Lion Air

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Contact details

Telephone:

(+6280) 4177-8899

Website:

http://www.lionair.co.id/

Email Address:customercare@lionair.co.id

Mailing Address:Lion Air Tower/7 Gajah Mada/Jakarta, Indonesia 10130

Social Media:

Facebook
Twitter

Mobile Apps:

Android
iPhone

Lion Air Check-in

Check-in for domestic flights begins two hours prior to departure and continues until 30 minutes before the flight leaves. For international flights, check-in begins 2.5 hours before departure and continues until up to 45 minutes before takeoff.

Flight Status Information:

For information regarding Lion Air departures and arrivals, use a third-party site like FlightAware.

75 percent of Lion Air flights are on time. 11 percent are late, 5 percent are very late, 6 percent are excessively late and 1 percent are cancelled.

Lion Air baggage allowance

All passengers are permitted to bring a single piece of carry-on luggage weighing up to 7 kilograms and measuring up to 40 cm x 30 cm x 20 cm. Everyday personal items, including purses and laptops, are also allowed to be carried on to all flights.

As for checked baggage on domestic Lion Air flights, business class travelers are permitted to check one item weighing up to 30 kg. Economy classes are permitted to check one item weighing up to 15 kg. For international flights, business class passengers are permitted to check one item up to 30 kg, and economy class passengers are permitted to check one item up to 20 kg.

Lion Air does not disclose specific pricing information for oversized luggage. However, it appears that the airline charges some sort of fee per kilogram. Contact Lion Air for more information.

Lion Air does not appear to have a policy regarding fragile luggage but assumes no liability in the event of damage. There is no information regarding the airline’s policy concerning sports equipment or oversized items.

Lion Air legroom

Legroom is fairly standard on Lion Air. In business class, however, luxury leather seats are available. They offer an additional two degrees of recline as well.

Pre-arranged seating

It appears that pre-assigned seating is used on most Lion Air flights. There is no option on the airline’s site for requesting specific seats, but it appears that passengers may call the airline to request specific seats. Most of the planes are Boeing 737-900ERs, which have three seats on either side of the center aisle in economy class and two seats on either side of the aisle in business class.

Passenger change details

In the event that changes are required for a Lion Air reservation, contact the airline for more information.

Child fares

Lion Air does not appear to have a policy in place regarding traveling with children or about unaccompanied minors. If you will be traveling with a child or have a child who needs to fly alone, contact Lion Air.

Senior fares

No special senior fares are available for Lion Air flights.

Pets

As far as traveling with pets is concerned, Lion Air states that they may be carried on as baggage, but there is no information regarding possible fees, limitations or restrictions.

In-flight service

Very limited information is available regarding in-flight services for Lion Air.

Air miles

Lion Air has a rewards program called Lion Air Passport Club, which allows frequent fliers to accumulate points that can be traded for free flights. Additional perks include priority check-in and boarding, a more generous baggage allowance and access to private lounges.

Airline food link

Complimentary drinks and food are offered on flights from Singapore to Ho Chi Minh City and Bali, but fees apply on all other flights. No menu is available.

In-flight magazine

No in-flight magazine is available.

Airline alliances

Lion Air does not have alliances or partnerships with any other airlines.

Airline overview

Lion Air is the largest privately operated airline in Indonesia. From its main base in Jakarta and several hubs, it offers domestic and international service to 79 destinations. The airline is banned from operating in European airspace, however, so it does not offer service to any destinations in the European Union.

In addition to its main base, which is Soekarno-Hatta International Airport in Jakarta, Lion Air operates out of three additional main hubs. They are located at airports in Surabaya, Makassar and Batam, which are all located in Indonesia.

Lion Air Q&A:

•What is Lion Air’s policy for carry-on baggage?
Lion Air passengers are permitted to carry on one item of luggage weighing up to 7 kilograms. Carry-on luggage may not exceed 40 cm x 30 cm x 20 cm in size. The airline’s official policy regarding carry-on luggage does not go into any more detail than this. However, passengers are allowed to carry on everyday items like purses, handbags, umbrellas and laptops

•What is the check-in policy for Lion Air?
Unlike most modern airlines, Lion Air does not offer online check-in for any of its flights. However, the airline does maintain an official policy regarding check-in times. For domestic flights, or flights within Indonesia, passengers are advised to arrive two hours prior to departure. Check-ins begin at that point and continue until up to 30 minutes prior to departure. For international flights, passengers are advised to arrive about 2.5 hours prior to departure, and that is when check-ins commence. They continue until up to 45 minutes prior to departure.

•How can I track my Lion Air flight?
While many modern airlines offer free flight tracking information via their websites, Lion Air does not. However, Lion Air flights can be tracked using third-party websites. FlightAware, for instance, may be used to track most Lion Air flights. It appears that Lion Air flights may also be tracked via theFlightStats website.

•What are the seating options and costs on Lion Air?
For some reason, Lion Air does not disclose whether or not passengers can select specific seats prior to departure. There is no information regarding possible fees, either. However, the majority of the airline’s fleet consists of Boeing 737-900ER planes, which have three seats on either side in economy class with an aisle down the middle and two seats on either side in business class with an aisle down the middle.

•What is the main list of destinations that Lion Air flies to?
In addition to offering service to several destinations in Indonesia, Lion Air offers service to several international destinations, with most of them being in Asia. For instance, Lion Air’s primary destinations include points in Malaysia, Vietnam and Singapore. The airline also offers service to destinations in Saudi Arabia.

This information is subject to change. Please confirm all fees and details with your airline before booking.

Lion Air was last modified: June 26th, 2019 by Melisse Hinkle
Author: Melisse Hinkle (271 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.