We paid for a business class but what we got was rows where they took the middle seat and called it a business class. That's fraud. Don't charge people for a service you are not providing. There was no menu to choose from, they had your typical gross airline food, overcooked, and really stale. No salad, no real drinks. Terrible. The seats only declined as they would in economy. I wish i had known about their service, I would have bought an entire row in economy and would have been more comfortable and have saved ton of money. One more thing, there is no concept of queueing the preferred class first because you eventually end up on a bus to the airplane so it defeats the whole purpose.