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The car was old, burned a lot of gas. Drove 10 miles and droped a quarter of the gas tank. I’m pretty sure it had some engine problem. Very expensive for a mediocre car. Never doing business with hertz again.

Booked my rental through Kayak and clearly labeled that I wanted pick up to be at the airport. Through the point of booking, it even asked for my flight information so I though I was good. When I got to the Hertz at the airport though, they said my car was at a different Hertz on the other side of town. So I had to Uber to that Hertz to get my car. Then had to drop off the car at that Hertz and Uber to the airport.

Customer service

Car was old driven seats had holes in paint on the car someone used as work truck

Staff were so friendly and helpful both at the pick up and the dropoff of the rental. It was all very smooth. I would highly recommend Enterprise and will definitely use them again. Thanks especially to the lovely man that rented us the car!

Comfortable, predictable and pleasant experience overall

3.5 hour line at pickup. We had to walkover to Herz and rebook there!!

It was awful

They were very polite and quick

My problem was booking through kayak. It was not clear rental location was not at airport. I went to airport location and waited in line to find out I was at wrong location. We waited an hour only to find out the location I needed had already closed for the night. Lady was very helpful at Avis. Archaic computer crashed 3 times and my dot matrix paper printout had to be hand initialed. Wow Avis is it 1989? No thanks kayak.

It is a sad state of affairs that I EXPECT that going to the RDU Avis location means that I will have to endure people who are angry, disinterested in making my day better or at least how well, and people who BRAG about being mean to customers because they can get away with it. On several occasions, the tone has been one of apathy, anger, job hatred, people hatred, and overall angst and woe, and I’m SICK and TIRED of no one forcing the people who are hired that location to suck it up and be kind or find another source of income. They argue, yell at, or demean and belittle customers REGULARLY, and this is the THIRD time in a row that the most extreme curse words have been used by either a customer or an agent there because of an argument. That’s insane, but they are never friendly. THE ONLY PROFESSIONAL AND COURTEOUS PEOPLE ARE THE SHUTTLE DRIVERS, and that’s sad. They are the saving Grace for this location, but they deserve better continuity of kindness once their role is done. Just yesterday when I dropped off the vehicle, the cold agent who approached me said very aggressively, “LEAVE THE KEYS IN THE CAR” I asked, “Do you have to start with that and not a ‘Good Morning’ or a ‘Hello’?” He replied “I’m not the kind of person to be saying no hello” I have asked these people where they think the money comes from in a CUSTOMER SERVICE business. They actually said, “Oh they’ll find a way to pay us either way”. Does it need to made any more obvious that the RDU Avis location’s workers need retraining or need to be replaced with people who actually don’t hate the job? I’m fed up and wish that there were more convenient options that fit my company discount. The Crabtree location is too inconvenient to drop off when my trip is over, and catching a ride in a ride share to and from defeats the purpose.

We were not told prior to picking up our rental that there would be a large deposit along with the price of the vehicle. This would have not been an issue had we been informed so we could be prepared. They would also not let us split the payment on two cards. Therefore not being able to pick up the rental before they closed. Like I said, it wouldn’t have been an issue had we been informed prior to driving to the rental location.