LATAM Airlines

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Founded 2012 and headquartered in Santiago, Chile, as well as São Paulo, Brazil, LATAM Airlines Group S.A is a South American airline incorporated under both Chilean and Brazilian law. Its origins stem back to 1929 when Commandant Arturo Merino Benítez created LAN, Chile’s Línea Aérea Nacional, and 1976 when TAM, Brazil’s Transportes Aéreos Regionais, was founded. The two airlines began signing arrangements related to joint business operations in 2011. In August 2015, after three years known as LATAM Airlines Group, it re-branded as LATAM. The first of the airline’s aircraft were repainted with new LATAM livery in April 2016.

Contact details

Pdte. Riesco 5711, 20th floor
Las Condes
Santiago, Chile

What are my LATAM check-in options?

Online check-in
Priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Online check-in


Different online check-in times apply depending on your destination. For LATAM Airlines Argentina, LATAM Airlines Chile, LATAM Airlines Ecuador, you can check-in online from 48 hours online up until 2 hours before departure. LATAM Airlines Brazil and LATAM Airlines Paraguay flights permit check-in from 72 hours up until 2 hours before departure.

Note that your web check-in may be canceled if you don’t arrive with your boarding pass at the boarding gate 40 minutes before your flight’s scheduled departure time. You can print out your boarding pass at home or at one of the LATAM Airline’s Check-In Kiosks or any check-in counter located at the airports.

Check out Cheapflights.com’ guide to 10 things to do before your flight.

Priority boarding


Priority boarding is offered to holders of the LATAM Pass frequent flyer program. Holders of the Gold, Platinum, Black and Premium Black card are entitled to expedited check-in at airports, with all categories except for Gold given priority boarding as well. More information can be found here.

Flying with children


Children up to 11 years of age must travel with an adult older than 18. For those children 5-11 years old, who need to travel alone, the airline offers an Unaccompanied Minor service. It’s also possible to book the service for minors 12-17 years old, but it’s not a requirement. Children under 5 must be accompanied by a parent or guardian. If you’re traveling with 2 infants, you need to reserve an additional seat but will only pay 1 fare.

Seating for infants and children


It’s possible to fly with newborn infants 1-7 days old, but you’ll need to provide medical authorization for you and your baby to travel. In the economy cabin, you can share your seat with a child  up to 2 years old and only pay a percentage of the adult fare plus boarding fees and taxes. Infants under 2 fly free on domestic flights within Chile (except Easter Island).

When the child is traveling in his or her own seat, you’ll need to take a certified chair that has been approved for use on board airplanes or an Aviation Child Safety Device (ACSD) for children that weigh between 22-44 pounds. You’ll need to know how to fit the device to the airplane seat yourself.

Bassinets are also available for infants, although it’s not a free service. Prices range from $45-$140 depending on the route. As a rule, only 1 bassinet is available per flight. So, you’ll need to book this at least 48 hours in advance.

Unaccompanied children


The Unaccompanied Minor Service ensures that children traveling without their parents or caregivers arrive safely at their destination. Airline staff accompany the child during the whole course of their journey and deliver them to the person you nominate to receive them at their destination. It’s a compulsory service for children 5-11 years old traveling alone, and an option for minors 12-17 years old. It’s not available for children who require a medical certificate to fly.

You’ll need to reserve the service via the Contact Center or any LATAM sales office. The cost for the service on international routes is $100. Click here for a full overview of the service and other fees associated with different routes

We have a helpful guide for kids flying solo.

Flying while pregnant


LATAM has guidelines based upon stages of pregnancy:

  • Up to week 27: Travel is permitted without any restrictions. If you have any complications during your pregnancy, you must present a medical certificate.
  • From week 28: You must bring a medical certificate that was issued within 10 days before your trip. It must include the following information:
    • Origin and destination of your trip.
    • Details about the departure and arrival dates.
    • How many weeks you have been pregnant.
    • Written authorization to travel in an airplane.
  • From week 36: You need written authorization from the LATAM medical department. Starting at Week 37, you can only travel on flights under 6 hours. From Week 39 You cannot travel with us on any LATAM flight.

We’ve also written a guide on flying while pregnant.

Disabled access and medical equipment


If you have reduced mobility, you are requested to obtain a completed LATAM Medical Certification (MEDIF) from your doctor, or present a medical certification that contains the following information:

  • Your personal information and that of your doctor.
  • Details of the diagnosis.
  • A declaration which states whether you are in an adequate condition to fly.
  • If you need medical oxygen administration equipment, the flow rate specification.
  • If you have a contagious illness, the certificate must indicate that there is no risk to the other passengers on board.
  • Any services you need during the journey.

Requesting a wheelchair or special services can be done via the LATAM Contact Center.

We also have guides on flying with disabilities and traveling with medication.

Pets and service animals


If the following conditions are met, you may take your pet with you in the cabin or in the hold of the airplane:

  • You may only take dogs or cats.
  • You are not allowed to transfer your pet to/from: Galapagos Islands, Australia, New Zealand, Papeete and England.
  • The pet must be aged over 8 weeks, or over 4 months if traveling to the United States.
  • Other animals may be transported via LATAM Cargo.

If you plan to travel with your pet on board, you will need a certificate from a veterinarian, issued up to 10 days before the flight, confirming that your pet is in good health to travel. Here’s our helpful guide to flying with pets.

What are LATAM’s baggage allowance limits and fees?

Carry-on size
Checked luggage size
Extra and overweight baggage charges
Musical and sport equipment

Carry-on baggage allowance


The maximum weight for your carry-on baggage is:

  • 17 lbs in economy and 35 lbs in Premium Economy or Premium Business.

The maximum dimensions are:

  • 21 x 13 x 9 inches (height, width and depth)

This includes pockets, wheels and handle. If your carry-on baggage exceeds the size and weight permitted, you’ll need to send it as checked baggage, which is subject to fees if it exceeds the permitted check baggage allowance (as outlined below).

Checked baggage allowance


Standard weight and size of each bag:

  • Linear dimension (width + height + length): 62 inches
  • Weight: 50 lbs

A full overview of fees based on destination and weight can be found here.

Musical and sport equipment


Very large items like windsurfing sails, kayaks, canoes, and javelins cannot be transported as checked baggage. For smaller items, the following size and weight restrictions apply:

Golf equipment in a single bag is considered a part of your checked baggage allowance but if you add an additional item that exceeds this free checked item, you will need to pay an excess baggage fee.

You can check surfboards or windsurf boards as checked baggage if it does cannot exceed 118 linear inches

You can check snowboards, skis, and poles as checked baggage.

What additional fees does LATAM charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees


If you book over the LATAM call center, a $20 fee applies. No fee applies to bookings made on the website. If you make a change to your ticket, fees will be determined by the flight distance and the time until your originally scheduled departure date.

Flight cancellation policy


You can cancel your booking up to 24 hours after you make the reservation for free if your departure date is more than one week away. Changes made outside of this time window will incur a fee – a full list of which can be found here.

You may cancel your web check-in up until 1 hour before your flight departure. To cancel it, go to latam.com and click on “check-in” then select “cancel web check-in” and fill in all applicable information.

Travel insurance


LATAM does not offer passengers personal accident insurance now, so you will need to acquire travel insurance privately.

What amenities does LATAM offer?

In-flight entertainment
Food
Seating
Lounges
Frequent Flier Program

In-flight entertainment

Premium Business

Each seat in the Premium Business class has a high-resolution 15.4-inch screen and an audio/video system showcasing a wide array of movies including new releases, Latin movies, children’s movies, classics plus TV programs and more than 1000 albums.

Premium Economy and Economy
Individual entertainment systems pre-loaded with music, videos, and games are available for passengers in both Premium Economy and Economy classes.

Food


If you would like to pre-order a special dish, you’ll need to make your booking by contacting the Contact Center at least 24 hours before your flight.

Available menus:

  • Children’s menu
  • Soft diet
  • Meals for Diabetics
  • Low gluten diet
  • Kosher meals
  • Low-calorie diet
  • Low cholesterol diet
  • Low sodium diet
  • Low lactose diet
  • Vegan/vegetarian diet (without dairy products or eggs)
  • Vegetarian Diet (may include dairy products and/or eggs)

This service is only available on routes lasting more than 3.5 hours.

Seating and legroom


Premium Business
Seats in Premium Business recline to a fully horizontal position to become a bed measuring 23 inches wide and 73 inches long.

Premium Economy and Economy
Ergonomic and reclining seats with adjustable headrests are provided for passengers in Economy

Extra Legroom
The TAM Space + seat provides passengers with extra legroom on selected flights. Fees start at $40 per seat offering extra legroom – the size of which depends on the aircraft but usually offers between 10 to 22 inches more legroom.

Lounges


VIP Lounges are in selected destinations around the world. To see an overview of their location, schedules and other information, click here.

Frequent flier program


LATAM is a member of the Oneworld alliance. Visit oneworld.com to see the full range of benefits.

What about missing or damaged baggage?


If upon arrival, you find that your baggage is missing or damaged, you will need to file a claim using your identity document, boarding pass and baggage tag with airline staff at the baggage claim area before leaving the airport. If you have already left the airport, you will need to return to Baggage Services to complete your claim within the first 3 days after your flight arrival date. If delayed, you will receive a tracking number that you can enter here to track if your luggage has been located. You will also be compensated for the delay at the point of origin, any stopover locations or the point of destination.

Fun facts

  • LATAM Airlines Group is currently one of the world’s largest airline groups in terms of network connections. A fleet of 319 aircraft flies passengers to 133 destinations in 23 countries.

Image: Rafael Luiz Canossa, A320 NEO LATAM SBPA via Flickr CC BY-SA 2.0

LATAM Airlines was last modified: October 26th, 2017 by Martin Clinton
Author: Martin Clinton (33 posts)