China Eastern Airlines was established in 1988 and became the first Chinese airline to offer shares on the international market in 1997. It is currently China’s second largest carrier in terms of passengers carried (80 million) and the world’s fifth. it is headquartered in Shanghai, China, and offers non-stop flights to Shanghai from New York (JFK), Chicago, Los Angeles, San Francisco, Honolulu, Toronto, and Vancouver.
- Telephone: 1-800-200-5118
- Website: us.ceair.com
North America group inquiries: firstname.lastname@example.org
United States Corporate Travel inquiries: email@example.com
- Mailing Address:
Aviation Consumer Protection Division,
C-75 U.S. Department of Transportation
1200 New Jersey Avenue, S.E. Washington, DC 20590
- You can also find China Eastern Airlines on social media:
What are my China Eastern Airlines check-in options?
Mobile boarding passes and priority boarding
Flying with children
Seating for infants and children
Flying while pregnant
Disabled access and medical equipment
Pets and service animals
Currently, the online check-in service is only limited to adult passengers and excludes infants, children, and other passengers requiring special assistance. The service is only available on international/regional flights from Shanghai. Adults carrying infants and children must check in at the check-in counters. You can use your ticket number to log in with your full name here:
Online check-in for North American customers opens 24 hours before scheduled departure time, closing 90 minutes before takeoff. Departures from other airports can be made from 8 a.m. 2 days earlier than departure time. Full information about online ticketing can be found here. The Manage Booking section of the website is where passengers can check flight status, reserve seats and verify tickets.
Before you head to the departure lounge, check our guide to 10 things to do before your flight.
China Eastern offers a Sky Priority service to first class passengers, business class passengers and SKYTEAM ELITE PLUS holders. The service includes priority check-in, priority baggage drop-off, priority at immigration (passport checking), priority at security lines, priority at the ticket desk, priority at the transfer desk, priority boarding and baggage first on the belt. Here’s more information about Skyteam Elite Plus.
Flying with children
Tickets are required for children aged 2-12 years. An infant ticket is also required for children younger than 2 years but it’s not necessary that they occupy their own seat. If you prefer your infant to have their own seat, you must purchase a child ticket. Please consult booking staff for the specific fare here. Infants must be accompanied by an adult passenger over 18 years of age and any infant aged under 14 days will not be accepted on flights. Note that each adult passenger can carry a maximum of 2 infants.
Seating for infants and children
If you are traveling with 2 infants, the second infant may occupy their own seat alone. In this case, car safety seats may be used for infants older than 6 months. In order to use an airline provided an in-flight cradle, the infant must be less than 30 inches in height and weight less than 22 lbs. China Eastern flights provide a limited number of cradles based on the airplane type but you need to apply in advance to ensure availability on your flight. If you have purchased a seat ticket for your infant, the car safety seat must occupy an inside seat with the accompanying adult seated in the aisle. In this case, you will not be able to reserve an emergency exit seat on your regular adult ticket.
Young passengers aged 5-12 traveling alone are considered ‘unaccompanied’ and require a flight ticket purchased at the adult price if they are flying internationally. Where domestic flights are concerned, unaccompanied children can fly at 50% of the adult price. This also applies to children aged 12-15 traveling alone. In both cases, you’ll need to book at your local office to acquire advance approval, as each flight has a limited number of unaccompanied children permitted to fly. You will also need to collect the unaccompanied minor on time to avoid extra costs. You’ll need to fill out the “Unaccompanied Minor Requested Travel Advice” form to book the service, a sample of which can be found here. Prices for the service can be obtained from your nearest China Eastern office.
We have prepared a helpful guide for kids flying solo here.
Flying while pregnant
Expectant mothers can fly up until the 36th week of their pregnancy but need to provide their medical records denoting their pregnancy period before taking flights. For those between week 32 and 36 of their pregnancy, a Certificate of Diagnosis needs to be provided 72 hours before the departure, and show the excepted date of delivery. Here’s our guide to flying while pregnant.
Group travel can be arranged by emailing firstname.lastname@example.org.
Disabled access & medical equipment
Disabled passengers are required to give the airline’s Reservation Office notice through of at least 72 hours before departure to ensure they can best accommodate any special needs you may have. You can also book online using the airline’s special passenger application form here. Clicking the check box after reading the terms and conditions will take you to the booking page.
China Eastern provides cabin wheelchairs on all flights to the U.S. Trained flight attendants can assist with use of the wheelchair; however, they will not lift or move passengers. Wheelchair storage space is also offered on most flights on a first come, first-served basis. Passengers should apply for this service in advance as well as to board in advance. Wheelchairs must be able to fit into the FAA-approved storage area and meet the aircraft’s requirements on weight and size.
Oxygen for therapeutic or medical purposes is available on China Eastern flights in cylinders, although it does not accept oxygen cylinders brought on by passengers themselves. Since oxygen for therapeutic or medical reasons is considered a medical product, they require that you provide a medical certificate signed by your physician and that it be sent to their Rep Office at least 48 hours prior to your flight time.
We have a guide for those with disabilities who are preparing to fly, as well as an info sheet on traveling with medication.
Pets & service animals
With the exclusion of service dogs, live animals of any description are not permitted in the passenger cabin and must be checked in as baggage. The animal will be treated as excess baggage for which you need to pay the required rate and will be based on the weight of the animal and its container. Contact your local office for more information about rates. In every case, you will need to ensure you obtain all necessary permits to enable the animal to enter the country/territory of destination (including transit). Note that China Eastern does not accept fighting dogs for carriage on any of their flights.
What are China Eastern Airlines baggage allowance limits and fees?
Carry-on luggage size
Checked baggage allowance
Extra and overweight baggage charges
Musical and sport equipment
If you plan on taking your golfing equipment on the flight, note that golfing equipment can be included in your normal free / checked baggage allowance if contained in one golf bag with one pair of golf shoes. If it’s over your allotted free amount, it’s assessed at a special golf excess baggage rate equivalent to 13 lbs of the applicable excess baggage rate between the points travel, whichever is less. Only one set of golfing equipment per passenger may be transported at this special rate.
If you plan on taking your ski, snow or water-skiing equipment on the flight, note that such equipment can be included in your normal free / checked baggage allowance if it consists of:
- 1 pair of skis, 1 pair of ski poles and 1 pair of boots, or
- 1 snowboard, and 1 pair of boots, or
- 1 pair of standard water skis or 1 slalom water ski.
If it is over your allotted free amount, it is charged at a special rate equivalent to 6.6 lbs of the applicable excess baggage rate between the points travel, whichever is less. Only one set of golfing equipment per passenger may be transported at this special rate.
Surfboarding equipment, including windsurfing equipment. consisting of a surfboard cannot be included in the free / checked baggage allowance, and will be assessed as:
- 50% of the applicable unit charge if not exceeding 109 inches, or
- 100% of the applicable unit charge if exceeding the above dimensions
Only 1 set of surfboarding equipment per passenger will be entitled to the 50% special rate. Any additional boards will be charged at the applicable excess baggage charge:
1 board not exceeding 109 inches, will be charged at the applicable rate of 11 lbs of excess baggage, or
1 board exceeding 109 inches will be charged at the applicable rate of 17.6 lbs of excess baggage
Note that the special rate is not applicable to passengers traveling to / from / within the following countries in South West Pacific: American Samoa, Australia, Cook Islands, Fiji, French Polynesia, Kiribati (Canton and Enderbury Islands), Nauru, New Caledonia (including Loyalty Islands), New Zealand, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, and Wallis and Futuna Islands.
What other fees does China Eastern charge?
Flight cancellation policy
Contact China Eastern directly for the latest details about their cancellation policy for passengers flying to and from the US.
What amenities does China Eastern offer?
For a list of the latest entertainment options offered on Chin Eastern, click here.
China Eastern’s meals are created by an international panel of chefs. The airline provides Chinese and Western cuisine for international passengers. For further information on the in-flight service, check here. The following special meals can be pre-ordered on China Eastern Airlines flights, but note that meals cannot be ordered online once you have made your booking. You will need to contact your local office.
- Baby meal
- Child meal
- Toddler meal
- Kosher meal
- Halal meal
- Seafood meal
- Hindu meal
- Vegetarian meal
Pitch and width seating details:
- First (6 open suites with 180-degree recline)
- Pitch: 79 inches
- Width: 26.5 inches
- Business (52 flatbed seats with 180-degree recline)
- Pitch: 75 inches
- Width: 23.6 inches
- Economy (258 standard seats with 6-inch recline)
- Pitch: 32-33 inches
- Width: 17 inches
Frequent flier program
Eastern Miles is the frequent flyer program operated by China Eastern Airlines. Members earn Eastern Miles points by taking CEA flights or by flying with partnering airlines, staying at partner hotels and the usual frequent flier plan partners. You can use points on your account to redeem award tickets, upgrade class, receive excess luggage benefits and more.
Delayed, missing or damaged luggage
If your baggage is mislaid, you will need to lodge a claim at the arrival’s airport with locally based staff. After lodging, you will receive a file reference number which you can use to track your baggage in the online Baggage Tracking System. To use it, type your missing baggage’s file reference number and your last name (in English) into the “File Reference” and “Name” columns then click “Submit”. The system will respond with the latest handling result.
For damaged or luggage that is permanently lost, the air carrier’s liability is limited to 1,131 SDRs unless you demonstrate that the damage resulted from carelessness on behalf of the airline.
- CEA has been recognized as one of the 30 most valuable Chinese companies by WPP five years in a row.
- It has also been honored as part of the “Golden Ting Award,” “Golden Bauhinia Awards,” “Best Public Company,” “World Most Improved Airline” and “Most Popular Airlines in Asia.”