Air Canada

Contact details


Phone:1-888-247-2262 in the U.S.

International: Find your international contact number on the Air Canada website.

Email: Contact form


Google+: AirCanada/

Mailing Address: Air Canada Customer Relations, PO Box 64239, RPO Thorncliffe, Calgary, AB, Canada T2K 6J7

Air Canada Check-in

You can check in any time within a 24-hour period prior to the departure of all your flights. Plus, at least 45 minutes prior to departure for flights within Canada; at least 60 minutes prior to departure for flights between Canada and other countries; and if you have a connecting flight, up to 24 hours prior to departure time of your final flight.

Web Check-in

Check-in online on the Air Canada website. Print your boarding pass at home, at an airport kiosk or have an Electronic Boarding Pass sent directly to your mobile.

Mobile Check-in

Check in to your Air Canada flights by visiting and selecting the Check-in option.

Receive your Electronic Boarding Pass directly on your mobile device and confirm your “check-in” to secure your seat on the plane.

Air Canada baggage allowance


All destinations: one standard article (9in x 15.5in x 21.5in, maximum weight 22 lb) and one personal article (6in x 13in x 17in, maximum weight 22 lb).


When traveling on Air Canada or Air Canada Express (flights operated by Jazz, Air Georgian and Sky Regional), your complimentary baggage allowance is determined by your fare, destination, date of ticket purchase and frequent flyer status. Check allowances on your route and class online.

Sports Equipment

Passengers are asked to pre-register sports equipment at least 24 hours before their flight by contacting Air Canada Reservations or their travel agent.

For more details visit the Air Canada site.

Bag Drop

If you’ve completed a web or a mobile check-in enter your booking reference number, or scan the barcode, at a Self-Service kiosk. When your flight booking number appears on the Kiosk screen, press ‘Reprint’ and follow the on-screen instructions to print your baggage tags, attach them to your bag and proceed to the Baggage Drop-off counter.

If checking in at the Self-Service Check-in Kiosk, follow the instructions on the touch screen.

Air Canada legroom

Main Cabin seat pitch: Executive – 38in & Economy – 31 to 32in

Pre-arranged seating

You can select your seats online in advance with Air Canada’s seat map.

If you’re after a little more legroom you can choose a preferred seat from $27.

Passenger change details

You can change your flight up to two hours before departure. Changes can be made online via the ‘Manage My Bookings’ tab at the top of any page or by calling Air Canada reservations on 1-888-247-2262.

A change fee may apply, depending on the type of fare purchased and you will need to pay the fare difference if you change to a higher fare.

Child fares

Under 2 Years : An infant as young as seven days old can travel on an Air Canada flight. One infant is permitted per adult passenger (16 years of age or older) and whenever the seat belt sign is on the infant seated on a parent’s lap must be held securely in an approved child restraint device. Fares Within Canada: Parent’s lap – no cost. Own seat – Adult fare Between Canada and the U.S.: Parent’s lap – no cost, but taxes. Own seat – Adult fare International: Parent’s lap – 10% of adult fare. Own seat – Child’s fare Aged 2 to under 12 years: Fares Within Canada and between Canada and the U.S.: Own seat – Adult fare International: Own seat – Child fare

Senior fares

There are no discounts for older travelers.


Pets in the cabin For cats or small dogs the maximum weight is 22lb for the pet and carrier combined and the maximum kennel size is 21.5in x 15.5in x 9in. Charge: $50 per direction for travel within Canada or between Canada and the U.S. $100 per direction for all other itineraries Pets in the baggage compartment For cats or dogs the maximum weight is 70lb for the pet and carrier combined Charge: $105 per direction for travel within Canada or between Canada and the U.S. $270 per direction for all other itineraries

Carrying musical instruments

Carry On Air Canada tries to accommodate smaller musical instruments such as violins, but only if the instrument can be stowed in an overhead bin or underneath passenger seat. It is recommended the passengers arrive ready to check the item, as it is not guaranteed it can be accommodated on board. Check-in If checked in an instrument counts as one piece of baggage towards the maximum number of bags allowed on your fare. For instruments measuring more than 115in (e.g. guitars, tubas, double basses), please contact the Air Canada Cargo sales office for handling.

In-flight service

Executive First Service Executive Class Premium Economy Economy Class Entertainment is available on all flights, from 31 to 63 movies on flights within North America and from 72 to 150 movies on international flights. A selection of 100 music albums and 12 satellite radio stations is also available. Power outlets available in all Executive Class seats. Wifi is available on select Air Canada flights traveling between Toronto or Montreal and Los Angeles for US$9.95.

Air miles

Air Canada Altitude gives Air Canada’s most frequent flyers a range of priority travel services, lounge access, and upgrades to make travel as comfortable and seamless as possible.

Air Canada Altitude is partnered with the Aeroplan Program, which provides a wide range of ways to earn and redeem Aeroplan Miles, including flights to over 1,200 destinations worldwide.

Airline food link

North America & the Caribbean: a full food and beverage service is offered in Executive Class, while food and drink is available from an on-board café for those traveling in Economy (it may be complimentary depending on the length of your flight).

International: a full food and beverage service is offered for both Executive and Economy Class.

Full details of meals available on every type of flight can be found on Air Canada’s website. You can also see photographs taken by fellow flyers of the meals they’ve been served and read reviews at

In-flight magazine

Air Canada’s in-flight magazine, En Route, is a monthly publication with an average circulation of over 119,000 copies.

Airline alliances

Air Canada is a founding member of the Star Alliance network.

The Star Alliance has 27 member airlines flying to 1077 airports across 171 countries.

Airline overview

Air Canada is Canada’s largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. market and in the international market to and from Canada.

5 Reasons to Fly with Air Canada:

•Efficient and convenient gateways at airports across five continents.
•On-board recycling program on all North American flights.
•A growing number of services for smartphone users at
•A founding member of the Star Alliance – the world’s most comprehensive air transportation network.
•Concierge service in 20 airports around the world.

Fun Facts:

•Air Canada was the first airline in Canada to introduce mobile booking through its Apple iTunes App in 2011.
•Air Canada was the first airline to completely ban smoking on board its flights.
•Air Canada carries 33 million passengers every year.
•The Air Canada fleet is made up of 204 aircraft
•Executive First Class seats have a massage function


•“Best International Airline in North America” – 2012 Skytrax World Airline Awards
•“Best North American Airline for International Travel” & “Best North American Airline Inflight Experience” – 2012 Business Traveler Magazine Awards
•“Best North American Airline for Business-Class Service”, “Best North American Airline for International Travel” & “Best Flight Attendants in North America” – 2012 Premier Traveler Magazine Awards
•“Best Airline in North America” – 2012 Global Traveler Magazine Awards
•“Best Business Charter Airline Company – North America” – 2012 Business Travel Awards

Full list on the Air Canada website.

This information is subject to change. Please confirm all fees and details with your airline before booking.

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