Turkish Airlines

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Contact details


Customer Care and Reservations Phone: 800-874-8875



Customer Service Email:Customer@THY.com

General Management Mailing Address:

Turkish Airlines
General Management Building, Ataturk Airport
Yesilkoy Mahallesi
34149 Istanbul, Turkey

Social Media:

Travelers can interact with Turkish Airlines on these social media networks. Posts include flight information, special offers and destination profiles.

G+ Profile

Mobile Airline Apps:

Turkish Airlines offers several free travel apps. Apps are available in English and Turkish and include mobile check-in, booking features, flight schedules and more.
Apple App
Blackberry App

Turkish Airlines Check-in

Check-in for international flights must be completed one hour before the departure time. Passengers on domestic flights must check in 45 minutes before departure.

Flight Status Information:

Travelers and family members can track the status of flights online by visiting the Turkish Airlines Website. Information on arrivals and departures is available by airport, city and flight number.

Delay Frequency

Turkish Airlines flights have an average on-time arrival rate of 77 percent. Only 8 percent of flights experience excessive departure delays or arrive very late. The remaining 12 percent of flights experience minor delays.

Turkish Airlines baggage allowance

Economy travelers are permitted to check baggage totaling 44 pounds. Tariffs for excess luggage vary by destination.

Carry-On Bags:

All passengers are permitted to bring one carry-on item in the cabin. Carry-on bags must weigh less than 17 pounds and measure less than 21.5 by 15.5 by 9 inches.

Checked Baggage:

Passengers may check an unlimited number of items with a total weight below 44 pounds. Hazardous items and perishables are not permitted in checked luggage.

Fragile Luggage:

Fragile items may be carried in the cabin if they meet size and weight restrictions. Exclusions apply to certain items.

Sports Equipment and Oversized Items:

Sports equipment and oversized baggage are permitted on Turkish Airlines flights. Each passenger may carry one set of golf clubs or skis at no charge. Additional items are subject to fees.

Turkish Airlines legroom

The amount of legroom depends on the capacity of the plane and the number of travelers. Passengers on certain flights have the option to upgrade to the airline’s exclusive Comfort Class.

Pre-arranged seating

Passengers have the option to choose their seats when booking tickets or completing the check-in process.

Seat layouts depend on the type of plane. Check your flight’s seat chart for more information.

Passenger change details

Rules regarding ticket changes, refunds and cancellations vary for domestic and international flights. Domestic flights that are cancelled 12 hours before departure are subject to a 30 percent cancellation fee. Penalties for cancellations on international flights may be up to 100 percent of the ticket cost. Furthermore, all service charges are non-refundable.

Reservations can be changed for a fee. Passengers are responsible for any cost difference, and refunds are not given if the new ticket costs less than the original.

Child fares

Infants and children under 2 may travel on a parent’s lap. Children between 2 and 12 require a ticket. Children over 7 may travel alone with written authorization.

Senior fares

Discounts on domestic flights are available to passengers over 65. Passengers must present valid identification to receive the discount.


Pets are permitted in the cabin and cargo areas on Turkish Airlines flights. All pets must have valid vaccinations, certificates and entry permits. Pets permitted in the cabin include dogs, cats and small birds that meet size and weight restrictions. Certain dog breeds are prohibited.

In-flight service

In-flight entertainment, information and communications services are available on many flights. Programming includes music, movies, games, cartoons and children’s features. Passengers also have the option to send emails and text messages for a nominal fee.

Air miles

Miles&Smiles is the Turkish Airlines rewards program. Travelers earn points that can be used for flights, hotels, rental cars and services provided by corporate partners. Passengers may enroll online.

Airline food link

Turkish Airlines offers a variety of in-flight meals. Special options are available on international flights and include meals for children, babies, diabetics, vegetarians and religious passengers. All standard meals meet Muslim dietary requirements. More information about meal options can be found here.

In-flight magazine

Passengers on Turkish Airlines flights have access to Skylife, an in-flight lifestyle magazine that is published monthly. Visit Skylife.com to learn more.

Airline alliances

Turkish Airlines is a member of the Star Alliance. Partner airlines include Air Canada, Lufthansa, United Airlines and U.S. Airways. The company also has alliances with a number of retail shops and hotels.

Airline overview

Turkish Airlines is a national flag carrier that was established by the Turkish government in 1933. It was originally controlled by the Ministry of National Defense. The company has been partially privatized since 1956 and is currently on the Istanbul Stock Exchange. Just over 50 percent of its shares are publicly traded. Turkey’s Prime Ministry Privatization Administration owns the remaining 49 percent.

The Istanbul Ataturk Airport is the carrier’s primary hub. Within Turkey, the Sabiha Gokcen International Airport, also located in Istanbul, is a secondary hub. Other hubs for the airline include the Esenboga International Airport in the capital city of Ankara and the Adnan Menderes Airport in Izmir.

Turkish Airlines Q&A:

•What is the airline’s policy for carry-on baggage?
Passengers may bring one carry-on suitcase in the cabin. Business passengers may bring two carry-on items. Carry-ons must meet size and weight requirements.

•What is the check-in policy for Turkish Airlines?
All international passengers must check in one hour before the scheduled departure time. This can be done online or at the airport.

•Which airlines are partnered with Turkish Airlines?
As a member of the Star Alliance, Turkish Airlines has many international flight partners. Airlines that participate in code sharing include US Airways, United Airlines, Swiss Air, Lufthansa, Asiana Airlines, Air China and others.

•What is the phone number for Turkish Airlines?
Customers in the United States can make reservations and contact customer care by calling 800-874-8875.

•What destinations does Turkish Airlines serve?
Turkish Airlines has one of the largest global flight networks with 217 destinations in 96 countries. The carrier travels to 84 cities in Europe, 33 cities in Africa, 31 cities in the Middle East and 26 cities in Asia. Flights to North and South America are also available.

This information is subject to change. Please confirm all fees and details with your airline before booking.

Turkish Airlines was last modified: June 26th, 2019 by Melisse Hinkle
Author: Melisse Hinkle (271 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.