YYZ

Toronto Pearson Intl Airport (YYZ) Flights & Information

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— YYZ
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Toronto Pearson Intl Airport (YYZ) Flight Information

Find helpful information about Toronto Pearson Intl Airport (YYZ) to aid in your flight search on Cheapflights.

Airport code

YYZ

Daily departures

8,850

Daily arrivals

8,702

Most popular destination

LHR (London)

Cheapest destination

YEG (Edmonton)

Average flight price

$1,000
Average number of daily flights departing from YYZ
Average number of daily flights to YYZ
Average for round-trip flights in November 2025

Toronto Pearson Intl Airport Guide

Kaitlyn McInnis
October 23, 2024

Toronto Pearson International Airport (YYZ) is the busiest airport in Canada with more than 44 million travelers passing through its gates each year. It’s also the second busiest airport in North America after Hartsfield-Jackson Atlanta International Airport (ATL), the busiest in the world.

I travel through Toronto Pearson International Airport on a near-monthly basis and while it certainly feels busier than its sister airports in Montreal or Vancouver, YYZ is very well-run and never feels overcrowded or chaotic given its status as such a busy international hub.

If you’re planning a trip to Toronto or perhaps connecting through the airport before continuing onward, you’ll want to read on. The following tips and tricks will make it easy to navigate Toronto Pearson International Airport while taking advantage of everything the mega-airport has to offer.

Arriving at Toronto Pearson airport

Toronto Pearson International Airport is one of the busiest international airports in North America, which means you should anticipate some wait time when checking into your flight or connecting through the airport to get to your next destination. If you’re flying into Toronto from a domestic flight within Canada it won’t be too bad as you’ll skip customs and be on your way to baggage claim or straight out to arrivals.

If you’re flying into YYZ from abroad, you’ll have to go through Canadian customs. The customs and arrival process tends to be pretty fast, even during peak hours. That said, you can expect a fair amount of walking to get from your gate, through to customs and then onward to your domestic connection.

I’m always tired when I land in Pearson and I find the walk to get from my arrival gate to my connecting gate to be pretty tedious. If you have mobility concerns, I would strongly recommend reaching out to the airline you’re flying and requesting assistance – a golf cart or wheelchair is typically available and free of charge.

Getting to and from YYZ by public transportation

Toronto Pearson International Airport isn’t the most conveniently located if you’re looking to get from the airport to Downtown Toronto. There’s a lot of traffic between the airport and the downtown core and as such it makes more sense to take public transportation if you have the ability to shlep your luggage on your own.

The public transportation from the airport into the city isn’t as streamlined as it could be, but it’s worth it if you’re keen to travel economically (like me) and it really isn’t difficult to navigate once you’re on your way.

There are a few different options depending on where you’re going. The TTC will be your main public transportation while in the city and offers express buses that connect to the city via subway, which means you have to connect in order to get into the core of the city.

There’s also GO Transit, which offers express bus services to many of the Toronto suburbs including Hamilton and Pickering. It’s also worth noting that there are express buses that run to satellite cities Mississauga and Brampton.

Getting to and from Toronto airport by car

The Greater Toronto Area (GTA) is known for its impenetrable traffic – you can expect to sit in the car for a long time while commuting from the airport to the downtown core. That’s why I suggest taking public transportation over hiring a taxi or taking an Uber. It’s hard to say exactly how much a car service will cost but if you get stuck in traffic (which is likely) it’ll really eat into your budget.

The total distance from the Toronto Pearson International Airport to the downtown core is about 15.5 miles and you can expect it to take anywhere from 35 to 60 minutes to get from the airport to your hotel. Sometimes more.

Keep in mind that if you do hire a taxi, you won’t have to worry about being scammed or getting into an unlicensed taxi as it’s heavily regulated in Ontario. The 2 main taxi companies are Beck Taxi and Co-Op Cabs and they’re both safe and reliable. Uber is usually a little less expensive than a cab, depending on where you’re going.

Both taxis and rideshare cars have designated passenger pick-up areas so be sure to follow the signs the make sure you get where you’re going without causing any issues with your driver.

Security lines at YYZ

The security lines at Toronto Pearson International Airport are very efficient and relatively fast given its status as one of the busiest airports in North America. The security lines for both domestic and international flights tend to move pretty quickly – I’ve never waited for more than 20 minutes in line.

It’s worth noting that if you’re flying from Toronto Pearson International Airport into the United States, you’ll cross US customs within the airport before boarding your flight. This is also a relatively quick experience, but you’ll still want to show up within lots of time to make it to your gate.

The airport also offers NEXUS and CLEAR to make it easier to pass through security. You can also take advantage of various travel credit card privileges that often include passing through the VIP security lane.

Free Wi-Fi at Toronto Pearson International Airport

I’m a full-time travel writer and digital nomad so having free Wi-Fi at the airport is extremely important to me. I love that Toronto Pearson International Airport offers unlimited and easy-to-use Wi-Fi all throughout the airport. It’s fast and reliable and you can use it on multiple devices at the same time.

You can connect to the free Wi-Fi by simply selecting “Toronto Pearson Public Wi-Fi” from the drop-down list on your device. You’ll have to agree to the terms and conditions and then you’ll be good to go. You won’t have to go to a sign-up kiosk or use your mobile phone to confirm an SMS or anything like that, which is a huge time-saver.

Souvenir shopping at Toronto airport

The souvenir shopping at Toronto Pearson International Airport is really good, especially if you’re on the international side. You’ll find classic duty-free and souvenir shops throughout the airport where you can shop for items like Toronto Blue Jays caps and Toronto Maple Leafs gear as well as perfumes, alcohol and electronics. You’ll also find more luxury-leaning shops, including Gucci, OMEGA and Salvatore Ferragamo boutiques.

There is also a pretty decent variety of airport convenience stores that range from 7-Eleven to Relay. These shops offer your classic travel essentials that you might have forgotten as well as a variety of snacks and refreshments that are slightly less expensive than buying them from an airport bar or restaurant.

Lounges at YYZ

I will be honest with you: having lounge access makes the whole travel experience much more pleasant. I personally have access to the variety of Air Canada lounges within Toronto Pearson International Airport – there are 6 across terminals – but these are reserved for travelers with Air Canada status, Star Alliance Gold members and those flying business class with a Star Alliance carrier. They tend to be comfortable and well-stocked with hot food, alcohol, snacks and coffee.

There are also a handful of Plaza Premium Lounges accessible to those with Priority Pass and LoungeKey. You can also pay for a day pass when there is availability in these lounges. Finally, there are a handful of airline-specific lounges, including an American Airlines Admirals Club on the US side and a KLM Crown Lounge on the international side.

Service animal relief areas at Toronto airport

If you’re traveling with a service animal or a pet, Toronto Pearson International Airport will make it easy for you and your furry friend to travel comfortably. There are a lot of animal relief areas at YYZ – possibly more than I’ve ever seen at any other airport.

There are a total of 6 relief areas spread out within Terminal 1 and another 6 relief areas in Terminal 3. There are an additional 4 relief areas in the Infield Concourse as well. The animal relief areas are easy to find and are well-equipped to make your pet more comfortable with items like artificial grass and fake fire hydrants.

This Cheapflights-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others.

Find flight deals to Pearson Intl

Cheapest flights to Pearson Intl
Explore the most affordable flight options available to Pearson Intl. Find the lowest fares based on data from user searches, with prices last updated on November 6, 2025.

This American Airlines deal was found by Cheapflights users on 11/4. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure American Airlines is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Fri 11/285:00 amORD - YYZ
1 stop5h 03mAmerican Airlines
Fri 12/56:00 amYYZ - ORD
Nonstop2h 15mAmerican Airlines
Deal found 11/4$194
This Gotogate deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Gotogate is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 12/113:55 pmORD - YYZ
Nonstop1h 39mAir Canada
Sun 12/146:30 pmYYZ - ORD
Nonstop2h 00mAir Canada
Deal found 11/5$196
This American Airlines deal was found by Cheapflights users on 11/3. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure American Airlines is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Fri 12/59:39 amORD - YYZ
Nonstop1h 51mAmerican Airlines
Mon 12/84:13 pmYYZ - ORD
1 stop7h 41mAmerican Airlines
Deal found 11/3$200
This Mytrip deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Fri 12/56:05 amLGA - YYZ
Nonstop1h 43mAir Canada
Sun 12/76:25 amYYZ - LGA
Nonstop1h 42mAir Canada
Deal found 11/5$203
This Flightnetwork deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Flightnetwork is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Fri 12/54:50 pmJFK - YYZ
Nonstop1h 45mAir Canada
Fri 12/128:55 pmYYZ - JFK
Nonstop1h 44mAir Canada
Deal found 11/5$203
This Mytrip deal was found by Cheapflights users on 11/4. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 12/48:00 amORD - YYZ
Nonstop1h 40mAir Canada
Sun 12/76:20 amYYZ - ORD
1 stop5h 58mAir Canada
Deal found 11/4$203
This Booking.com deal was found by Cheapflights users on 11/6. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Booking.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sat 12/69:45 amJFK - YYZ
Nonstop1h 45mAir Canada
Sat 12/138:55 pmYYZ - JFK
Nonstop1h 44mAir Canada
Deal found 11/6$205
This Gotogate deal was found by Cheapflights users on 11/3. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Gotogate is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sat 12/1310:05 amJFK - YYZ
2 stops9h 21mAir Canada
Wed 12/178:55 pmYYZ - JFK
Nonstop1h 44mAir Canada
Deal found 11/3$206
This United Airlines deal was found by Cheapflights users on 11/4. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure United Airlines is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sat 3/74:40 pmORD - YYZ
Nonstop1h 44mUnited Airlines
Sun 3/89:00 amYYZ - ORD
Nonstop2h 09mUnited Airlines
Deal found 11/4$206
This Mytrip deal was found by Cheapflights users on 11/6. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sat 12/610:10 amLGA - YYZ
Nonstop1h 43mAir Canada
Sun 12/76:25 amYYZ - LGA
Nonstop1h 42mAir Canada
Deal found 11/6$207
This Mytrip deal was found by Cheapflights users on 11/6. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sat 12/64:50 pmJFK - YYZ
Nonstop1h 45mAir Canada
Mon 12/88:55 pmYYZ - JFK
Nonstop1h 44mAir Canada
Deal found 11/6$207
This Mytrip deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sat 12/136:00 amLGA - YYZ
1 stop8h 40mMultiple Airlines
Sun 12/146:25 amYYZ - LGA
Nonstop1h 38mMultiple Airlines
Deal found 11/5$208

Search for flights from Pearson Intl

Cheapest flights from Pearson Intl
Explore the most affordable flight options available from Pearson Intl. Find the lowest fares based on data from user searches, with prices last updated on November 6, 2025.

This Trip.com deal was found by Cheapflights users on 11/4. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Trip.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 1/223:40 pmYYZ - YVR
1 stop8h 40mMultiple Airlines
Tue 1/277:50 pmYVR - YYZ
1 stop8h 08mMultiple Airlines
Deal found 11/4$123
This Kiwi.com deal was found by Cheapflights users on 11/6. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sat 1/176:45 pmYYZ - YVR
Nonstop5h 30mWestJet
Sat 1/246:00 amYVR - YYZ
Nonstop4h 40mWestJet
Deal found 11/6$124
This FlightHub deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure FlightHub is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Mon 1/2610:15 pmYYZ - YVR
Nonstop5h 29mWestJet
Mon 2/27:50 pmYVR - YYZ
1 stop8h 08mWestJet
Deal found 11/5$125
This Mytrip deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Mytrip is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 1/151:05 pmYYZ - YVR
Nonstop5h 19mMultiple Airlines
Fri 1/237:50 pmYVR - YYZ
1 stop8h 08mMultiple Airlines
Deal found 11/5$126
This Kiwi.com deal was found by Cheapflights users on 11/6. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 1/83:40 pmYYZ - YVR
1 stop8h 40mMultiple Airlines
Mon 1/125:00 pmYVR - YYZ
Nonstop4h 38mMultiple Airlines
Deal found 11/6$127
This Kiwi.com deal was found by Cheapflights users on 11/6. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Wed 1/143:40 pmYYZ - YVR
1 stop8h 40mMultiple Airlines
Mon 1/196:00 amYVR - YYZ
Nonstop4h 40mMultiple Airlines
Deal found 11/6$128
This Kiwi.com deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Thu 12/49:45 amYYZ - YVR
Nonstop5h 25mMultiple Airlines
Tue 12/97:50 pmYVR - YYZ
1 stop8h 08mMultiple Airlines
Deal found 11/5$130
This Trip.com deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Trip.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Wed 1/149:45 amYYZ - YVR
Nonstop5h 25mMultiple Airlines
Wed 1/2110:30 pmYVR - YYZ
Nonstop4h 38mMultiple Airlines
Deal found 11/5$132
This Kiwi.com deal was found by Cheapflights users on 11/6. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sat 1/2410:15 pmYYZ - YVR
Nonstop5h 29mMultiple Airlines
Sun 2/110:05 pmYVR - YYZ
Nonstop4h 32mMultiple Airlines
Deal found 11/6$134
This Kiwi.com deal was found by Cheapflights users on 11/4. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Wed 1/2110:15 pmYYZ - YVR
Nonstop5h 29mWestJet
Wed 1/285:00 pmYVR - YYZ
Nonstop4h 38mWestJet
Deal found 11/4$136
This Cheapflightsfares deal was found by Cheapflights users on 11/5. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Cheapflightsfares is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sun 1/183:40 pmYYZ - FLL
Nonstop3h 25mFlair Airlines
Thu 1/228:05 pmFLL - YYZ
Nonstop3h 15mFlair Airlines
Deal found 11/5$154
This Kiwi.com deal was found by Cheapflights users on 11/6. Clicking the “Pick Dates” button in this card will allow you to select your dates and further customize your flight criteria. From there, click “Find deals”, make sure Kiwi.com is selected, and click “Compare selected” under the list of providers to see comparable flight deals.
Sun 4/511:15 amYYZ - FLL
Nonstop3h 28mWestJet
Mon 4/133:45 pmFLL - YYZ
Nonstop3h 20mWestJet
Deal found 11/6$155

Toronto Pearson Intl Airport (YYZ) flight status

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Reviews of airlines servicing Toronto Pearson Intl Airport (YYZ)

Read reviews of airlines servicing Toronto Pearson Intl Airport (YYZ). Use this information to make informed decisions when choosing an airline for your flight to or from Toronto Pearson Intl Airport (YYZ). Reviews last updated November 6, 2025.
8.0
Very good
387 reviews

Overall

8.0

Entertainment

7.0

Boarding

8.2

Crew

8.6

Food

7.6

Comfort

8.0

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
8.0
Very good
387 reviews
8.0
Very good
387 reviews

Overall

8.0

Entertainment

7.0

Boarding

8.2

Crew

8.6

Food

7.6

Comfort

8.0

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
7.4
Good
9,007 reviews
8.0
Very good
387 reviews

Overall

8.0

Entertainment

7.0

Boarding

8.2

Crew

8.6

Food

7.6

Comfort

8.0

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
7.2
Good
11,040 reviews
8.0
Very good
387 reviews

Overall

8.0

Entertainment

7.0

Boarding

8.2

Crew

8.6

Food

7.6

Comfort

8.0

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
7.2
Good
3,155 reviews
8.0
Very good
387 reviews

Overall

8.0

Entertainment

7.0

Boarding

8.2

Crew

8.6

Food

7.6

Comfort

8.0

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.
7.1
Good
10,416 reviews
8.0
Very good
387 reviews

Overall

8.0

Entertainment

7.0

Boarding

8.2

Crew

8.6

Food

7.6

Comfort

8.0

Reviews

1 / 10
I recently flew with Porter Airlines on Flight PD372 on October 30th, and unfortunately, had a very disappointing experience. At the gate, one of their attendants gave me two boarding passes. I assumed these were for my itinerary from Vancouver to Montreal and back, but one of the boarding passes unexpectedly included a connecting flight to Toronto, which was never part of my booking or invoice. As a result of this error, my checked baggage was mistakenly routed to Toronto. When I contacted Porter’s customer service, I spoke to an agent who apologized on behalf of the attendant (employee number 13209961) and promised to have my luggage flown back to Montreal. However, shortly after, I was told there was nothing they could do except for me to travel to Toronto myself to pick up my bag. This is highly unreasonable and unfair, considering the issue was caused by their staff printing the wrong boarding pass. This entire situation caused me significant inconvenience and stress. I expected Porter to correct the mistake and deliver my luggage as originally planned, but instead, I was left with the burden of fixing an error that was not mine. I even have a photo of the staff badge of the employee who made the promise, yet the company still failed to honor it. I hope Porter Airlines reviews their internal communication and baggage handling procedures to prevent this from happening to other passengers. Customer care and responsibility fell short in this experience, and I am still waiting for a satisfactory resolution.

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Other airports near Pearson Intl

Other Toronto travelers fly to these airports near Pearson Intl.