I made a reservation a week in advance, but the car wasn't there when I showed up because someone else extended their rental, and they had no other sedans at all! Had to go with a different company and pay more.
I had reserved a vehicle through them. Three days before the reservation date I was emailed that to vehicle was over booked. I the email it said that they would like to offer me alternatives, but I was given zero and got the run around, oh and of course they were closed over the weekend when I got the email and I had to wait until a day before my trip to sort it out. No one helped at all, given zero alternatives, and just told to call priceline/discount company. I will never use them. Had to pay $500 more for a car since it was so close to when I needed it.
Staff was great, helpful
I was surprised to find no rental counter at Windsor station, just a video kiosk marked Discount (not even Eurocar). After calling, it took 20 minutes for an agent to arrive to pick us up and drive us another 20 minutes to the rental counter, where we took another 20 minutes to finally get the car and be on our way. That was nowhere advertised or stated, so it came as a surprise. As a minimum, I would suggest their confirmation email ask us to call 15 minutes before arriving so the shuttle can be there. Or they could monitor the train arrival times and just be there when our train arrives. Then you need to drop the car to the rental office over an hour before the train. Something to keep in mind.
Friendly staff willing to help and provide the best that organization has to offer.
Poorly maintained fleet of cars by the associates of Europcar Car Rentals i.e. Discount Car & Truck Rentals. Inability to appreciate the time of customer. Misleading the customer of the location of rental facility.
Never going to try there again
The fact that I booked my van rental two months in advance to make sure I had one for my trip and the day I was going to pick it up there was nothing available make me so mad. I was super lucky to have found a van with enterprise at the last minute! After that I will always rent from them. They have the best service!
Employees were terrific - there was a massive flood and they seemed to be doing a terrific job of handling all the issues that came along with it