your connection time rather than at the first airport you arrive at in the US, so you’re not wasting time there. It’s also a single terminal connection, which is very much not the case at larger US international hubs.

Lastly, and this is especially important if you happen to not be a US citizen (or are traveling with someone who isn’t), the lines for non-US passport processing are much shorter in Montreal.

The process is a little weird but is pretty well-signed. First, check you’ve filled in all the forms (or use the Mobile Passport Control app). Then follow the Connections signage to the baggage validation station, where you validate your baggage tag. Next is a quick security check, which very rarely has any line at all. After that, it’s the automated passport kiosk, then head to the waiting area and keep an eye on the screens for your turn to see the US agent.

You then exit into the US transborder zone of the terminal, where there are shops, lounges and eateries, before heading to your gate.

Free Wi-Fi at Montreal Trudeau Airport

The “YUL Wi-Fi” network is free and works well, with each email-authenticated session giving you 60 minutes of browsing time. If you need more time, just restart the process.

Lounges at YUL

Montreal’s airport highlights are in its connections rather than its lounges – this isn’t an airport where I plan to arrive earlier than necessary to lounge hop, and for a late flight I’ll usually investigate late check-out at my hotel.

Air Canada’s Maple Leaf Lounges – for Air Canada and partner airline business class passengers, plus Star Alliance Gold-level frequent flyers with airlines including United – are small and often crowded.

The domestic Maple Leaf Lounge is near gate 2, the US transborder one is near gates 73-75, and the international one is near gates 52-53. Genuinely, I prefer to find a spot in the terminal or, if flying internationally, head for the Air France lounge.

Priority Pass members only have lounges in the international section. The first (and, to my mind, best) option is the Air France-KLM. The second lounge is branded by Canada’s National Bank.

This Cheapflights-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others.

Find flight deals to Pierre Elliott Trudeau Intl

Cheapest flights to Pierre Elliott Trudeau Intl
Explore the most affordable flight options available to Pierre Elliott Trudeau Intl. Find the lowest fares based on data from user searches, with prices last updated on November 3, 2025.

This Kiwi.com deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Wed 2/2512:50 pmFLL - YUL
Nonstop3h 38mPorter Airlines
Wed 3/45:25 pmYUL - FLL
1 stop6h 27mPorter Airlines
Deal found 11/2$189
This Kiwi.com deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Wed 12/171:55 pmFLL - YUL
2 stops10h 40mPorter Airlines
Wed 2/188:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Deal found 11/2$190
This Kiwi.com deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 12/188:30 amFLL - YUL
1 stop8h 25mPorter Airlines
Wed 1/78:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Deal found 11/2$191
This Kiwi.com deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Mon 12/111:40 amFLL - YUL
1 stop6h 45mPorter Airlines
Mon 12/88:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Deal found 11/2$192
This Trip.com deal was found by Cheapflights users on 11/1. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Trip.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 12/1112:50 pmFLL - YUL
Nonstop3h 33mMultiple Airlines
Tue 1/66:45 amYUL - FLL
1 stop8h 03mMultiple Airlines
Deal found 11/1$193
This Kiwi.com deal was found by Cheapflights users on 11/1. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Fri 1/238:30 amFLL - YUL
1 stop8h 25mPorter Airlines
Mon 2/98:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Deal found 11/1$194
This Kiwi.com deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 12/188:30 amFLL - YUL
1 stop8h 25mPorter Airlines
Thu 1/85:25 pmYUL - FLL
1 stop6h 27mPorter Airlines
Deal found 11/2$195
This Kiwi.com deal was found by Cheapflights users on 11/1. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Fri 1/238:30 amFLL - YUL
1 stop8h 25mPorter Airlines
Thu 1/298:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Deal found 11/1$196
This Mytrip deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 3/121:55 pmFLL - YUL
2 stops10h 40mPorter Airlines
Wed 3/188:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Deal found 11/2$198
This Kiwi.com deal was found by Cheapflights users on 11/1. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Mon 1/191:55 pmFLL - YUL
2 stops10h 40mPorter Airlines
Sun 2/18:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Deal found 11/1$199
This Kiwi.com deal was found by Cheapflights users on 11/1. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Fri 1/238:30 amFLL - YUL
1 stop8h 25mPorter Airlines
Thu 2/55:25 pmYUL - FLL
1 stop6h 27mPorter Airlines
Deal found 11/1$200
This Gotogate deal was found by Cheapflights users on 11/3. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Gotogate is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 12/410:05 amJFK - YUL
Nonstop1h 30mAir Canada
Mon 12/87:10 pmYUL - JFK
Nonstop1h 48mAir Canada
Deal found 11/3$212

Search for flights from Pierre Elliott Trudeau Intl

Cheapest flights from Pierre Elliott Trudeau Intl
Explore the most affordable flight options available from Pierre Elliott Trudeau Intl. Find the lowest fares based on data from user searches, with prices last updated on November 3, 2025.

This SmartFares deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure SmartFares is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Wed 1/288:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Fri 2/612:50 pmFLL - YUL
Nonstop3h 38mPorter Airlines
Deal found 11/2$165
This Mytrip deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Mon 3/2311:25 amYUL - FLL
2 stops8h 30mPorter Airlines
Tue 3/311:55 pmFLL - YUL
2 stops10h 40mPorter Airlines
Deal found 11/2$168
This SmartFares deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure SmartFares is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Mon 12/18:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Thu 12/1112:50 pmFLL - YUL
Nonstop3h 33mPorter Airlines
Deal found 11/2$169
This Kiwi.com deal was found by Cheapflights users on 11/1. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Mon 12/88:00 amYUL - FLL
Nonstop3h 51mPorter Airlines
Thu 12/1112:50 pmFLL - YUL
Nonstop3h 33mPorter Airlines
Deal found 11/1$177
This SmartFares deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure SmartFares is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 12/115:25 pmYUL - FLL
1 stop6h 27mPorter Airlines
Wed 12/2412:50 pmFLL - YUL
Nonstop3h 33mPorter Airlines
Deal found 11/2$178
This Air Canada deal was found by Cheapflights users on 11/3. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Air Canada is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Mon 12/11:30 pmYUL - MCO
Nonstop3h 37mAir Canada
Wed 12/108:30 amMCO - YUL
Nonstop3h 07mAir Canada
Deal found 11/3$181
This Trip.com deal was found by Cheapflights users on 11/1. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Trip.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Tue 12/161:30 pmYUL - MCO
Nonstop3h 37mAir Canada
Tue 12/238:00 amMCO - YUL
1 stop6h 22mAir Canada
Deal found 11/1$182
This Mytrip deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 4/166:45 amYUL - MCO
2 stops16h 39mAir Transat
Thu 4/239:20 pmMCO - YUL
Nonstop3h 10mAir Transat
Deal found 11/2$183
This Trip.com deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Trip.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Wed 11/267:25 pmYUL - MCO
Nonstop3h 37mMultiple Airlines
Sat 11/291:00 pmMCO - YUL
1 stop6h 39mMultiple Airlines
Deal found 11/2$184
This SmartFares deal was found by Cheapflights users on 11/1. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure SmartFares is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Wed 12/174:35 pmYUL - MCO
Nonstop3h 35mAir Transat
Sun 12/289:20 pmMCO - YUL
Nonstop3h 10mAir Transat
Deal found 11/1$185
This SmartFares deal was found by Cheapflights users on 11/2. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure SmartFares is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Tue 3/104:35 pmYUL - MCO
Nonstop3h 35mAir Transat
Tue 3/179:20 pmMCO - YUL
Nonstop3h 10mAir Transat
Deal found 11/2$186
This Air Canada deal was found by Cheapflights users on 11/3. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Air Canada is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Tue 1/67:25 pmYUL - MCO
Nonstop3h 37mAir Canada
Tue 1/136:15 pmMCO - YUL
Nonstop3h 10mAir Canada
Deal found 11/3$190

Montreal Pierre Elliott Trudeau Intl Airport (YUL) flight status

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Reviews of airlines servicing Montreal Pierre Elliott Trudeau Intl Airport (YUL)

Read reviews of airlines servicing Montreal Pierre Elliott Trudeau Intl Airport (YUL). Use this information to make informed decisions when choosing an airline for your flight to or from Montreal Pierre Elliott Trudeau Intl Airport (YUL). Reviews last updated November 3, 2025.
8.0
Very good
384 reviews

Crew

8.6

Entertainment

7.0

Comfort

8.0

Overall

8.0

Food

7.6

Boarding

8.2

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
8.0
Very good
384 reviews
8.0
Very good
384 reviews

Crew

8.6

Entertainment

7.0

Comfort

8.0

Overall

8.0

Food

7.6

Boarding

8.2

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
7.9
Good
8,001 reviews
8.0
Very good
384 reviews

Crew

8.6

Entertainment

7.0

Comfort

8.0

Overall

8.0

Food

7.6

Boarding

8.2

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
7.4
Good
8,997 reviews
8.0
Very good
384 reviews

Crew

8.6

Entertainment

7.0

Comfort

8.0

Overall

8.0

Food

7.6

Boarding

8.2

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
7.2
Good
11,036 reviews
8.0
Very good
384 reviews

Crew

8.6

Entertainment

7.0

Comfort

8.0

Overall

8.0

Food

7.6

Boarding

8.2

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
7.1
Good
10,394 reviews
8.0
Very good
384 reviews

Crew

8.6

Entertainment

7.0

Comfort

8.0

Overall

8.0

Food

7.6

Boarding

8.2

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.

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