Overall my experience with Enterprise was a positive one. However, the car I received in Albuquerque failed to start on the 3rd morning of my trip. This necessitated a five mile walk in a light rain, and a 20$ charge to local mechanic to jump start the car. The battery terminals showed heavy corrosion. The reason for a failed start. I drove directly to Kingman, AZ and called Enterprise Albuquerque. Charlie, at your 3500 Coors NW location was immediately apologetic. Meanwhile the car failed once more. Charlie was able to get me in touch with your customer services who, in time, had a tow service restart my car. She also was able to direct me to a nearby Enterprise center. Needless to say, I was stressed by the time I pulled into the Enterprise lot. I had already lost a day and fearful of losing another. However that stress quickly evaporated because of the kindness and professionalism of Aimee Pelzer at your 3410 Stockton Hill Rd location. She will always be to me a miracle worker. It is because of Enterprise personnel like Aimee that I will continue to use and recommend Enterprise. The Nissan Sentra that I used thereafter was a flawless ride and a delight. Kudos to Kayak and Enterprise