Find Van Rentals in Málaga

Never prepay anything... Wanted to switch my reservation to my wife's name. Not allowed. They made me cancel my reservation and rebook in her name. $500 cancelation fee. Not really acceptable as she was standing right next to me at the counter. Just another b.s. fine print screw the customer situation.

There is construction going on in the Malaga airport and the signs leading to car rental are all incorrect. We walked all over the airport before finally seeing a van with the logo on the side and running after it and stopping it to find out how to get a ride to the vehicle location. Once we got there the people were outstanding. Walked us through our rental, the charges, what to expect, really all we could ask for. The vehicle itself was comfortable and drove well. The drop off in Madrid was ok, but there was some damage to the vehicle that we ended up paying for that we had no idea happened. I'm guessing somebody hit us in a parking garage. Oh well, not the rental car companies fault, but it did put a damper on the return process.

The car was perfect

NO INFORMATION BEFORE HAND THAT GRANADA OFFICE WAS CLOSED ON SUNDAYS. GENTLEMAN AT THE MALAGA END WAS JUST TERRIFIC

Rude customer service agent told me that i have to wait 20 minutes for my car because my reservation was at 11 am even though they had plenty of cars and nobody in the office. Ended up going to Hertz.

The whole experience at Hertz was like a scam that I would have never expected from Hertz. Upon arrival we were told that there are 2 options: Option A. We pay more that 4x fold for the agreed price and have some insurance on the rented car. Option B. We have 100% risk for the vehicle, and there is no insurance or excess. (there was option C as well, paying appx. 2.5x agreed price with glass and tires insured, and "premium assistance service", BUT - still 100% risk for the car). There was no option to cancel... We ended up taking option A, which is essentially - "the client buys the car at full retail price (13k EUR) at rental and the company agrees to buy it back once the "rental" is over and in case there is no damage." Total cheating, done to a loyal Hertz client for 10+ years. I am not returning to Hertz again and suggest the others not to do that either. As for Kayak - please check what is being offered to the clients...

Be very careful on car rental pick up and return! We were charged 200 euros for the damage we didn't do! On car return in Barcelona airoport the Hertz employee just took the car keys as he was very busy, didn't check the car with us, we didn't sign ANY papers, and then 2 hours later we're charged 200 euros for the scratch that was already there! But initial car rental report shows the scratch in another place. We even have the pictures and video that we made on car rental day to prove that, but Hertz doesn't care.

Bonjour En prenant la voiture que j ai loué pour quelques heures 9h-18::30(30km),j ai fait le tour de la voiture,aucune anomalie. En retournant la voiture, des petites taches de p peinture blanche (couleur de la voiture) de 1-2cm2 sur le bas côté du coffre,côté conducteur,dont m en incriminé la responsabilité.

2 credit cards yeah? Really?

I didnt made a reservation and they tried to charge me

Car was great, drop off was easy, but the pickup could have been better with a nicer employee. She tried to up-sell me on everything.

Thé car is very derty

The reservation of the car did not happen . After calling us three times within 24 hours to confirm the reservation, when we got there they told there was no car available and we had to wait five hours for one. Went to hertz.

I reserved a car over a month in advance. When I went to pick it up, they said they had no cars available to rent. I’d say that is as bad as it can be. I was stranded in another country.