Citilink Airlines

Citilink Airlines

Contact details


080-4108-0808 (24 hours)


You can find Citilink Airlines on several of the most popular social media websites:

Mobile Airline Apps:

Easily manage your bookings with your cellphone when you download Citilink Airline’s Citilink Official App for the Blackberry, iOS, Windows Mobile, iPhone, Android, iPad and the iPod Touch. With this valuable app, you can quickly book a flight, check in, check your booking and much more.

Citilink Airlines Check-in

In most cases, you can check in for your flight directly on the airline’s website. However, if you will be traveling with luggage, you will need to check in at the Citilink Airlines check-in counter. You must check in at least 30 minutes prior to your flight. Check-in counters open two hours before departure time and close approximately 30 minutes prior to take off.

Flight Status Information:

You can easily check the status of any Citilink Airlines flight by using the handy widget found on the homepage of the airline’s website. This useful widget also allows you to find a flight, check your booking and perform an online check-in.

Citilink Airlines baggage allowance

Citilink Airlines allows you to carry one piece of luggage on board so long as it does not exceed seven kgs. If you are traveling with an infant or toddler, you can also carry a small diaper bag and one airline-approved car seat. Additional luggage must be checked in and cannot exceed 20 kgs. Anything over 20 kgs will be charged an extra fee. You can check in over-sized items, but you must notify the airline in advance.

Citilink Airline’s liability for damaged or lost luggage is limited to IDR 100,000 per kg. Further, the airline does not accept liability for such things as fragile items, jewelry, cellphones, laptops or lost cash. As such, it is essential for passengers to purchase insurance to cover their belongings.

Pre-arranged seating

If you wish, you can request a seat when you purchase your ticket. There is a fee for seat requests; however, you need to be aware that there may be some cases when Citilink will not be able to honer your request or may need to change it. Refunds will not be given for changes in seat requests.

Nevertheless, at the airline’s discretion, you may be granted a credit to be used on a future flight if it was necessary to change your seat. If you do not request a seat when you book your flight and purchase your ticket, you will be assigned a seat at the time of your check-in.

Passenger change details

There are several ways to purchase your airline tickets: on the Citilink Airlines website, at a special airline-approved ATM, over the phone, from a travel agency or from a Citilink Airlines sales counter. When making your purchase online, over the phone or at an ATM, you will need a credit or debit card.

However, you can also pay with your PayPal account if you purchase your tickets online. For other payment options, please visit the Citilink Airline’s payment options page. If you wish to cancel or change your flight, your funds will not be refunded, but the airlines may allow you to apply your funds to another flight.

Child fares

Infants or toddlers between nine days old and two years old can travel on your ticket, but they will not be given their own seat. Additionally, there is to be only one infant or toddler per adult on each flight. Children over two and senior citizens will be charged regular ticket prices, and children under 14 cannot travel alone.


Animals are not allowed on Citilink Airline Flights.

Air miles

Are you an avid bicyclist who enjoys traveling? If you are, be sure to join Citilink Airline’s Citicyclink Club. With a Citicyclink membership, you can check one bike in at no charge on each flight you book with Citilink. You can also enjoy such membership perks as merchandise discounts, event discounts and the Citilink Airlines e-Letter.

Airline food link

The Citilink Cafe offers a large variety of delicious food and drinks for you to consume during your flight. Samples of what you will find on the cafe’s menu include hot meals, cold sandwiches, roasted nuts, fresh pastries, soft drinks and coffee. If you want to pre-purchase your food and snacks, you must do so at least 48 hours prior to your flight.

Airline overview

Citilink is an affordable airline that has its headquarters in Jakarta, Indonesia. This is a small airline that was founded in 2001 and is a subsidiary of Garuda Indonesia. Citilink has just over two dozen planes and offers flights to 21 destinations from the Juanda International Airport in Surabaya.

This information is subject to change. Please confirm all fees and details with your airline before booking.

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