Find Van rentals in Springfield

Could have been told upfront about not accepting debit card without airline traveling. Big waste of my time.

Fact that I called and verified why you spoke a debit card because I do not have credit cards. But upon arrival was denied because I didn't have a credit card. I had a court date I couldn't miss but ended up missing anyway due to all of this. Safe to say credit cards are the only means to rent a vehicle.

Agent was very helpful😎

The lady working the pick-up counter gave me wrong instructions on finding the vehicle. A guy outside had to help me find it.

Loved that they let us pick up a few hours early as our flight time had changed.

I had a great time. Thanks for the 'upgrade'. However, customer service could be better during drop-off. The gentleman there wasn't very helpful when I was trying to report a small accident.

Car with clean easy check out and easy return people were very courteous no hidden charges very pleased

They never called me as scheduled, too many junk fees

They did not have a rental available though I booked one.

A key drop box is the only thing that could have made it better.

No response from Springfield location

We used a 3rd party to book and and had multiple charges on my account that I had to spend an hour or more on the phone and at the counter getting fixed. I still do not have this matter fixed. I will never recommend or use priceline or Payless car rental again. Horrible experience.

I was given an upgrade since what I had rented was not available like it should have been. I was very pleased with my rental and the ease of retrieving the vehicle. The return of the vehicle was a little different due to a new parking lot being built, which I totally understand the small inconvenience. This was my first time to rent from Palos and I’m very pleased with experience. I will definitely rent from them again!!

All in all, we were impressed with the front desk service we received from Hertz. I am not as impressed with the telephone CS we received. We made the mistake of assuming that Hertz, like the other three car rental agencies we've dealt with, wouldn't charge for additional drivers. And I feel like this should have been plainer up front. When I learned that joining Hertz Gold-Plus Rewards would have saved us that fee, I enrolled in it and then attempted to add the existing rental to the membership. But it didn't work. I then reached out via phone to see if there as a workaround. There was not, according to the CSA I spoke with and I was stuck with what I had. However, when we went to the agency to pick up the car, and I set about adding my husband to the contract, the customer service agent there, happily added the rental to the membership and we were able to rent that car without further fees. Also, for the first time ever, we damaged a rental car. It was relatively minor (damaged bumper), but because we'd added the Loss-Damage-Waver, we weren't on the hook for any of the repairs. This was a huge relief. The vehicle was great--very comfortable and met our needs beautifully. Very satisfied with this.

Didn't honor reser

I booked a car and when it came time to pick it up there wa no car available for me. I had to spend an additional $600 to find a car to use. Horrible experience. Will not use Hertz ever again.

I reserved a economy car, all that was available was a van, and I was charged for the Van!😠