We had to wait 40 minutes for a shuttle and when it finally arrived it was jam packed. Then when we arrived at the depot we had to wait 20 minutes in the queue for the paperwork. We then wanted to upgrade to a car with GPS so that took another 20 minutes. The car itself was tidy and the price was much better than other car rental companies but they obviously save on having less frequent and smaller shuttles. The return shuttle was fine and uncrowded and we only had to wait 7 minutes. We were worried that it would be similar to arrival so we had allocated extra time which then meant we were at the airport super early but better than being late.
I reserved the car for 1000 am. Waited 2 hrs. And then been told I’ll have to wait another 1.5 hr to receive the car. At that point I left without taking the car. I demand full refund. Please get in touch with me Funkifly@gmail.com
LAX office was closed. The address on the booking was out in Ontario, CA
Back tires were sworn No mix in the tank for windshield and certainly no mix going below 32F …and we had snow storms in Arizona Noises in the airco system I mentioned when giving the véhicule back and the agent told me the car was going to auction. No reason to give a véhicule with security issues like the the tires. I slipped a couple of time and honestly did not like it.
Just back from California. Could not receive the car from FOX the 12/27/22 because my nationality did not match the drivers license nationality. I am German but live in Spain since kid, have a Spanish licenses as i have to as been resident in Spain. Even talking to the manager, there was nothing they could do about my license, even i had as well an International License issued in Spain with me. The Rental was canceled by FOX as I do not fit their conditions. I asked for reinbursement as canceled by them. They said i have to talk to PRICELINE to get Reinbursement as i did not fit their conditions. Had to rent from another company paying new rental with no licenses problem. Please give an contact from your company for reimbursement.