Honda Rentals in Memphis from $46

This was a great price for rental car required after personal car totaled in MVA. However, the experience with local Hertz rental company was horrible. The rental was prepaid through the website. When we arrived to pickup the vehicle (within the "grace period") we were told it was no longer available and they did not have any other cars available to replace it with. We asked why they gave away our prepaid reservation, even though we could see the acutal vehicle we booked still sitting on the lot. There was no reasonable or rational response given. Customer service was abysmal to the point that the agent told us to get out of her face and leave the building because she had nothing else to do for us. I asked for a refund. Response was you have to call the 800 number. I had no success in getting ahold of the right person on the 800 number that had the authority to authorize the refund. I absolutely would not recommend renting from this particular Hertz location on Getwell Ave in Memphis, TN. Worst service & experience ever! Still trying to get our money back. Stay away from this location.

Was told the truck sat 7 only sat 6

Car was not available…they told me to not trust 3rd party sites

I reserved the car for tonight but when I arrived they had none left and said I would need to wait until tomorrow. I did not take a car and instead went direct with an alternative vendor

Ced, the owner and manager of the downtown location, called the day before to confirm the reservation. When he did, he noted that my reservation was needed at the airport, instead of his location. He then confirmed that the airport location would have a car and took care of everything, despite it not being a direct benefit to him. This is outstanding customer service, and a shining example of someone that takes pride in his work. Thank you!

Needed a Standard SUV to pack up my stuff to move 12 hours away. I made the reservation 3 weeks in advance, and I get a call 2 hours before my pickup time saying that they didn't have the vehicle I reserved. They then directed me to another pickup location and changed my reservation without my permission and doubled my daily rental rate. They didn't answer my phone calls, which directed me to the main office in Dallas, and their response was "Sorry sir, we can't change your reservation back". I showed up to the new location and got stuck with a smaller vehicle that didn't have enough room for my belongings. The whole thing has been absolute nonsense. If you don't have the vehicle I reserved, don't have it as an option for me to set up a reservation under.

I prepaid to rent a car on a short work trip in Memphis. Arrived to find they had rented my car to someone else and had no cars available. They told me they couldn’t give me a refund; I would have to call “someone”.

They did not have a car available when I got there. I had gotten dropped off & had to WALK once turned away. Plus the lady would not speak loud enough for me to hear what she was saying thru the mask. Why have ppl book when you don’t have cars to rent?

Couldn’t have been worse. Vehicle wasn’t available until 8PM, despite being confirmed for 9AM. Rep at counter was very rude and unhelpful/unapologetic. Thrifty sucks, don’t use them. Stick with a real rental company, enterprise, hertz, Avis.

A joke, don’t bother it’s Thrifty. Book a reservations. Had confirmation and they still gave my car away because our pick up was delayed due to flight delay coming it. Pathetic