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    American Airlines

    Contact details

    Telephone:

    1-800-433-7300 in the U.S.

    Website:

    International: Find your international contact number on the American Airlines website.

    Email


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    U.S. Mailing Address: American Airlines Customer Relations, P.O. Box 619612 MD 2400, DFW Airport, TX 75261-9612

    5 reasons to fly with American Airlines

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      The major carrier launched Fuel Smart in 2005 to engage its employees and together help decrease the airline’s carbon footprint.

      Fuel efficiency

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      No need to fly extra hours for an out-of-the-way layover just to save a few bucks. American’s hubs are conveniently spread across the states at DFW, JFK, LAX, MIA and ORD.

      In-the-way hubs

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      First and business class passengers get to use Samsung Galaxy Tablets for entertainment, just a step in the right tech direction for American.

      Tablets

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      American’s been loyal to its customers for decades: AAdvantage was the first major frequent-flier program in the country, launched in 1981.

      Longtime loyalty

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      American’s a founding member of oneworld, the world’s largest airline alliance, so fliers can redeem miles for a variety of travel awards with 11 of the world’s top airlines.

      oneworld benefits

    American Airlines Check-in

    For domestic travel (including flights to Hawaii, Puerto Rico and the U.S. Virgin Islands) with no checked baggage, you should check in at least 60 minutes before your scheduled departure. If you are checking baggage, check-in is at least 90 minutes prior to departure. For domestic travel departing from Hawaii or the U.S. Virgin Islands, check in two hours prior to your flight. A two-and-a-half-hour window is recommended for flights departing Honolulu. For international travel (except Aruba, Bermuda, Buenos Aires, Canada, Dublin, Lima, Mexico, Nassau, Paris Charles de Gaulle, Port-au-Prince, Port of Spain, San Pedro Sula and Tegucigalpa) check-in is at least two hours prior to scheduled departure. For international travel to or from Aruba, Bermuda, Buenos Aires, Canada, Dublin, Lima, Mexico, Nassau, Paris Charles de Gaulle, Port-au-Prince, Port of Spain, San Pedro Sula and Tegucigalpa, check-in is 180 minutes prior to departure.

    Mobile Apps

    American Airlines baggage allowance

    Carry-on allowance

    One carry-on item limited to 45 linear inches

    One personal item

    The maximum weight per carry-on item is 40 pounds

    Economy checked baggage allowance

    For flights within the 50 states and between the United States and Canada, Puerto Rico and the U.S. Virgin Islands, a baggage fee of $25 applies for the first checked bag. A second checked bag is charged $35. For baggage allowances on all other routes, please visit the airline’s website

    For most destinations, a checked bag may not exceed 62 inches or weight more than 70 pounds. For flights to international destinations, one piece of checked luggage and one carry-on item are allowed free of charge. Second bags will be charged.


    Overweight and Oversized Baggage

    For most destinations, a checked bag that weighs more than 50 pounds, but less than 70 pounds will incur a $100 fee per piece of luggage. A checked bag that weighs more than 70 pounds, but less than 100 pounds will incur a $200 fee per piece of luggage. A checked bag that is larger than 62 inches will incur a $200 fee for travel within the United States, the U.S. Virgin Islands, Puerto Rico and Canada, and to, through or from Mexico, the Caribbean, Bermuda, the Bahamas, Central and South America. For travel to, through or from Europe or to, through or from Japan or China, a checked bag that is larger than 62 inches will incur a $150 fee.


    First Class

    Customers may check up to three bags at no extra charge.


    Business Class

    Customers may check up to three bags at no extra charge.


    Bag Drop

    If you’ve checked in online and have a boarding pass, bring your boarding pass and government-issued identification to the bag drop counter to pay any necessary baggage fees, have your bag tags printed and check your bags through to your destination.

    American Airlines legroom

    Main Cabin seat pitch: 30-34 inches

    Pre-arranged seating

    Seats are automatically assigned when booking, but you can change your seat assignment through the airline’s website.

    Flight Classes Available

    First Class
    Business Class
    Main Cabin Extra
    Economy Class

    Passenger change details

    Once a reservation has been booked online, changes can be made provided you log into the American Airlines website with your AAdvantage number and password. You can change the reservation name, cancel the entire reservation, and select or change seats. Change fees may apply. If you were not logged in at the time the reservation was made online, use the 'Find Reservation' feature. You can also call the reservation line for help: 1-800-433-7300,  24 hours per day, seven days a week.

    Child fares

    Infants younger than two years old traveling within the United States, Canada, Puerto Rico and the U.S. Virgin Islands may be seated in an adult’s lap for free. For transatlantic and transpacific flights as well as travel to and from Latin America, children younger than two years old must have a ticket, which is typically priced at 10 percent of the adult ticket price for the international portion of the trip. This discounted ticket does not ensure a child his or her own seat.

    Senior fares

    American Airlines, American Eagle, and American Connection may offer senior fares in some domestic markets for seniors 65 years or older. Call the reservations line at 1-800-433-7300 for more information.

    Pets

    A pet traveling with you in the cabin must have a reservation and be checked in at the ticket counter. Checked pets do not need a reservation. Checked or carry-on pets (cats, dogs, or household birds) are allowed on domestic flights in the 48 contiguous states, Alaska, Puerto Rico, St. Thomas and St. Croix. It is recommended that you make arrangements for your pet in advance by contacting the reservation line. There is a fee of $125 per kennel for pets carried in the cabin, and $175 per kennel for pets carried in the baggage hold.

    Carrying musical instruments

    Standard baggage allowances apply and an instrument is considered a passenger’s carry-on bag. A guitar may be carried on provided it is safely stowed in the appropriate location. You can purchase a seat to carry a large or fragile musical instrument if you don't want to check it. In this case, an instrument must travel in a window seat, with you in the seat next to it. Due to their size, bass fiddles are not accepted in the economy class cabins and are only accepted on certain aircraft types. Instruments may be checked, but American Airlines does not accept liability for any damages.

    Carrying sports equipment

    Most items may not exceed 70 pounds and 126 inches. Extra fees may apply for some sports equipment.

    Onboard Wi-Fi

    Wi-fi is available on many flights and service is now being expanded.

    In-flight service

    Snacks and beverages are available for purchase in the main cabin on all North American and Caribbean flights. Your destination and the length of your flight will determine the food and drinks available. Magazines are available on all domestic flights. Movies, TV shows and music are offered on long-haul flights. First and Business Class passengers have individual power outlets at each seat. There are also outlets within reach of every main cabin seat. Wi-fi is available on many flights and service is now being expanded.

    Air miles

    The AAdvantage program is American’s travel loyalty program. Miles accumulated in the program allow members to redeem tickets, upgrade service class, or obtain free or discounted car rentals, hotel stays, merchandise, or other products and services through partners. For the latest AAdvantage news, visit the airline’s website.

    Airline food link

    Full details of meals available on every type of flight can be found online at American's website. Or, you can see photographs taken by fellow flyers of the meals they’ve been served and read reviews at AirlineMeals.net.

    In-flight magazine

    American Airlines’ magazine, American Way is published monthly and is available on every flight. Read a preview online.

    Airline alliances

    American Airlines is a founding member of the oneworld alliance. Oneworld members and their affiliates provide a flight network of more than 10,000 daily flights to about 900 destinations around the world.

    Airline overview

    American Airlines has a fleet of about 900 aircraft that services more than 260 airports in more than 50 countries and territories. The airline is headquartered in Fort Worth, Texas, and has four additional hubs in Chicago, Miami, Los Angeles and New York.

    Flights

    American Airlines typically operates more than 3,300 daily flights.


    Fun Facts

    American Airlines flies about 275,000 passengers, fields more than 239,000 reservation calls, handles more than 300,000 pieces of baggage and flies about 3,400 flights per day.


    In 2012, American Airlines customers consumed 25 million in-flight meals.


    The airline has saved more than 800 million gallons of fuel since 2005 as part of its Fuel Smart program.


    American Airlines flight attendants recycle more than 500,000 wine and champagne corks and more than 12 million aluminum cans each year.


    The airline’s alliance, oneworld, has about 550 airport lounges around the world.


    American's Maintenance & Engineering Center at Tulsa (Okla.) International Airport takes up 260 acres and 3.3 million square feet.

    Accolades

    2012 World’s Leading Airline to North America, World Travel Awards


    Best Use of Social Media to Drive Customer Service, SimpliFlying Awards for Social Media Excellence


    Best Airline Rewards Program, FlyerTalk Awards


    Best North American Wines on the Wing, “Global Traveler” magazine