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The Brazilian Hertz affiliate Localiza, could not find the Hertz reservation in their computer system. After much discussion and time and examining the email from kayak/hertz... They wrote up a rental contract for me with the same price that kayak and Hertz quoted ... So picking up the car took almost ONE HOUR.

DEAR KAYAK, THIS HERTZ LOCATION DOES NOT EXIST ANYMORE AND THE ADDRESS IS NOW A FAVELA. I HAD HERTZ ON THE PHONE THAT COULD NOT HELP ME. I HAD TO BOOK ANOTHER CAR IN ANOTHER LOCATION, 2X THE ORIGINAL PRICE. IT IS SHAMEFUL FROM KAYAK!

I’ve never used their service but comparing to others like Movida or Localiza everything was a let down.

I booked and pay for the car rental+insurance with my credit card, but the driver was my friend, as my Driver licence was expired, when we got there, they were trying to sell another insurance, I got confused and when I check my booking the insurance was included and paid. Even having the car rental fully paid in advance, the attendant asked for my friend’s credit card, and because he wasn’t prepared, and didn’t bring one, he was doing me a favor and he felt embarrassed for not bringing one and also he felt guilty as I had to pay another fee, just because I was serving as a guarantor having to use my card. By the way, the same card I paid for the whole thing in advance. Also, there was no clear information where to get the transfer from the airport to the Car rental agency, and when we delivered, we were told the driver was on his break. Thank God i was earlier and didn’t misses my return flight. The tank wasn’t full, showing only 2 bars and the car wasn’t looking very clear and disinfected when I got it from the agency.

DO NOT CHOOSE FOCO RENTAL!!!! Extremely poor customer service Extremely poor management Car with mechanical issue!! No easy access to pick up/drop off the car Did not used the car for the whole period due to mechanical issue and did not get my money back I had to wait hours for the toll truck to pick up the car. DO NOT WASTE YOUR MONEY!!

When I arrived to drop off the vehicle at 5:00 AM, everyone in the office was in the back rooms asleep. I had a flight to make. They took nearly 30 minutes to get me on the shuttle. Today, I received a charge on my credit card labeled "MULTAS FOCO ALUGUEL DE" for $29.07. I have not received any emails or information about this charge. I need an explanation for this! Foco seems to be very unprofessional.

Horrible service! We changed our car three times in the span of for days. First and last time trying, cheap things ain’t good and good things ain’t cheap. Go to Localiza, way better experience! Thanks, but no thanks. Don’t recommend. First change, she gave us the wrong car (no multi media) and “couldn’t” change it. Went to another location, easy 1,2,3 swap. But, it was in Barra Funda (nice location). Had a new Nissan vehicle started making a horrible sound. As if the engine was going to fall out. To change that car took forever! To check in to the first location was a HASSLE! The girl didn’t know that Americans no longer need a visa to enter Brazil. Took 20 minutes to look for a non existing visa. We were the ONLY ones in the store and CHECK IN took 1.5 hours! HORRIBLE SERVICE!!!!